Report: #622772
Complaint Review: Crescent Processing Company - Diamond Processing Company - Dallas Texas
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- Crescent Processing Company - Diamond Processing Company 12700 Park Central Drive, Ste 1100 Dallas, Texas United States of America
- Phone: 1-877-778-5222
- Web: www.crescentprocessing.com
- Category: Credit Card Processing Companies
Crescent Processing Company - Diamond Processing Company - David Nguyen V.P. of Sales Uncomfortable work environment, Unprofessional Management Staff Dallas Texas
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I sent the following letter to the Chief Executive Officer of Crescent Processing Company, AKA Diamond Processing Company
David, my name is XXXXXXXXX. Today was my first day working as a representative for your company. I had issues with my assigned supervisor. I will explain what happened, and then you can decide what to do with it. Rest assure, I'll be sending the same information to the Better Business Bureau, as well as other sites for businesses. Thank you for your time in at least reading this email.
I spoke with Jason Cassuto this morning concerning my first appointment. He provided me with the information for the appointment. I asked him for the telephone number of the business in the event I couldn't find it, or I was running late for any reason. He responded like a snotty little child, "We don't give out phone numbers. Didn't you read the email?" That set me off on the wrong foot with him to begin with. I went to the appointment, and was told that the person was not going to even be in for at least two hours. I called Jason and explained this to him. He was cordial and told me we could go back to that appointment. He then gave me a second appointment. I went to that location, and it was a vacant business posted for lease. I spoke with a neighboring business which told me the business for the appointment had gone out of business. I called Jason and informed him of this. He then, apparently against company policy, gave me the telephone number to the company and told me to call them myself. He told me to speak with the person who had accepted the appointment, and find out if the business had moved. I called and spoke with that person. During the call, I told her that I was at the old business location, and needed the new location. That way I could come speak with her. She told me at that time that she was no longer interested, and the company was happy with the service provider they had. They had been using them for 20 years, and they had no thoughts of changing companies.
I called Jason back and told him that. He immediately began acting like a spoiled brat again. He chastised me for how I spoke to the lady. He told me that I should never tell them that I'm calling from Crescent Processing. When I tried to speak with him about it, he either hung up on me, or we became disconnected. I immediately called him back, and he placed me on hold. Eventually, another service manager, possibly XXXXXX, answered the phone. He told me that Jason would call me back in two minutes. I waited in the parking lot of the appointment location for approximately 15 minutes. He never called me back. At that time, I drove home. I called him from home to speak with him. I told him that he had been treating me unprofessionally. I then told him he had two options.
Option number one. He was going to treat me professionally, with courtesy, and with respect. If he was unable to do that, I would send back the laptop and he could shove it up his a**. He said everything would have been fine if I had not given him option number two. I then called and spoke with his supervisor, David Nguyen, who claimed to have no idea who I was, and had over 300 sales reps and supervisors. I told him the conversation I had with Jason. He then told me he had already heard Jason's side of the story. How is it that if he had just spoken with Jason about me, that he had no idea who I was, or who Jason was? Again, not professional. He told me he could set me up with another sales manager, but not if I was going to act the way I did with Jason.
Let me tell you. I'm a grown man. I'm a retired police officer. I've worked in retail for years prior to my service with the police department. Those two individuals are about as unprofessional as I've met in my experience here on Earth. I'm not intimidated by anyone in person, let alone some punk kid on the telephone in a different state. This is ridiculous. I will not tolerate it. PERIOD!!!
I hereby give you my written notice that I do not want to be employed by your company. I want nothing to do with your company. With the kind of individuals I spoke with today, I am not surprised that your company closes down and opens up under new names. I'm surprised that your company can stay in business at all.
I am now taking the computer, power supply, and signature pad; re-packaging it in the original box, placing the Fed Ex shipping label on it, and shipping it back to you. I want there to be no mistake that I'm shipping it back and terminating my employment with your company.
Good luck with your business.
Sincerely,
XXXXXXXX
Issues with supervisor?
| From: | XXXXXXXXXXXXXXXXXXXXXXX |
| Sent: | Tue 7/13/10 11:33 AM |
| To: | dkesler@crescentprocessing.com |
David, my name is XXXXXXXXX. Today was my first day working as a representative for your company. I had issues with my assigned supervisor. I will explain what happened, and then you can decide what to do with it. Rest assure, I'll be sending the same information to the Better Business Bureau, as well as other sites for businesses. Thank you for your time in at least reading this email.
I spoke with Jason Cassuto this morning concerning my first appointment. He provided me with the information for the appointment. I asked him for the telephone number of the business in the event I couldn't find it, or I was running late for any reason. He responded like a snotty little child, "We don't give out phone numbers. Didn't you read the email?" That set me off on the wrong foot with him to begin with. I went to the appointment, and was told that the person was not going to even be in for at least two hours. I called Jason and explained this to him. He was cordial and told me we could go back to that appointment. He then gave me a second appointment. I went to that location, and it was a vacant business posted for lease. I spoke with a neighboring business which told me the business for the appointment had gone out of business. I called Jason and informed him of this. He then, apparently against company policy, gave me the telephone number to the company and told me to call them myself. He told me to speak with the person who had accepted the appointment, and find out if the business had moved. I called and spoke with that person. During the call, I told her that I was at the old business location, and needed the new location. That way I could come speak with her. She told me at that time that she was no longer interested, and the company was happy with the service provider they had. They had been using them for 20 years, and they had no thoughts of changing companies.
I called Jason back and told him that. He immediately began acting like a spoiled brat again. He chastised me for how I spoke to the lady. He told me that I should never tell them that I'm calling from Crescent Processing. When I tried to speak with him about it, he either hung up on me, or we became disconnected. I immediately called him back, and he placed me on hold. Eventually, another service manager, possibly XXXXXX, answered the phone. He told me that Jason would call me back in two minutes. I waited in the parking lot of the appointment location for approximately 15 minutes. He never called me back. At that time, I drove home. I called him from home to speak with him. I told him that he had been treating me unprofessionally. I then told him he had two options.
Option number one. He was going to treat me professionally, with courtesy, and with respect. If he was unable to do that, I would send back the laptop and he could shove it up his a**. He said everything would have been fine if I had not given him option number two. I then called and spoke with his supervisor, David Nguyen, who claimed to have no idea who I was, and had over 300 sales reps and supervisors. I told him the conversation I had with Jason. He then told me he had already heard Jason's side of the story. How is it that if he had just spoken with Jason about me, that he had no idea who I was, or who Jason was? Again, not professional. He told me he could set me up with another sales manager, but not if I was going to act the way I did with Jason.
Let me tell you. I'm a grown man. I'm a retired police officer. I've worked in retail for years prior to my service with the police department. Those two individuals are about as unprofessional as I've met in my experience here on Earth. I'm not intimidated by anyone in person, let alone some punk kid on the telephone in a different state. This is ridiculous. I will not tolerate it. PERIOD!!!
I hereby give you my written notice that I do not want to be employed by your company. I want nothing to do with your company. With the kind of individuals I spoke with today, I am not surprised that your company closes down and opens up under new names. I'm surprised that your company can stay in business at all.
I am now taking the computer, power supply, and signature pad; re-packaging it in the original box, placing the Fed Ex shipping label on it, and shipping it back to you. I want there to be no mistake that I'm shipping it back and terminating my employment with your company.
Good luck with your business.
Sincerely,
XXXXXXXX
This report was posted on Ripoff Report on 07/13/2010 12:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/crescent-processing-company-diamond-processing-company/dallas-texas-75251/crescent-processing-company-diamond-processing-company-david-nguyen-vp-of-sales-un-622772. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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