CSA US Corp, Insta spa by AirCloud BAD motor parts, Nonresponsive to emails, lack of any customer service, City Of Industry California

We purchased our Insta spa in February of 2008, Target $1299. First the thermostat went out after 4 months. Then the heating vessel cracked about 4 months later.
Frustration began with trying to find any contact information for CSA.

Finally found a manual with contact info. On the front of the manual was this quote==
"Contact Us---Here at CSA (US)CORP., we are commited to serving you. For customer service, please contact: Telephone Toll-Free: 1-866-916-8188 (Eastern Time) Office Hours: Monday to Friday 9am-5pm"

Canada and US Phone & fax #'s did not work. Kept looking and finally from their website we found some other contact info. ==www.csauscorp.com 626-855-2706
After having a local spa specialist come out and tell us their was nothing he could do for us in December, We began a LONG series of CSA emails and phone calls(with only a message machine. At all hours of the day/week) January 2009.

When CSA finally did return email, they suggested we go to their website and use paypal. In other words, they did not read our email in its entirety. After a dozen repeated emails with pictures, CSA said they could not understand what part would be needed until pictures were sent. HELLO !! Another dozen emails sent and CSA still said no pictures were received. Could we send them in pdf ?

Multiple weeks have gone by now; when this email was received from CSA==
We do not keep parts in LA other than standard replacement parts.If you open the Spa and need specific parts we need to go back to the factory and advise them exactly what part is required. Unfortunately, we are working on a schematic diagram but it is not finished. Our factory will need to send you the exact part otherwise it wil not help you. I explained what you needed but they still cannot confirm the exact part. Pl resend pdf file so I can resolve your problem.

OMG!! The motor unit only has 2 big parts to it. One is the pump and the other is the heating vessel. All the other parts are wires and pipes. There is only one part that has ridges like a radiator in a car. SO what is CSA's problem ????

Many weeks go by and CSA still has not responded to 1/2 dozen emails demanding response and action(now May). Finally CSA sent email now telling us we do not have an AIrcloud Insta spa, replied saying HELLO!! Look at the pictures that were sent to CSA over 2 dozen times. The Branding is all over the motor unit! Now it is June....Who knows where they are? Where this factory is? Where their supervisor who was at the factory speaking with the assembly people?

We were Totally ripped off!! All their emails were signed "best regrds Customer Service" NO, there is NO customer service!! No way to phone a real person. NO fax. Grammar, punctuation & capitalization was lacking in all the emails.

DO NOT ever buy anything from this so called company, EVER!!

We do not know what to do after losing $1300!!
We agree with Karen in Dayton, Ohio Report: #451380
Our last email to CSA said we were going to file a complaint, but we have not as yet. It is worth the headache and stress? My husband ended up with ulcers over this egregious ordeal!!

Rob
Tacoma, Washington USA

X treamly disgrunted
Portland, Oregon
U.S.A.