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Report: #130729

Complaint Review: Cricket Wireless Phone Company - Denver Colorado

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  • Reported By: Denver Colorado
  • Author Confirmed What's this?
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  • Cricket Wireless Phone Company Cricket.com Denver, Colorado U.S.A.

Cricket Wireless Phone Company. I want my money back. Ripoff! Denver Colorado

*UPDATE EX-employee responds: Sorry for the misunderstanding...

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i was a Cricket cellular phone customer for about 2 years. Granted I had some late payments but I always paid them. However, when I wanted to speak to someone at Cricket I could never get a real person on the phone. I decided that this was bad customer service and wanted nothing to do with them any more. So, I called to diconnect my phone and oh boy was there someone right there to ask me to reconsider.

Since I couldn't get a real person on the phone I had to pay a month in advance and when I called back to get that money back, because I had turned the phone off before that next month they told me that I would get a check in the mail in 6-8 weeks, that was 6 months ago. I need to get a hold of these people and ask them where my money is. Help!

Laura
Denver, Colorado
U.S.A.

This report was posted on Ripoff Report on 02/09/2005 12:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cricket-wireless-phone-company/denver-colorado/cricket-wireless-phone-company-i-want-my-money-back-ripoff-denver-colorado-130729. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE EX-employee responds

Sorry for the misunderstanding...

AUTHOR: Magic - (U.S.A.)

POSTED: Thursday, February 24, 2005

First of all, sorry that you had problems with the automated system (we call it the "IVR"). Many customers have problems with it. Be assured that Cricket actually has pretty good customer service.

The suggestion I usually tell customers is to *listen carefully* to all the options given before making any choice. The easiest way to get to "someone" is through billing (option 2, then 4, then choose the cash payment option) and we can transfer you from there if needed. The other way is through tech support (option 3, then keep pressing option 1). All the options on the IVR are located at this address: https://www.mycricket.com/AutoVMInstructions_popup.aspx

To contact Cricket's Customer relations (our corporate office), send an email about your complaint to customer.relations@cricketcommunications.com

You could also call the 1-800-CRICKET number and ask to have a refund request filled out for you (which gets sent to our corporate office). If you have any problems, speak with a supervisor. I recommend going through the billing option.

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