Complaint Review: CPAP Supply USA - Midlothian Virginia
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- Author Confirmed
- CPAP Supply USA 12730 Spectrim Ln. Suite G Midlothian, Virginia U.S.A.
- Phone: 866-560-2727
- Web:
- Category: Medical Supplies
CPAP Supply USA THE OWNER IS RUDE, UNPROFESSIONAL, AND SHE HUNG UP ON ME! Midlothian Virginia
*Author of original report: They have redeemed themselves!
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I had ordered a medical product from this company which I needed immediately. I checked the expedited next day delivery FedEx box thinking that it would be shipped on Saturday. Come to find out I had to talk with a rep if I wanted it on Saturday.
I refused the shipment when it came on Monday. After not getting a reply to the refund for a couple weeks I called them to inquire the status. The "owner", at least that's who she said she was stated that I would not get my shipping costs back plus they would charge me a 15% restocking fee! I insisted there were no specifics regarding Saturday shipping and she kept insisting there was. I asked if she was going to argue with me and she stated that she was just letting me know.
I told her that I would not use them in the future and that's when she said, "well I'm the owner and I don't care if you don't." and hung up!
Anyways, I filed a report with the Virginia BBB. I'm sure she doesn't care and I would be surprised if I see any of my money.
Brian
Castle Rock, Colorado
U.S.A.
This report was posted on Ripoff Report on 02/14/2008 07:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cpap-supply-usa/midlothian-virginia-23112/cpap-supply-usa-the-owner-is-rude-unprofessional-and-she-hung-up-on-me-midlothian-virgi-309015. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
They have redeemed themselves!
AUTHOR: Brian - (U.S.A.)
SUBMITTED: Monday, February 18, 2008
I was following up with CPAP Supply USA about crediting my credit card for my return, which had not occurred. I got a hold of the other owner, the brother of the rude woman who I have complained about. He was the exact opposite of his sister! He listened, he explained, and he had empathy about the situation-just like a company should in dealing with their customers. He agreed to reimburse the whole amount and apologized for the inconvenience. I will give them another chance. I'm glad this forum is available.
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