Crest Cadillac Infiniti or Crest Cars I believe integrity of their sales and advertising created a false impression about the product or service offered in order to create a basis for a later “switch” to other, more expensive products or services, or products of lesser quality at the same price. Frisco Texas

I recently purchased my second vehicle from Crest Auto Group, which recently moved to Frisco from Plano, and after numerous complaints, Crest has done nothing to address my dissatisfaction. Initially, during my second purchase on June 4, 2016 an Advertised 2013 Infiniti G37 Sedan with VIN XXXXXXXXXXXX23036, mileage 29,148, priced at $23,984. However, the vehicle is not Certified Pre-Owned, as Advertised for $23,984. They assured me the vehicle underwent a near completed process to become certified, but they would not certify the car because it needed additional body work based on a 167 point inspection. To further their deceptive practices, one of the Sales Managers at Crest Infiniti Pre-Owned named Aaron Fisk directed me to the F&I representative Miguel Muniz for Infiniti Pre-Owned who initially added a service contract for $4,500 with interest to the deal. He demonstrated its superiority to the warranty of a certified model. I declined his offer; however, after relentless pressure I decided to purchase the service contract for a discounted price of $2,380. Also, other Add Ons were misrepresented and unfortunately financed like Anti-Theft and Zaktek, which I was told was included at no additional charge.

 Overall, my sales rep, David Wiese and the representative for F&I seemed to disagree about where my $3,000 down payment would be allocated. My sales rep said the principal, the F&I representative said the service contract and GAP. They both could not explain why funding was more than I needed for this purchase with a 7.99% APR. I regarded Crest’s actions with interest rates as suspicious after they seemed to match my previous interest rate set by my bank during my last purchase with Crest. This was before my credit score increased by about 80 points. I later inquired, from their bank, my interest rate was intentionally “Marked Up” to 7.99%. Crest did not contest the interest rate manipulation but questioned my reason for contacting their bank. Although I have a good credit history and credit score, having considered all things in the auto industry, with an unmanipulated or marked up interest rate and a needless service contract for an Advertised Certified Pre-Owned vehicle, I would have saved about $9,000 or more during the term of the contract. Crest’s representatives became upset when I mentioned my plans regarding the contract, subsequently suggesting the bank won’t fund the deal. Crest representatives contacted me with an ultimatum: “Either bring the car back if you are not satisfied with it or keep it; but there will not be any further negotiations on the vehicle.” I then contacted a lawyer regarding the situation with Crest Infiniti. The next day the same bank representative, named Greg, whom I spoke with about 2 days prior, gave me a call letting me know he authorized the financing of the vehicle.

 After directing my complaints to Director in Sales Duncan McPhail and Managing Partner Mike Brosin over Crest Auto Group, they have yet to offer a solution. Someone in their position should simply certify the vehicle, provide the certificate with completion date and signatures. I believe integrity of Crest's sales and advertising created a false impression about the product or service offered in order to create a basis for a later “switch” to other, more expensive products or services, or products of lesser quality at the same price.

 Mike Brosin agreed to to certify the unit you purchased and remove the MPP service contract, make all of the necessary repairs and provide the second key. I was provided a loan car during this time while the 167 point certification procedures were being completed. Upon returning to the dealership, Certified Pre-Owned paperwork was not ready. I left and later received a phone call about the CPO paperwork ready and available for my retrieval. However, The General Sales Mgr., Duncan McPhail, Back-Dated the certification documents to June 3, 2016, prior to my purchase with signatures of employees, which is falsifying a legal document. The 167 point certification procedures and repairs were not completed until July 6, 2016. Duncan McPhail recommended I signed the falsified document, but I refused.

 As I discussed with Duncan McPhail and Mike Brosin, the 167 point certification procedures and repairs were not completed until July 6, 2016. I receive a voicemail stating the completion of certification and completed Certified Pre-Owned documents to pick up. I would like to see Crest Cadillac Infiniti or the the representatives involved held accountable for deceptive trade practices.