CROW & HJS Design(Ceramic Restorations of Westchester Inc.) Hans J. Schindhelm - Master Restorer Sent my rare MI Hummel TMK 1 Holy Angel water Font 11/8/2010 estimated repair 3 months. Now 2012 and Hans will not return phone or e-mails from me. On 9/4/2011 he promised I would get it Sleepy Hollow, New York

Hi Robert,

I am happy that you and your friends received your items back okay, but I did not.  If his computer systems were down how did he e-mail me and promise I would have it before Christmas?  After a long length of time we reported him to the BBB and they said he was sending it out a certain date but it never came.  We then contacted the New York State Attorney General in an attempt to get my font back.  I am very understanding even if he said the repair would take about 3 months, I was willing to wait longer, but he should have told me he was having trouble getting the glaze to stick to the font.  Instead of contacting me he responded to the BBB and they informed me of the problem.  He should have contacted me and established a line of communication about my order and the problems instead of not contacting me with a resolution.  There are other restorers, but I have a trust issue after this.  My husband and I are trying to forget this whole bad experience.  I believe a business should be honest and let the customer know what's going on.

i have had many items repaired by hans and have been pleased every time.  it does take a long time because he is the only person running the business and repairs take time. not to many people in the united states that can do this craft. my pieces all look like new and i have many friends that have used him and totally thrilled with results.

Mr. Schindhelm seems to have a pat answer for everyone! That does not answer why my Angel font has the Germany taken off the back, brown patches of color in one angels blonde hair, and bad glazing. My once beautiful font does not look like the one I sent him! I kept pictures before I sent my font to him and anyone can see he did a bad job.

The item in question was finally repaired and returned to it's owner...

as previously explained to our client the company was a victim of flooding which destroyed equipment including computers and phone systems and damaged the studio... luckily none of the orders were affected...

this unfortunate event disturbed the company's work schedule delaying all orders in the system... we are up and running again and are working to catch up with the current backlog... since the computers were lost we are working now to re-enter them into the new computers based on the paperwork backups we have for each order...

I sincerely hope that this clears up any confusion that may excist with our clientele... thank you for your patience and understanding!


Sincerely,

Hans H. Schindhelm

Master Restorer

I did finally receive my Angel Font but he ruined it. The name Germany is missing off the back and the glazing is awful. The value of $500.00 plus I think don't fit the Angel Font anymore! Master Restorer I don't think so!