CozyWinters.com DO NOT TRUST THIS COMPANY Albuquerque New Mexico

DO NOT TRUST THIS COMPANY. This company cares only about its wallet - not the consumer. Anything you say on their recorded line will be analyzed to argue against giving your a refund. (Don't say much!) 

This company's return policy is not at all standard for online shopping companies. It is nebulous and as implemented, it is detrimental to consumers.

I ordered heated socks and gloves. I charged the batteries for adequate time. I tried the products on. They provided minimal heat. The day after I received these products, I called and said they ineffectively provided heat and I wanted to return them. In my discussion with the customer service representative, I surmised this company will deny a full refund, and possibly a complete refund, for any of the following circumstances: (1) you open the box and try on the merchandise; They consider this using the product; (2) you live in a geographical location where they consider the cold to be "extreme"; (3) the product is working as they think it is advertised; however, it is not meeting your expectations. Thus, your idiocincrasies are not their concern, e.g.you experience discomfort from cold on a part of your foot or hand that is not within direct proximity of the heating wires in the gloves or socks. Or, the temperature of the wires is as hot as they determine to be advertised but the ambient air in the product is not warm enough for your needs.

This company advertises its products as being effective for treating Raynaud's. In my case, the products I ordered were not effective. Unfortunately, this company will not take your word that you have primary or secondary Raynaud's. I doubt an internist’s informal determination is good enough for them. You will likely have to get an opinion from a rheumatologist. They are creating an obstacle for a claim of false advertisement.

This company is disgracefully preying on vulnerable people that are looking for hope to cope with debilitating physical conditions. Many of these people will likely be elderly on fixed incomes.

In addition to complaining on this website, we as consumers must take action. Write the Better Business Bureau. Write the Federal Trade Commission. You can complain online to the FTC about companies that sell products online. Complain to your state's consumer protection agency. File a claim in small claims court. A person can represent him/herself in most small claims courts, if not all, pro se. Go to the National Consumer Law Center website and get educated. You may be able to find a pro bono lawyer on this website. Write your representatives, local politicians as well as state politicians.

Please, do not be passive.