Cox Communications Phoenix Cox Cable, Cox Digital Phone, Cox High Speed Internet, Cox Preliminary Report - OVERBILLING & REFUSAL TO CORRECT BILLING ISSUES Office: Phoenix, AZ - Service: Coolidge, AZ Arizona

I did exactly what you asked and I got a responce from some arrogant rep that ignored my concerns and told me that it was my fault that I was given incorrect information from your agents at the time of my original internet speed upgrade. I expected better after reading your rebuttal but I got the same poor service as always. Now the next step is court.

If you are an attorney and you are reading this and interested in assisting me with a lawsuit against Cox Communications for Fraud & Punitive Damages please feel free to contact me here or via email at (((redacted))). I think my only option at this point is to file suit. I have recently had a heart attack in part due to the stress caused by this issue affecting my ability to work (I require internet service to do my job). Please let me know if you are interested, I have all documentation and any phone calls from Cox at this point are being recorded on my end because each time I talk to them they tell me something different. I'm tired of the lies from them and the not only overbilling but the continued billing long after services were disconnected. Please use either method above if you are an interested attorney.

I have tried again to work this out with Cox. IN the end we disconnected ALL services with Cox Communications but they CONTINUE to charge us every month. I just got another bill notice in email from them today. I think it's been 2 or 3 months now since they disconnected services but every month I get a bill with an added monthly fee of more than $250.00 for services I don't even get anymore.

I am reporting Cox Communcations to the FCC for fraud as of today. I am astonished that they continue to charge us $250.00+/mo for basic cable and mid-grade internet that I have not had for months now. Thre last bill was over $1000.00 for services I do not receive. I will also be filing a complaint with the BBB as of today.

 Hi Jef,

I think you have every right to be upset with us! Prior to changing your internet tier, we should have explained not only the price difference, but also how the change would affect your 2 year contract and the prices of your other services.

It is obvious that you have spent a great deal of time on this, and I wholeheartedly apologize. As long as you are the authorized account holder, we are able to review the account with you at any time. Would you allow me the opportunity to investigate? I'd really like to help sort this out for you. You can email this post, your full name, and full service address to Cox.Help@cox.com at any time.

I'll do everything I can to make this right!

Sincerely,

Becky K.
Cox Social Media Support Specialist

" As of this morning I have given Cox Communcations FORMAL NOTICE that I will be contacting various forums (Such as this one) and if the issues have not been corrected within 10 business days I will be contacting the Local Media ... "

  That will pretty much go nowhere.   All of these telecommunications companies (not just Cox) that offer bundled packages are very much alike.    While you keep referring to your contract from 2013, did you bother to read it?  They explain what will happen if you change the services specified in the original contract.  It's never good.  

  You can go complain to the local media and BBB, but no doubt they've heard this story dozens (if not hundreds) of times already.   The issue is that you didn't stick with the original bundle contract and you unfortunately listened to some phone drone instead of referring to your actual agreement.     I can tell you that (like most salespeople) any phone jockey you talk to at Cox will tell you whatever you want to hear to ring up a sale.

  Good luck with your endeavour, but I don't really see it going anywhere.