Complaint Review: CreditReport.com - Canoga Park California
- CreditReport.com PO Box 9153 Canoga Park, California U.S.A.
- Phone: 1-866-365-6818
- Web:
- Category: Credit Services
CreditReport.com CREDITREPORT.COM rip-off, I have no idea how I got signed up for this membership Canoga Park California
*Consumer Comment: There is absolutely NOTHING deceptive about it.
*Consumer Comment: It's all about deception
*Consumer Comment: That's why it's in the front page and has been
*Consumer Comment: FTC fines Freecreditreport.com...
*Consumer Comment: Read what you agree to...
*Consumer Comment: Read what you agree to...
*Consumer Comment: Read what you agree to...
*Consumer Comment: Some suggestions...
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On 3/30/08, I needed to get my credit score, so I went to EXPERIAN.COM and signed up for a membership with a free 7-day trial and canceled it within the 7 days. I guess this is affiliated with FREECREDITREPORT.COM because that's what it said on the paper I printed out.
Then in April I noticed I was getting emails from a credit report website (I thought was the one I signed up for and canceled), and I tried to log into the account but I didn't know my password. When I tried to get my password from the "forgot my password" link, it said my account wasn't found. I emailed them and asked them to stop sending me the emails because I already canceled my account, but I never got a response.
Then in June, I noticed I had been getting charged $11.95 a month for May and June on my bank account debit card. I went to the website (CREDITREPORT.COM) and I didn't even recognize it. I am very careful about the things I sign up for and always print out verification pages, but I didn't have anything from creditreport.com, who claims I signed up for their membership on 3/30/08, the same day I signed up for the one on experian.com.
I called to have them cancel my membership and give me a refund. They canceled it but wouldn't give me a refund, so I asked for a manager. She told me they couldn't give refunds over the phone and gave me their PO Box address to send a letter to. I haven't sent the letter yet. I also considered contacting the BBB.
All in all, I am very upset about this because I never willingly gave any of my information to creditreport.com. The only thing I signed up for was the membership on experian.com, and I have no idea how I got signed up for creditreport.com, and I don't know how to get a refund.
Jessica
Austintown, Ohio
U.S.A.
This report was posted on Ripoff Report on 06/28/2008 05:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/creditreportcom/canoga-park-california-91304/creditreportcom-creditreportcom-rip-off-i-have-no-idea-how-i-got-signed-up-for-this-mem-345421. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#8 Consumer Comment
There is absolutely NOTHING deceptive about it.
AUTHOR: John - (U.S.A.)
SUBMITTED: Tuesday, January 13, 2009
You should actually go read it like you should have the first time.
THEY TELL YOU WHERE TO GO GET THE ACTUAL FREE REPORT RIGHT ON THE LEFT HAND SIDE OF THE FRONT PAGE......HOW CAN YOU CALL THAT DECEPTIVE?
#7 Consumer Comment
It's all about deception
AUTHOR: Nancy - (U.S.A.)
SUBMITTED: Tuesday, January 13, 2009
What bothers me is why creditreport.com puts 'Find peace of mind with your FREE Credit Report & Score!' and 'Offer Details' in bold letters in their so-called disclaimer. It still gives the impression that the report is free and that the info under 'Offer Details' is an 'Offer' not a notice of terms of service. Offer means just that, it's an offer. Offer: to recommend or propose. It's not a notice of being automatically signed up for credit monitoring. It's not a warning, it's not a notice, it's not Terms of Service. Most consumers could care less about offers. They wouldn't read it, especially if all they want is a free credit report.
It's still deceptive due to the wording in the disclaimer. It's a game of words meant to deceive. If someone offers me something, then they are giving to me, making a recommendation or a proposal for something. Automatic Opt In is an old scheme to get business. It works, but it usually costs the company paying customers and forever labels the company as deceptive. Word gets around. People will find out what's going on and soon, no one will have anything to do with the free credit sites. There is plenty of fair warning on the Net.
BTW, just a couple of days ago, their disclaimer was in blue letters with a blue background and was very hard to read. It didn't stand out and looked unimportant. I guess they took the hint that they needed to make it look important and readable.
Here's a little more info I found on the Net about how deceptive free credit report sites are and why so many folks are complaining.
(((Redacted)))
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
#6 Consumer Comment
That's why it's in the front page and has been
AUTHOR: John - (U.S.A.)
SUBMITTED: Monday, January 12, 2009
for over a year. You can't miss it. It even tells you where to go get the absolutely free report.
#5 Consumer Comment
FTC fines Freecreditreport.com...
AUTHOR: Nancy - (U.S.A.)
SUBMITTED: Monday, January 12, 2009
FTC fined Freecreditreport.com in 2005 for deceptive marketing and failure to disclose concerning automatic opt in.
http://www.ftc.gov/opa/2005/08/consumerinfo.shtm
#4 Consumer Comment
Read what you agree to...
AUTHOR: Klm - (U.S.A.)
SUBMITTED: Tuesday, September 30, 2008
I'm bothered by these types of reports. I'm not bothered because of what the company is being accused of but because people don't read before they accept "terms and conditions" or read what is on the website.
I'm a member w/ this company. When you go to their website, right on the front page, it says free credit report w/ trial of x number of days to their monitoring. It is also shown again in the terms and conditions (with the option of removing it) as well as in the shopping cart on the right side of the screen. If people read before they continued they would have been aware of this.
So who is to blame? Certainly not the company. The consumer is the one to blame. You agreed to a service, signed up for it and didn't cancel during the trial so its a service that you agreed to. I suggest if you can't take the time to read before you agree that you stop doing business at least on the web.
#3 Consumer Comment
Read what you agree to...
AUTHOR: Klm - (U.S.A.)
SUBMITTED: Tuesday, September 30, 2008
I'm bothered by these types of reports. I'm not bothered because of what the company is being accused of but because people don't read before they accept "terms and conditions" or read what is on the website.
I'm a member w/ this company. When you go to their website, right on the front page, it says free credit report w/ trial of x number of days to their monitoring. It is also shown again in the terms and conditions (with the option of removing it) as well as in the shopping cart on the right side of the screen. If people read before they continued they would have been aware of this.
So who is to blame? Certainly not the company. The consumer is the one to blame. You agreed to a service, signed up for it and didn't cancel during the trial so its a service that you agreed to. I suggest if you can't take the time to read before you agree that you stop doing business at least on the web.
#2 Consumer Comment
Read what you agree to...
AUTHOR: Klm - (U.S.A.)
SUBMITTED: Tuesday, September 30, 2008
I'm bothered by these types of reports. I'm not bothered because of what the company is being accused of but because people don't read before they accept "terms and conditions" or read what is on the website.
I'm a member w/ this company. When you go to their website, right on the front page, it says free credit report w/ trial of x number of days to their monitoring. It is also shown again in the terms and conditions (with the option of removing it) as well as in the shopping cart on the right side of the screen. If people read before they continued they would have been aware of this.
So who is to blame? Certainly not the company. The consumer is the one to blame. You agreed to a service, signed up for it and didn't cancel during the trial so its a service that you agreed to. I suggest if you can't take the time to read before you agree that you stop doing business at least on the web.
#1 Consumer Comment
Some suggestions...
AUTHOR: Striderq - (U.S.A.)
SUBMITTED: Saturday, June 28, 2008
It was probably freecreditreport.com. Just like in the annoying tv & radio commercials. Since this was on your debit card I would suggest to call your bank. You want to dispute the charges as unauthorized so the bank can help get your money back. Also close that debit card and get a completely different number card. This will prevent any further charges from showing up on your account.
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