Complaint Review: Cricket - Phoenix Arizona
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- Author Confirmed
- Cricket mycricket.com Phoenix, Arizona U.S.A.
- Phone:
- Web:
- Category: Cellular Phone Companies
Cricket Service, Worst In The Market ripoff Phoenix Arizona
*UPDATE EX-employee responds: You CAN get through...
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Did you know that cricket phones don't have live persons that can help you when you call the customer service. If you have a question to ask, be my guest and try to talk to a live person at their customer service 1800cricket. you could try for 7 days in a row and will never get a live person.
The calls drop every 5 minutes.
Yeah, I know that it's unlimited minutes if you call from your area but if you are out, don't even take your phone because there is no service.
Overall, service: worst in the market.
Phones: they are just ok
Eeal: if you are a kid that doesn't live your town, that's ok otherwise. Get some coins to call your friends from Vegas at the pay phone.
If they are the kings ouf unlimited minutes, could they be better and get people that can help you over the phone!
Mel
phoenix, Arizona
U.S.A.
This report was posted on Ripoff Report on 03/11/2006 06:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cricket/phoenix-arizona-85044/cricket-service-worst-in-the-market-ripoff-phoenix-arizona-180660. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE EX-employee responds
You CAN get through...
AUTHOR: M - (U.S.A.)
SUBMITTED: Sunday, March 12, 2006
Yes, actually Cricket phones DO have LIVE people that can help you when you call customer service. Just dial 1-800-CRICKET (1-800-274-2738), or dial 611 SEND from your Cricket phone. The options for the automated system are located at the following website:
http://www.mycricket.com/AutoVMInstructions_popup.aspx
The easiest way to speak to someone is either Billing (option 2), then press the LAST option for a Customer Service representative, or Tech Support (option 3), then keep pressing 1 until you get to someone.
If your calls are dropping every 5 minutes, it could be due to a number of things, which Cricket cannot necessarily be responsible for. Try getting to Technical Support to see what can be done about that issue.
As for service outside of Cricket's local area, there IS such a thing available. Go to http://www.mycricket.com/travel/ to find out more about this service.
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