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Report: #1254306

Complaint Review: Crowne Plaza Hotel Midtown Atlanta - Atlanta Georgia

  • Submitted:
  • Updated:
  • Reported By: Camilla — Atlatnta Georgia USA
  • Author Confirmed What's this?
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  • Crowne Plaza Hotel Midtown Atlanta 590 West Peachtree Street NW Atlanta, Georgia USA

Crowne Plaza Hotel Midtown Atlanta part of the IHG group. Stolen money from my room, the hotel claims no liability Atlanta Georgia

*UPDATE Employee ..inside information: Crowne Plaza Atlanta Midtown

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I was moving to Atlanta from Switzerland alone, so I didn't have an american bank account and I carried some money cash.

When I checked in at the hotel after a long travel, they forced me to sign a paper saying that the hotel was a non smoking one and that I was responsible for the thing in my room. I had to sign it otherwise I couldn't get the room.

When I got in my room I saw that there was no safe in the room, so I hidden my money in a closed suitcase, under all my clothes in my luggage. 

The next morning I went to deposit some of the money at the bank and left 2'500$ in my room, always hidden in my luggage.

I didn't checked for it until two days later, when I've found out that it was stolen. I reported to the reception and they made some investigation. It came out that nobody entered my room except for me and two maids.

They told me that they would have filed a claim to the insurance. After more than 20 days and a few calls later to reach out the hotel manager, the hotel wrote me an email saying that I couldn't get refunded from the insurance, because they had a common safe and that I should have asked for it.

I've contacted the manager of the IHG group and they told me that they would have done something for me.

Today I got a call from their insurance and they told me that:

- as I've signed their statement (I had to, otherwise I could get the room and after more than 10hrs flight I was tired out and I just wanted to get my room), I was responsible for the things in my room;

- nobody could testify that I actually had that money in my room and that it was effectively stolen. (I was travelling alone and I didn't know anybody as I first got here.)

The fact is that the money wasn't easily accessible and that for sure it has been one of the two hotel's employee that took it. I will just drop the fact that they have been searching in my luggage, but what I cannot accept is that they are saying that it's all my fault!! Moreover, I really care about that money because it worths one month work to me.

I just want to know if there's something that I can do to have it back. 

This report was posted on Ripoff Report on 09/11/2015 11:29 AM and is a permanent record located here: https://www.ripoffreport.com/reports/crowne-plaza-hotel-midtown-atlanta/atlanta-georgia-30308/crowne-plaza-hotel-midtown-atlanta-part-of-the-ihg-group-stolen-money-from-my-room-the-1254306. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee ..inside information

Crowne Plaza Atlanta Midtown

AUTHOR: Brian C. - Crowne Plaza Atlanta Midtown - (USA)

POSTED: Friday, October 16, 2015

The Crowne Plaza Atlanta Midtown strives to provide an excellent experience for each and every guest we have. We do, as you have mentioned, provide common safes upon request. Our security team did a thorough investigation and informed you of the findings. As we mentioned, only two housekeeping employees  entered the room other than yourself during your stay. We followed our standard procedures and sent it through the insurance claim, which subsequently was denied. We certainly took every avenue we could to provide assistance with you in finding the $2,500 that you are missing. 

 

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