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In Dec, 2013, I had enough cash in my Creations Rewards acct to get $35 transferred to my Paypal acct. I put in a request for a $10 and $25 redemption.

Six months later, I still have not received my money. I sent an email to customer support. I got a response back stating they were going to look into the matter. I was told that they were doing something to upgrade their redemption process and I should have my money in a few weeks. That was in early June.

After several emails back and forth, in September, I finally got my $10 Paypal redemption. I waited more than patiently for my $25 Paypal redemption. I emailed them AGAIN stating I was STILL waiting for the other $25. They said that they had sent me my money. I told them that I had 2 requests for paypal. I only received one of them. They said they would look into the matter.  

It is now over one full year since I put in my request for my money. Creations Rewards, I'm still waiting. I want to close my acct but want my money first.