Report: #1463361

Complaint Review: Cross Country Moving and Storage - Lebanon PA, AR, MD

  • Submitted:
  • Updated:
  • Reported By: Mike — Wildomar California United States
  • Cross Country Moving and Storage
    520 N 9th Street
    Lebanon, PA, AR, MD
    United States

Cross Country Moving and Storage Cross Country Moving, Maney Enterprises LLC Lied and cheated to extort additional money from us for a move Lebanon PA, AR, MD Pennsylvania, Arkansas, Maryland

*Consumer Comment: Well, Not Really

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We are very dissatisfied with the moving experience with Cross Country Moving and Storage. US DOT: 829126.  They extorted additonal money from us for the move through lies and deception.

The move of our Household Goods by Cross Country Moving and Storage did not live up to the expectations that the company promised through their media and representative. It started off well working with their "Logistics Specialist" Alex Parker who was pleasant, responsive, thorough, and professional. He made various statements verbally and via email that were intended to place us at ease and build confidence in his company.  Unfortunately, these statement were untrue and misleading.

The main issue is that we were charged improperly and made to pay for space on a truck that didn't exist and we didn't need to use. The pickup crew did not take all of the items that we originally wanted to move forcing us to rent a trailer to take our remaining items. We were coerced into agreeing to pay additional costs for this move under the threat of refusing to move our household items.

We were asked, and provided, a detailed list of items.  We identified each item and included the physical dimension of each item. The final estimate provided by our Logistics Specialist was quoted at $5,900.00 for 1,623 cubic feet.

During the pickup, the pickup crew leader improperly advised that the moving truck he brought had a capacity of 2,200 cubic feet.  This is completely inaccurate as the 26’ foot Enterprise Rental truck that was used has the physical dimension of 26'x8.5'x8.5' (LxWxH) which is 1,878 cubic feet.

He advised that if they filled the truck we would owe additional moving costs for 567 cubic feet of household goods.

Due to the poor packing techniques and carelessness of the packing crew the truck was filled without packing all of the items on our inventory list. When asked about the remaining items we were told that we should rent a trailer. We did rent a trailer and incurred an additional $1,000.00 in expenses to move the items that the movers did not take.

After the truck was loaded we were told that total bill would be $11,500.00 which was almost double the original estimate. After we complained about the high costs the foreman offered to discount some of the supply and moving costs. We discussed the moving and supply costs for nearly an hour. He lowered the price several times finally stating that the best that he could do was $8,250.00.  This was 40% over the original estimate. Our moving costs went from the estimated $5,900.00 to $8,250.00.  And they didn't take all of our house hold items.

When it came time to deliver our house hold goods, the delivery crew called and they informed us that we would need to pay an additional $300.00 for the rental truck that they were using.   When they arrived it was noted that the truck was the same size that was used to pick up our goods. The driver confirmed it was 26' truck.  At the time of delivery it was 3/4 full.  The calculation of 1,878 Cubic feet multiplied by 75% is 1,400 cubic feet. The total of 1,400 cubic foot was validated on the delivery crew paperwork.

In addition to paying more for the move than we should have, we identified and verified damage to 16 items including:

Refrigerator - dent damage to the front door
Refrigerator – shelf parts damaged
Shelf
Sofa
End table
2 - Lamps broken
24 damaged boxes
Large Craftsman Tool Chest – scratched and dented in several areas

Some of the other lies and falsehoods that we were misled about included the following.

All workers are W2 based employees - Not true - Each and every one of the workers were contract workers.

Professionally trained, uniformed, and courteous movers - Not True - No uniforms, not courteous and I would question that they were trained.

All trucks are owned and operated by the company - Not True - The pick up was an Enterprise Rental truck. The delivery truck was a rental as well as the delivery foreman required us to pay an additional fee directly to him to cover the truck rental.

Cross Country will professionally pack all household goods with free moving quilts - Misleading - They charged for the tape to fasten the quilts to the furniture at the rate of $8.00 per roll.

We feel that we were misled with false and inaccurate statements with the sole intention of increasing the money to be paid for the move. The pickup crew was careless with our belongings and the packing. The move was very stressful and much more costly than it should have.

We have requested a refund from Cross Country Moving and Stroage but they have not replied.

