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Report: #1291258

Complaint Review: CrowdStar Inc. - Internet

  • Submitted:
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  • Reported By: Nellie — Saint Robert Missouri USA
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  • CrowdStar Inc. Internet USA

CrowdStar Inc. Covet Fashion CrowdStar Inc. AKA Covet Fashion are thieves!!!! Internet

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CrowdStar Inc. is refusing to refund stolen cash or add it back to my account. 
I purchased $34.00 worth of diamonds within 5 days; $7.99 on February 15th, $1.99 on February 15th, $1.99 on February 18th, $1.99 on February 19th and $19.99 on February 20th. 

After making the first purchase on February 15th ($9.99), I converted the purchased diamonds into cash. For a challenge, I bought a dress that was $600. The game froze and up and then glitched after I purchased the dress. When I restarted it, it had taken exactly $1,000 from me. I was a little annoyed, but I didn't make a fuss of it being it was only $400. 

After making my last purchase on February 20th ($19.99), I bought a pair of shoes for $175 during a challenge. The game froze and glitched again. When I restarted it this time, my balance was more than $3,000 less than what I had before I bought the shoes. I was obviously past annoyed this time since $3,000 cash was equivalent to 3,000 diamonds. I bought 6,000 diamonds for $19.99. By taking 3,000 GAME dollars, that was a waste of nearly 10 REAL dollars.

I kept restarting the game in hopes it would give it back since it HAS done this before but has given it back every time outside of these two times. After about an hour or so of trying to restart the game, I contacted customer service.

After a few days, they finally returned my email and asked for my username. I gave them my username; NellieBellie1738. They later sent me an email stating everything was accounted for. Well, I don't know about you, but I think even a first grader can tell you a pair of $175 shoes doesn't equal $3,000. So, while they were thinking I wasn't intelligent enough to do basic addition and subtraction, I started reading their reviews on GooglePlay and various sites. By doing so, I found this is a typical problem within the game. However, I guess I was lucky enough to get a response seeing how 99% of the customers said they never got any responses back after multiple weeks and multiple attempts. 

After I replied explaining yet AGAIN what had happened, I got an email back the next morning stating I had previously sent the complaint while my name was "isuckatthisshit." Well, therein lies the problem. You're obviously not looking at my account. My account name has been NellieBellie1738 since the first week I downloaded the game. 

I asked them to direct me somebody who can actually help me. They refused to even acknowledge my request. 

Let me also add, I do not appreciate a company who tries to belittle their customers. I am not a 13-year-old girl playing this game. I am and adult. I have spent years in school to earn my degrees to further my education. I am not ignorant nor will I be spoken to like I am. 

I would highly suggest, anybody and everybody reading this, find another game. Please, spend your hard-earned money elsewhere. You are buying DIAMONDS! They are not a retail company. They will not be out of any money if they RETURN cash or diamonds that was STOLEN from you.

After further research and investigation of this game and their practices, I just want my money back. $10.00 would be the amount of cash the game took from me. I knowingly used the remainder of the diamonds and cash purchased, so I just want my $10.00 (3,000 worth of diamonds taken) back.

I was originally interested in continuing to play this game. However, after their condescending attitude, I do not want anything to do with this business and their poor customer service skills.

This report was posted on Ripoff Report on 03/02/2016 01:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/crowdstar-inc/internet/crowdstar-inc-covet-fashion-crowdstar-inc-aka-covet-fashion-are-thieves-internet-1291258. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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