Complaint Review: cruise web inc Landover Md 20785 - Landover Md 20785 Maryland
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- Author Not Confirmed
- cruise web inc Landover Md 20785 8100 Corporate Drive Suite 300 Landover Md 20785 Landover Md 20785, Maryland United States of America
- Phone: 1-800 377 9383
- Web: www.cruiseweb.com
- Category: Cruises
cruise web inc, agent Brandon Biss Did not live up to contract as agreed apon. Landover Maryland
*UPDATE Employee: 100% correct!
*REBUTTAL Individual responds: Cruise Lines Control Dining Times
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When i got back i sent agent all information showing where he agreed to early seating and where I was asigned to late meal . He would not agree to refund any money or even me apology.
When someone agrees to a contract , takes my money and does not fullfill it , I believe this is a fraud.
Shelby T
Little River S. C. 29566
843-xxx-xxxx
(((REDACTED))) @aol.com
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This report was posted on Ripoff Report on 05/18/2011 12:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cruise-web-inc-landover-md-20785/landover-md-20785-maryland-20785/cruise-web-inc-agent-brandon-biss-did-not-live-up-to-contract-as-agreed-apon-landover-m-730678. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
100% correct!
AUTHOR: TCW Watch - (United States of America)
SUBMITTED: Tuesday, September 11, 2012
This come as no surprise at all. If you search records they have been charged with fraud in DC twice and settled both times. Also they are only concerned about the bottom dollar, all sales reps are commission based. Brandon is "one of the good ones" but also makes about 40% of hs $150k a year + commission on upsells and price drops, promised, but rarely given to the consumer.
#1 REBUTTAL Individual responds
Cruise Lines Control Dining Times
AUTHOR: Brandon - (United States of America)
SUBMITTED: Wednesday, May 18, 2011
Shelby...as we discussed 2 years ago, I am sorry that you were disappointed by the late dining time. As we discussed at that time, Celebrity cruises (and all others) do NOT guarantee dining times. They take requests for dining, but sometimes they cannot grant all requests.
I made the booking with main (early) dining requested. Celebrity's dining coordinator could not accommodate the request. As your agent, I contacted Celebrity's Customer Relations Dept and elevated this request to the highest chain of the command. I even contacted my personal rep at Celebrity to resolve the issue. However, Celebrity was not able to grant the request. I do not know the reasons, however I fought hard for you as my client.
While I understand your disappointment, your issue is with Celebrity cruises, not the Cruise Web. The Cruise Web makes requests on behalf of our clients, however we do not assign or control dining arrangements for every ship at sea. Your grievance is not directed at the appropriate party.
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