Complaint Review: Cox Communications Laguna Niguel - Nationwide
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This company cons people by providing TV & Internet services that you as a consumer have to pay for but they "DO NOT" stand by their promise to provide "quality" or a continues service!! You pay month after month and God forbid if you are later with your payment, they interrupt your service and charge you fees to turn it back on but if "THEY" don’t provide you with the service you are paying for ie.. Loss of signal, faulty boxes, no service due to tech issues, etc which can leave you w/out service "for days" they do nothing except to make excuses and send out incompetent techs which hard boot boxes and/or replace boxes but "NEVER" address the issues and/or "FIX THEM"!!!
For over 4 yrs now (yes I am an idiot for staying with them so long) I've had "Supervisors, Sr Techs, Contractors" come out to "troubleshoot" the service issues and they have never "FIXED ANYTHING"!!! All they do is change boxes and blame it on everyone else, never taking any responsibility for they lack of capability to fix their own technical issues!!!
I've lost at least a weeks (its more then this) worth of service in the past 4 yrs and I still have to pay for those days!!! By all accounts this is immoral and unscrupulous!! Just because they are a "big" company they feel they can get away with this type of "THEFT" (it is stealing if you pay for a service which you never receive)!! Any search online will prove what I am saying, there are 100, maybe thousands of consumers which have multiple issues with Cox for a bad service!!
DO YOURSELF A FAVOR "DO NOT GET SERVICE FROM THIS COMPANY"!!! RUN FAST AND RUN FAR!!!
You have a much better chance to get quality service if you go to DirecTv / Dish Network / Time Warner or anyone else for that matter!!!
This report was posted on Ripoff Report on 09/07/2016 11:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cox-communications-laguna-niguel/nationwide/cox-communications-laguna-niguel-coxcox-tv-ripoff-charge-customers-for-service-they-dont-1326831. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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