X  |  CLOSE
Report: #1433529

Complaint Review: Create Space--Amazon - Charleston South Carolina

  • Submitted:
  • Updated:
  • Reported By: Patrick — Springfield Oregon United States
  • Create Space--Amazon
    Dorchester Road
    Charleston, South Carolina
    United States

Create Space--Amazon No Royalties Paid to Authors Charleston South Carolina

Show customers why they should trust your business over your competitors...

Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

CreateSapce is a Print-on-Demand publisher which means authors get paid a royalty on books printed even if they are not sold but in 7 years, although I've talked with resellers and customers who have bought on Amazon, and received no royalties.  And emailing C/S of CreateSapce does no good since you can't reply to their email response even though there's a Reply link, it doens't work, and though they go into a brief explanation of their reseller program, they do not address royalties at all:

 

Previous

Delete

1 of 154

Reply

Next

Re: Royalty Reports

Sent on Jan 8 2018

 

Hello Patrick,

Greetings from CreateSpace Member Services. I hope this email finds you well.

I can confirm that a response to your initial inquiry was sent to you on  12/10/2017.

With regards to how the third party re sellers are listing your book as new, retailers, including Amazon, allow third-parties to sell products on their websites. If your book is available through the Amazon.com or Amazon Europe sales channels, then these third-party sellers may also list your book for sale on your Amazon.com, Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.es and Amazon.it detail pages. CreateSpace is not directly affiliated with these sellers and cannot control the selling price and condition (new or used) of these listings.

Sellers can list your book for sale without physical inventory on-hand. When the seller receives a customer order, they then place an order from Amazon.com, Amazon’s European websites or CreateSpace to fulfill this demand and drop-ship it to the customer. At that time, your title is manufactured; you earn a royalty, and the order is sent to the end customer.

I hope this information serves you well. If you have any other questions or concerns, please do not hesitate to contact us.

Thank you for choosing CreateSpace and have a wonderful day further.

...................................................................................

Did we solve your problem?

If yes, please click here:

createspace.secure.force.com/survey?r=01270000000Q9sL&c=5003900001yeoV6

 

If no, please click here:

createspace.secure.force.com/survey?r=01270000000QAJq&c=5003900001yeoV6

...................................................................................

 

Best regards,

 

Justin

CreateSpace Member Services

 

Need more information? Try our site search, located at the top of each CreateSpace webpage.

 

Find help on Community and Resources.

* Community: createspace.com/en/community/index.jspa

* Resources: createspace.com/resources

 

Follow us on Twitter and like us on Facebook.

* Twitter: twitter.com/CreateSpace

* Facebook: facebook.com/CreateSpace

 

Your original message:

 

your message says you'd get back to me within one day but that was 12-10-17 and it's now 01-06-18:

 

Re: CreateSpace Direct for Resellers

Sent on Dec 10 2017

 

Thank you for contacting CreateSpace Member Support. This message is to confirm that we have received your support request. Please look for our reply within one day of sending your message.

 

     We also have representatives available by phone 24 hours a day, 7 days a week. To talk to us, please visit our support page.

 

Regards,

The CreateSpace Team

 

Copyright © 2000 - 2017, CreateSpace, a DBA of On-Demand Publishing, LLC.

 

CreateSpace Direct for Resellers

Sent on Dec 10 2017

 

How are others selling my book as NEW,

Let the Children Come to Jesus (Paperback),when they didn't buy from me and I got no royalties?

 

Royalty Reports

Sent on Jan 6 2018

 

your message says you'd get back to me within one day but that was 12-10-17 and it's now 01-06-18:

 

Re: CreateSpace Direct for Resellers

Sent on Dec 10 2017

 

Thank you for contacting CreateSpace Member Support. This message is to confirm that we have received your support request. Please look for our reply within one day of sending your message.

 

     We also have representatives available by phone 24 hours a day, 7 days a week. To talk to us, please visit our support page.

 

Regards,

The CreateSpace Team

 

Copyright © 2000 - 2017, CreateSpace, a DBA of On-Demand Publishing, LLC.

 

CreateSpace Direct for Resellers

Sent on Dec 10 2017

 

How are others selling my book as NEW,

Let the Children Come to Jesus (Paperback), when they didn't buy from me and I got no royalties?

This report was posted on Ripoff Report on 03/09/2018 06:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/create-space-amazon/charleston-south-carolina/create-space-amazon-no-royalties-paid-to-authors-charleston-south-carolina-1433529. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!