Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1508796

Complaint Review: CPS - Brooklyn New York

  • Submitted:
  • Updated:
  • Reported By: G — Fairfield Connecticut United States
  • Author Confirmed What's this?
  • Why?
  • CPS 3101 Emmons Avenue Brooklyn, New York United States

CPS CYA I purchased an appliance insurance plan from CYA . My range subsequently needed repair and I contacted CYA. I was charged a deductible of $125. I was led to believe the application was moving forward only to be very surprised when when the claim was denied. Brooklyn New York

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

On July 8 2016 my Bosch range costing $2149 was delivered.  It came with a one year warranty.  After one year I took out an insurance plan with CPS.  I received a statement indicating that the plan for my range did not have a deductible, the maximum coverage was $2149, coverage date began 01/11/2017 and coverage ends on 07/10/2021.

When one of the burners would not ignite I contacted CPS (email, Nov 25 2020). and was surprisingly informed that the contract had expired.  It was mid covid, life was complicated and I put the range repair on hold.

On December 1, 2020 I received a call from sales rep Josh King encouraging me to renew my contract which I had not planned to do.   A condition for renewal which I made clear to Mr King was that the end date for the range insurance would be adjusted at CYA. He agreed.  On December 2, 2020 I sent an email (of which I have a copy) to the store from which I purchased the appliance indicating that I had renewed the policy and that the sales rep with CYA was adjusting the date at their end.

February 4, 2021 I called CYA ready to move forward with the repair.  When I called I was told nothing could be done until a $125 deductible was paid. I was surprised but felt coerced to  pay it since I wanted the burner repaired. I received an email saying "This email has been automatically generated to inform you that your claim has moved forward successfully!"  The next email said "Great news! REO APPLIANCE has been assigned to your claim.  Please allow at least 2 hours for the service center to log your claim and then  feel free to call (203) 838-7925 to schedule an appointment."

The next email from CYA was a denial of the claim with a settlement offer of $395 which is considerablly less than the $759 repair cost. Needless to say I was astonished and refused it. Nathan, the claims  manager, came back with an offer of $426.18 which I accepted fearing that all offers would be withdrawn. They were holding the $426.18 and would not release it until I accepted the on line conditions. I cannot believe a waiver signed under duress is binding.

The repair cost for the broken igniter is $749.  The deductible cost $125 . I received  $426.18 leaving me with an out of pocket  repair cost of $447.18. ($749+$125-$426.18=$447.82).   Additionally, the cost of the the insurance policy  was $341.43 (on which I can no longer make claims.)  

I write this complaint to Ripoff  out of consideration for future CYA purchasers of appliance insurance policies. I also feel complelled  to meet the demands of my sense of fairness and justice.  Additionally,  I am thinking that  perhaps CYA will reconsider their stance regarding payment of the repair cost.

This report was posted on Ripoff Report on 06/08/2021 10:08 AM and is a permanent record located here: https://www.ripoffreport.com/report/cpy/brooklyn-new-york-cps-cya-i-1508796. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now