Report: #600623

Complaint Review: Cryptic Studios - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Thu, May 06, 2010
Updated: Thu, May 06, 2010
Reported By: Anonymous — North Carolina United States of America

Author Not Confirmed

Why?

Cryptic Studios Internet United States of America

Phone: 4084041714
Web: Crypticstudios.com
Category: Software

Cryptic Studios Champions Online Fraudulent Billing! No Account with Service, yet Billed! Internet

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I have never bought Champions Online, or ever setup a subscription with Cryptic for any of their Online games. I tried to get into the Closed Beta program for Champions Online, but was never accepted.

I was charged two subscription fees within the last month for this game, even though I never setup a subscription with them in the first place!

I have read on their forums for both Star Trek Online, as well as Champions Online that this has happened to other players as well.

I was going to post about my problem there because their support line at 408-404-1714 told me they no longer have phone support. In fact, they had a different number listed which referred me to the above number. So when I called their 'new' support number as listed above I was upset because they told me they don't have phone support. I was then going to try to submit a ticket via Atari like the support line told me to.

Only problem is - I DONT HAVE AN ACCOUNT.

How they got my billing information is beyond me. The only thing I have ever bought from Cryptic was a pre-order key for Star Trek Online - an entirely different product and game altogether. I never setup a subscription because I decided I didn't like it. This was back at the launch of Star Trek Online, and I have not been billed since the launch as I had no subscription.

Why would a company wait almost 1/2 a year to start charging a subscription if there actually was one?! Truth be told, I NEVER HAD ONE with them for EITHER GAME to begin with so being charged for Champions Online makes even less sense than if I were charged for Star Trek Online, which I wasn't.

As I have seen in their own online community - I am not alone in this. What seems to be hundreds of players have been charged after their accounts were closed. But what about those of us that NEVER HAD A SUBSCRIPTION TO BEGIN WITH?!

I have only seen one or two posts that seem like the same situation as me, and that's on the Star Trek page - not even the one I was erroneously billed for. Also, I noticed that since I checked my account - I have also now lost access to that forum as well, so I can't even post about it in the STO forum either...

I don't even want to use a forum to get account support in the first place, but since they dropped all phone support - and I can't submit a proper ticket through Atari like suggested, I thought my only hope would be their forums - but with no active account they can't be used either!

STAY THE HECK AWAY FROM CRYPTIC IF YOU PLAY ONLINE GAMES!

I may have a serious Identity Theft problem on my hands because of this - and from the looks of it I am not alone!

This report was posted on Ripoff Report on 05/06/2010 01:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cryptic-studios/internet/cryptic-studios-champions-online-fraudulent-billing-no-account-with-service-yet-billed-600623. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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