Crafty Fox Artworks, Jan Wyman Took receipt of $222 in March 08 for artwork supposedly already in existence and has never delivered despite numerous calls. Refuses to refund money. Danville New Hampshire

A refund for the $222 was received on August 1st, which settles this matter. We were uncomfortable having to push so hard and make an ultimatum but the vendor was not responsive to earlier polite requests. In her defense she sounded like she had a bad chest cold on the telephone and said she was nursing a sick parent. I can empathize with her on this, however, she made no effort to contact us to let us know of the delay (four months). I think self-employed vendors in any business should post info on their site saying that orders will take a specific number of days/weeks/months to fill, especially if they are ill. Or post a temporarily unavailable to fill orders sign on their sites. While this vendor has apparently been in business a long time and the photos of her work look admirable, this experience has made us think twice before placing such online orders. Would suggest customers find out what fairs etc she will be selling her creations and buy on site rather than online.

A refund for the $222 was received on August 1st, which settles this matter. We were uncomfortable having to push so hard and make an ultimatum but the vendor was not responsive to earlier polite requests. In her defense she sounded like she had a bad chest cold on the telephone and said she was nursing a sick parent. I can empathize with her on this, however, she made no effort to contact us to let us know of the delay (four months). I think self-employed vendors in any business should post info on their site saying that orders will take a specific number of days/weeks/months to fill, especially if they are ill. Or post a temporarily unavailable to fill orders sign on their sites. While this vendor has apparently been in business a long time and the photos of her work look admirable, this experience has made us think twice before placing such online orders. Would suggest customers find out what fairs etc she will be selling her creations and buy on site rather than online.

A refund for the $222 was received on August 1st, which settles this matter. We were uncomfortable having to push so hard and make an ultimatum but the vendor was not responsive to earlier polite requests. In her defense she sounded like she had a bad chest cold on the telephone and said she was nursing a sick parent. I can empathize with her on this, however, she made no effort to contact us to let us know of the delay (four months). I think self-employed vendors in any business should post info on their site saying that orders will take a specific number of days/weeks/months to fill, especially if they are ill. Or post a temporarily unavailable to fill orders sign on their sites. While this vendor has apparently been in business a long time and the photos of her work look admirable, this experience has made us think twice before placing such online orders. Would suggest customers find out what fairs etc she will be selling her creations and buy on site rather than online.

A refund for the $222 was received on August 1st, which settles this matter. We were uncomfortable having to push so hard and make an ultimatum but the vendor was not responsive to earlier polite requests. In her defense she sounded like she had a bad chest cold on the telephone and said she was nursing a sick parent. I can empathize with her on this, however, she made no effort to contact us to let us know of the delay (four months). I think self-employed vendors in any business should post info on their site saying that orders will take a specific number of days/weeks/months to fill, especially if they are ill. Or post a temporarily unavailable to fill orders sign on their sites. While this vendor has apparently been in business a long time and the photos of her work look admirable, this experience has made us think twice before placing such online orders. Would suggest customers find out what fairs etc she will be selling her creations and buy on site rather than online.