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Report: #379128

Complaint Review: Credit Bureau Experts - Coral Springs Florida

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  • Reported By: Antioch California
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  • Credit Bureau Experts 934 N University Drive Suite 1317 Coral Springs, Florida U.S.A.

Credit Bureau Experts Complete Scam! I can't believe I trusted these guys, I called criminals. Coral Springs, FLCoral Springs Florida

*Consumer Comment: You like I were BURNED

*UPDATE Employee: Customer impatience made it impossible to assist her. You never gave us a chance to assist you.

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My husband and I wanted to both have our credit reports cleaned up. We signed up with these guys cause their website states they start working on your case "right away, within the first 24 hours". Well we signed up Oct 3rd, and although I had a few questions that they tried to mumble around, a real confirmation that they were beginning our case, never came. i called them and they informed me that the address at one of the credit bureaus was old, and they can't get a report from that bureau unless it's accurate. i asked to to fix that, they said they would send me a link. it was pretty simple. And upon the updating of my address, then, they could order my reports. Well, from two different representatives, I kept getting this generic "welcome" email outlining what they were going to do for me. But how could they do ANYTHING if by their own admission, they could not order my credit reports. And they weren't proving me with the info i needed to fix that for them. Sticky catch 22 that they had me in where they didn't have to do anything but make excuses, and I was going to pay for NO RESULTS?! What is up with them?

WARNING: if a service company starts you off by telling you they can't do what you are paying them to do, cancel!!!

Wish they had said something before they charged my card. Now, i am going to have to fight for a refund for the NOTHING work they did, through my bank.

Antioch, California

This report was posted on Ripoff Report on 10/07/2008 04:25 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

You like I were BURNED

AUTHOR: Rev. Greene - (U.S.A.)

POSTED: Thursday, November 06, 2008

I like were taken by this group and they have lied about the whole deal. I first contacted them on June 17 and after hearing nothing I called them to find out why. They told me my card had been declined so they will do nothing. I said ok and on July 5th I learned on the holiday weekend they took two fees from my account, one $69.95 and $54.95 but what was sneaky about it was they waited until the weekend when they could not be contacted. I called on July 7th and was told that I had to send an email to cancel. I was never told that before. Then David told me that I would not get a refund so I submited a report to my bank because this transaction was not authorized after they told me that they could not charge my card so they closed my file but now they refuse a refund and are trying to BS others to believe that they are justified in stealing my money. They lied to the BBB, and to the Florida Government but if you want to get them for their dishonesty call the Federal Trade Commission and file a complaint. They will act as they have complaints on them and the State of Florida has complaints on them as well. I have ordered copies of all the complaints and if enough people will join me in a class action suit, we can close them down for good. They should be stopped so if you want to join me in a class action suit let me know.

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#1 UPDATE Employee

Customer impatience made it impossible to assist her. You never gave us a chance to assist you.

AUTHOR: Cbexpert29 - (U.S.A.)

POSTED: Monday, October 20, 2008

Christine and Jason enrolled in our program on a Friday evening October 3rd. Jason informed me that his wife would be contacting me (David) with some questions as she was not present at the time of enrollment. Jason was very cooperative and we were able to start his case within minutes of him enrolling.

Christine sent me the email below on Monday October 6th.(See Below)

My husband signed us up to begin this program. I want full details please on
how we will begin. I understand you investigated our files a little already
and found that one agency has the wrong address. I am going to check into
that myself and try to clear it up, which agency was it please?
Once we receive all our reports, we will make copies of them, and
registered mail return them to you. When can I expect the follow-up reports
from you after you receive them? I am a project manager, so it is in my
nature to stay on top of things, to the utmost.
Will I have a person account manager that I can stay in touch with should
have questions? Thanks.

The above email was responded to on October 6th. (See Below)
Dear Christine,

Your file is still in our ordering department.Once ordering has been completed you will receive an email with full details of the ordering status and any attachments to update your address if necessary. Once the reports are received you can mail or fax in your reports. If you fax the reports please only include the adverse accounts that are located in the front of each report, with the exception being Equifax. The credit reporting agencies will update your reports 30-35 days after investigations are launched and mail you a new updated report. When you receive the updated reports please fax or mail in the front page containing the investigation results.If you have any other questions please call me.

Keep in mind these individuals enrolled Friday Evening and we are closed over the weekend. Also note that Christine was asked to call with any questions.

Christine called our office and was not mumbled to at all.I, David informed Christine that I knew who she was and was expecting her call.She started off the conversation by complaining that no one had contacted her. When asked if she received an email that was sent in response to her email and if it answered her questions, she replied "Yes".

I then began the process of expediting her service. During this process Christine became very impatient and pushy.It seemed to me that she was rushing to end our conversation making it very difficult to assist her. I discovered that two of the reporting agencies did not have Christine's correct address.This information seemed to upset her and she became more pushy and impatient. Christine was never told we could not order her reports.I told her that we would have to order them through the central source for credit reports,and in the meantime we would send her documents in an email attachment (Not a link) to update her address.Christine began rambling about a link to get her reports and again was very pushy and not listening to anything that was being said to her.

I refered Christine to her case manager Lauren (Her email refers to her assigned manager) to try and work out any problems with updating her address on her reports because I was getting nowhere trying to communicate with her.

After her conversation with her case manager she stated that she didn't want to be contacted via phone and prefered emails. She again became very impatient and pushy with her case manager making it difficult to assist her.Christine was told that we would send her an email with the documnets she needed to update her address with the bureaus. Before we had a chance to send the email Christine sent in a cancellation notice, because according to her she gave us three days to see results. Again being very impatient and pushy.Two of the days she was refering to were weekend non business days. Assuming that this was all result of miscommunication We sent Christine and Jason their welcome email with the attachments and ordering status along with a request to contact us to resolve matters. Christine had no interest in resolving matters (See date of this complaint, 4 days after enrollment, 2 weekend days, and after two different individuals attempted to assist her).

Had Christine been at all cooperative we could have started her case as we did for her husband. We did order all of her and Jason's credit reports. We never tried to "mumble around answering her questions" she simply did not listen to our answers or allow us to help her before blasting us with verbal and written complaints.

Note: We have "real confirmation" that we started work. For privacy reasons we will omit that information.

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