Cruise America Carson Cruise America Harassing Customer Service by Manager Farhad Tabib Carson, California

Update:

Cruise America Corporate emailed me, apologizing:

"The behavior of the Carson staff I am troubled by. The apathy and attitude they exhibited towards the return cleaning fee is frankly inexcusable. I can only apologize for all of this again, and hope that this did not completely inhibit you from enjoying the rest of your holiday. We will investigate this internally so that hopefully we can prevent situations such as this from occurring in the future."

It sounds like it is a local problem that Cruise America will be taking action on.

They also offered me the $50 refund for the extra cleaning fee I was charged.

I am satisfied with the resolution and only hope that they do in fact follow up to prevent this from happening again.

The latest reply is absolutely deceptive and shows how immature the manager of this Cruise America location is.  He has filed a rebuttal pretending to be a customer.  There was no other customer returning an RV who was within earshot at the time of our return.  So we can add fabricating stories to the list of reasons why to avoid Cruise America Carson.

Aside from being a hot-head, the employee of Cruise America has not yet learned proper spelling, grammar, or punctuation.

The details of his rebuttal is also false.  I did use one profanity during the conversation, which was to say there is no ****ing way this will take two hours to clean.  I wasn't "cussing up a storm".  I don't know if the manager here thinks he is some hot shot who can try to impress ownership by generating some sort of extra profit center at the expense of customers, or if he is simply an emotionally challenged individual.  Either way, his behavior is unacceptable and remains the worst experience I've ever had dealing with a company. 

My friend and I happened to be returning our coach that day and was there. The kid returned the coach filthy and was cusing up a storm to the kid who checked them in. Demanding to speak with the manager. The manager was polite at first but after several attempts to keep this kid from using foul language he finished his discussion and left. The kid just stood around venting.  After the rentors left I looked inside to see what was all the racket about.

To make this motorhome usuable again for any other customer they were going to have to power vac every inch of the inside. Steam mop the  floors and clean the uphlostry. After reading his statement above it looks like they brought back more sand than they left.  If it wasn't so bad, as he claims, why didnt they just take the time and clean it. It wasn't. I feel sorry for the cleaners at Cruise America. He should feel lucky he got charged so little.

My friends and I have rented from there for years. They have nice , clean , reliable motorhomes. We have been always happy and had nothing but profession service.