Creed Rosary Christian Brands, Inc. Creed Rosary and Christian Brands are anything but Christian! Money is their only care, not customer service! Phoenix, Arizona

 I communicated  with Creed Rosary/Christian Brands President  and CEO  Paul DiGiovanni yesterday. He still refused to help me. He was not sincere and sarcastic. I have been a Creed Rosary customer for years. My Creed Rosary was stolen. I wanted to replace it.  I had purchased a Creed Rosary form Creed Rosary directly.  Mr. DiGiovanni is unwilling to help. He is rude and could care less.  The person who wrote the rebuttal and is saying how great a company Creed  is, is probably an employee of Mr.DiGiovanni .  The old Creed Rosary company was great!!! The company became profit driven and started not caring about Customers when Mr.DiGiovanni and Christian Brands purchased it. I stand by my origianl report. Mr. DiGiovanni just reconfirmed what was in the original report after our communication yesterday. I would avoid Creed Rosary and Christian Brands. The new Creed Rosary is owned by Selfish people who could care less about God or the Catholic faith. They Care about Money! PROFIT!!! The old Creed Rosary was great. The owners and the Employees were Christ like and really cared about their customers, their faith, ect. I sure wish Creed Rosary had not been sold to Mr.DiGiovanni and Christian Brands. When Creed Roasry was sold to mr.DiGiovanni and Christian Brands, the Company lost it's soul and Mission. It became a selfish, for profit company. For profit, greed and Selfish like The new owners and company!

I am the owner of The Rosary Shop and have been doing business with Christian Brands for about 15 years (under their sub-company names of Autumn, Gifts of Faith, and others). Of the 40-or-so vendors that I routinely do business with, Christian Brands does make more errors in the handling of orders and accounting. However, my experience is that they do make a genuine effort to correct any errors. I have personally spoken with the owner about issues with the company, and have routine contact with their employees. I found Paul DiGiovanni to be pleasant, professional and gracious, and this was while I was complaining to him about incompetence on the part of his own employees.

To assert that they are "unchristian" or that all they care about is money is factually untrue, ignorant and mean-spirited. Most of the people I've met who complain that others only care about money were just looking for a special deal -- for the other person to give them something for free or at a loss. Like any human being, Christian Brands employees and ownership might not respond positively to someone who is being demanding, aggressive, rude or irrational. This does not mean that all they care about is money -- only that they rightly must focus on people who they can actually help, and not get caught up in disputes with people who clearly have some personal issues they need to resolve.

I've had to deal with the same issues in my own business and interactions with customers. In my experience, a lot of the people who complain that they were treated rudely or "nasty," were being quite offensive, themselves, and are just mad because they didn't get their way. They then write silly letters and make BBB complaints in an effort to harm others who simply wouldn't give into their psychological bullying. I've seen it (and experienced it) hundreds of times.

The "Bottom Line": In my 15 years of experience with them and dozens of other vendors, I've found Christian Brands to be a decent company and the owner a decent human being.