Complaint Review: CPR Plumbing - Live Oak Texas
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- Author Confirmed
- CPR Plumbing 146 Private Road 180 Live Oak, Texas U.S.A.
- Phone: 210-491-2777
- Web:
- Category: Plumbing
CPR Plumbing Ripping off Insuarance companies as well as homeowners. Charging HIGH hourly rates of transportation time to and from work and also time to fetch the parts. Ripoff Live Oak Texas
*REBUTTAL Owner of company: Incorrect Complaint
*REBUTTAL Owner of company: Incorrect Complaint
*REBUTTAL Owner of company: Incorrect Complaint
*REBUTTAL Owner of company: Incorrect Complaint
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CPR Plumbing was sent to my house by AAA Homeowners Insurance to fix a water pipe leak in our home. They arrived at 3 PM to detect the leak. At 3:05 PM the leak was found to be in a pipe on the front yard. As our homeowner's insurance does not cover outside leaks we enquired about their rate and decided to get the job done since they were already there. Their hourly rate was $109 for first hour and $90 for subsequent hours. They left at 3:30PM to get parts and came back at 4:15PM and completed the job at 5:00PM. When I got the bill I found that they charged for 3 hours of labor (2:15 PM to 5:15PM). I was told that it was their policy that they start charging from the time they leave for the job and includes the time that is required to get supplies. I did not understand why they did not have basic pipes and commectors in their huge plumbing truck. May be this is to rip off customers. At the end I ended up paying twice the amount that was logically supposed to be billed. The contact person at CPR Plumbing was Jennifer. She told me that is the way they bill the Insurance companies and that is the way they bill the homeowners. They did not bother to inform the customer of their policy before they start a private job!! Also after the leak was found they were instructed fromn their office (by Jeniffer?) to go ahead and do the diagnostic for more leaks on the house (obviously to bill the Insurance company! which will ultimately come out from my deductables!!) . At that point I decided to get my leak fixed by them.
This is totally unfair for the customers to pay twice the amount that are charged by local plumbers (I did call other plumbing companies for rates --AFTER THE FACT-just to make sure that I did get ripped off). The Insurance companies probably do not care since most of it is covered by the Homeowners Deductables. But something needed to be done to stop CPR Plumbing from keeping on doing this type of Malpractice.
Nandini
san antonio, Texas
U.S.A.
This report was posted on Ripoff Report on 11/09/2005 09:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cpr-plumbing/live-oak-texas-78233/cpr-plumbing-ripping-off-insuarance-companies-as-well-as-homeowners-charging-high-hourly-163900. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 REBUTTAL Owner of company
Incorrect Complaint
AUTHOR: Cpr Plumbing - (U.S.A.)
SUBMITTED: Thursday, September 06, 2007
The homeowner failed to mention in her complaint that she already had her plumber come out and they could not find the leak. This is the why the insurance company sent us out. She also forgot to mention that she signed our invoice after we were complete, stating that she was 100% satisfied with the work performed and the invoice, she then paid us with a check.
If there was a problem, why not call our office at that point? Her insurance adjuster emailed to inform me that the homeowner was disputing the stop and start times on her invoice (the one that she signed.) Instead of arguing the point and having an unhappy customer, I sent her a refund check for the amount of time that she was disputing.
I suppose she forgot to mention that as well. Unfortunately we were not contacted by this organization to rebuttal earlier. I guess better late than never. On a positive note, our rates are around the same if not lower than most companies in this city, as we have been told by many customers who have called around for prices on several occasions.
-Owner
CPR Plumbing
#3 REBUTTAL Owner of company
Incorrect Complaint
AUTHOR: Cpr Plumbing - (U.S.A.)
SUBMITTED: Thursday, September 06, 2007
The homeowner failed to mention in her complaint that she already had her plumber come out and they could not find the leak. This is the why the insurance company sent us out. She also forgot to mention that she signed our invoice after we were complete, stating that she was 100% satisfied with the work performed and the invoice, she then paid us with a check.
If there was a problem, why not call our office at that point? Her insurance adjuster emailed to inform me that the homeowner was disputing the stop and start times on her invoice (the one that she signed.) Instead of arguing the point and having an unhappy customer, I sent her a refund check for the amount of time that she was disputing.
I suppose she forgot to mention that as well. Unfortunately we were not contacted by this organization to rebuttal earlier. I guess better late than never. On a positive note, our rates are around the same if not lower than most companies in this city, as we have been told by many customers who have called around for prices on several occasions.
-Owner
CPR Plumbing
#2 REBUTTAL Owner of company
Incorrect Complaint
AUTHOR: Cpr Plumbing - (U.S.A.)
SUBMITTED: Thursday, September 06, 2007
The homeowner failed to mention in her complaint that she already had her plumber come out and they could not find the leak. This is the why the insurance company sent us out. She also forgot to mention that she signed our invoice after we were complete, stating that she was 100% satisfied with the work performed and the invoice, she then paid us with a check.
If there was a problem, why not call our office at that point? Her insurance adjuster emailed to inform me that the homeowner was disputing the stop and start times on her invoice (the one that she signed.) Instead of arguing the point and having an unhappy customer, I sent her a refund check for the amount of time that she was disputing.
I suppose she forgot to mention that as well. Unfortunately we were not contacted by this organization to rebuttal earlier. I guess better late than never. On a positive note, our rates are around the same if not lower than most companies in this city, as we have been told by many customers who have called around for prices on several occasions.
-Owner
CPR Plumbing
#1 REBUTTAL Owner of company
Incorrect Complaint
AUTHOR: Cpr Plumbing - (U.S.A.)
SUBMITTED: Thursday, September 06, 2007
The homeowner failed to mention in her complaint that she already had her plumber come out and they could not find the leak. This is the why the insurance company sent us out. She also forgot to mention that she signed our invoice after we were complete, stating that she was 100% satisfied with the work performed and the invoice, she then paid us with a check.
If there was a problem, why not call our office at that point? Her insurance adjuster emailed to inform me that the homeowner was disputing the stop and start times on her invoice (the one that she signed.) Instead of arguing the point and having an unhappy customer, I sent her a refund check for the amount of time that she was disputing.
I suppose she forgot to mention that as well. Unfortunately we were not contacted by this organization to rebuttal earlier. I guess better late than never. On a positive note, our rates are around the same if not lower than most companies in this city, as we have been told by many customers who have called around for prices on several occasions.
-Owner
CPR Plumbing
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