Cox Communications, Inc. Cox Media Cox Enterprises Passing the Buck . . . Denial of " SERVICE PROVIDER " ?! Nationwide

I moved into an "apartment"; It is clear in the lease that apartment at this complex come with cable sevice as part of the monthy rental.  After noticing unsual patterns with shows and commercials, I decided to contact Cox Media and make an inquiry.  The "live chat" supoort said they didn't offer service to this apartment.  This was perflexing after the apartment complex said Cox did provide services.  After getting transferred to another technical support tech, they too said they didn't offer service.  Being helpful, I was directed to an independent site to determine who was actually providing the service.  That site pointed back to Cox as the service provider.  They said they would make a ticket, but never followed up other than a modified chat repost emailed to me.  That screen shot can be seen at: hampton545.wixsite.com/gallery/cox

If a viewer can not even know who is offering their cable service, then how could he/she or others in a similar situation hold anyone accountable for the great and very serious impact that cable media holds?  It may be news to me, but unless companies like this have secret divisions and departments that can specifically target groups and demographics that is outside the law, then why would it be a mystery?  Informations redlining is something to be taken seriously in general, not even being able to know who provides cable service is a bit much Cox.  You can tell when someone taps into a line, splits a cable, etc., but you don't know in this case?