Crystal Clear Window Works Failed to honor warranty agreement - Made windows worse Nashville Tennessee

I contracted Crystal Clear Window Works to treat six windows in my house that were showing moisture between the panes. They treated the windows and said it would be 12 weeks before the treatment dried out. After 16 weeks it was still damp. They treated again. After 16 weeks it was still damp. The franchise I was working with went out-of-business.

I called the home office in Nashville. Took them many months to respond and finally arrange with another franchise for a third treatment. After six months, the windows are still damp and the glass is stained, and the metal parts are corroding very quickly.

Repeated e-mails and calls to the home office got no response, except a promise that my claim had been sent to accounting for payment. No Payment has been received. Calls go to voice mail. No calls are returned.

I filed a complaint with BBB. The TN office told them that Customer Service was out of the Ottawa office. BBB transfered my complaint to Canada. They have been unable to get any response from Crystal Clear.

Be forwarned!!!!

Max
Phoenixville, Pennsylvania
U.S.A.