This report was posted on Ripoff Report on 10/03/2018 08:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cross-country-moving-and-storage/lebanon-pa-ar-md-72712/cross-country-moving-and-storage-cross-country-moving-maney-enterprises-llc-lied-and-chea-1463361. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Well, Not Really

AUTHOR: Jim - (United States)

We were asked, and provided, a detailed list of items.  We identified each item and included the physical dimension of each item. The final estimate provided by our Logistics Specialist was quoted at $5,900.00 for 1,623 cubic feet.  The problem of course is that the cubic feet dimensions provided assume 0 available cubic feet spacing between your HHG.  Not an ideal situation.  One of the reasons scam movers use cubic feet measurements is because the have to leave spacing.  Therefore, the calculated cubic feet is meaningless.  Legitimate movers use weight; they weigh the truck prior to the move, and they weight the truck after it's loaded.  This way, you only pay for the weight.  All of your mathematical gyrations about how the quote should have been laid out, how many cubic feet is the truck's box, etc... throughout your narrative are a waste.  This is not an engineering exercise.  This is a move.

 

After the truck was loaded we were told that total bill would be $11,500.00 which was almost double the original estimate. After we complained about the high costs the foreman offered to discount some of the supply and moving costs. We discussed the moving and supply costs for nearly an hour. He lowered the price several times finally stating that the best that he could do was $8,250.00.  This was 40% over the original estimate. Our moving costs went from the estimated $5,900.00 to $8,250.00.  And they didn't take all of our house hold items.  Based on what you've written to this point, you likely had maybe more than 12,000 lbs of HHG to move, which is more than what a 26 foot truck would have been able to carry and hold.  A legit mover would have likely charged you about $9K or more for such a move.  Once you count the additional trailer....you probably would have paid less with a legit mover.

 

In addition to paying more for the move than we should have...  No you paid more than what the estimate provided, but your estimate wasn't binding against you or anyone.  The only way it would have been binding on the mover, is if the mover saw everything needing to be moved BEFORE the move was started.  Even then, you may have had to pay more, but not more than 10% of the binding estimate.  Since your mover never saw the items to be moved prior to the move, the $5900 estimate was meaningless.

 

Some of the other lies and falsehoods that we were misled about included the following.

All workers are W2 based employees - Not true - Each and every one of the workers were contract workers.  All movers who perform moves, legitimate or scam, use contract workers.  The company who employes the contract workers then have to pay all of the insurance and WC on the contract employees.  The only W2 workers for a moving company are the office personnel and possibly warehouse personnel.

 

Professionally trained, uniformed, and courteous movers - Not True - No uniforms, not courteous and I would question that they were trained.  Depends.  Most will have a uniform shirt at least, but these guys may not have.  They don't walk around in Dickeys....

 

All trucks are owned and operated by the company - Not True - The pick up was an Enterprise Rental truck. The delivery truck was a rental as well as the delivery foreman required us to pay an additional fee directly to him to cover the truck rental.  That's the only part you should not have paid for....if the mover has to use a rental (and with smaller movers - this does happen), they have to absorb the cost.

 

Cross Country will professionally pack all household goods with free moving quilts - Misleading - They charged for the tape to fasten the quilts to the furniture at the rate of $8.00 per roll.  That's not misleading.  You received use of the quilts for free.  Other moving supplies, including boxes and tape, are not included.

 

We feel that we were misled with false and inaccurate statements with the sole intention of increasing the money to be paid for the move. The pickup crew was careless with our belongings and the packing. The move was very stressful and much more costly than it should have.

We have requested a refund from Cross Country Moving and Stroage but they have not replied.  The items you listed as false and misleading have no real effect on the pricing of the move.  The real problem you have is that your signature is probably on the new contract indicating the price of the move should be $8,250.  Further, there would be no way for the lower quote to be binding on anyone, so the $5,900 estimate is meaningless.  The only way the entire process would have been illegal is if the mover loaded all of your goods, drove away, and THEN told you the cost was $11,000, and then negotiated down to $8,250.  If they told you the new price before they left and you signed the contract with the new price, then what they did was legal.

 

Now, the fee for the $300 for the rental truck....you should get a refund for - that isn't in your contract (usually) and needs to be refunded.

 

You will also need to file a claim for the damaged items, however the damage is limited to what's in your contract - probably valuation at $0.60 per pound.  If you packed the boxes yourself, the damage int he boxes would not be subject to or covered by valuation.  The rest looks like it would be, but based on what you're talking about...I suspect a few hundred is all the claim is worth...  You won't be able to sue the mover for the difference in pricing, or for more on the claim because Federal law limits a consumer to collect only what is allowed in the contract.  No fraud.  No misrepresentation,  No excessive damage.  None of it.

 

Moving is not an inexpensive venture.  There is no standardization because no 2 moves are alike.  There is no automation either - it is a highly intensive laborious process.  Going with a mover local to you is often more expensive in the short term than going to the internet and finding a mover.  In the long run, the internet mover will cost you far more in damaged product, stress, and other intangible costs.  Best of luck to you...

 

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