Report: #291277

Complaint Review: CSE , Supportkids - Austin Texas

  • Submitted:
  • Updated:
  • Reported By: Somewhere New York
  • CSE , Supportkids 4120 Freidrich Lane Austin, Texas U.S.A.

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Imagine my husband's shock when he answered the phone one afternoon last August to hear a man with a foreign accent suddenly calling him a deadbeat Dad, and that he owed over $100,000 in back child support and that he WILL pay! He had no idea what this man was talking about. His youngest child is 35 years old and this was the first time someone has ever accused him of such a travisty.

This man finally identified himself as Genero Pineda from CSE, not mentioning his location. During the next harassing phone call, my husband discovered that this CSE was located in Austin, TX! We live in NY and the children in question live in NC, and so does his ex-wife!

You see, his ex contacted this outfit and told them that my husband has never paid any child support for their 4 children, when indeed he did! When he and his ex separated in 1974 he was in the Army. Support payments came right out of his check and were sent directly to her. She remarried shortly afterwards and the "new" husband adopted the children. My husband's child support obligation ended with the adoption of the children.

Well, the ex conveniently left out ALL of those very important details. Mr. Pineda knew nothing of this. Hmmmm, I wonder why? Could this women be looking to scam money out of us since she is broke and has lost her job due to stealing from them? And since CSE would stand to gain alot of money with this claim, they are holding on for dear life in hopes that my husband can not prove that the kids were adopted.

He was threatened with wage garnishments, property liens, the whole nine yards. This Mr. Pineda did not want to hear the truth. And he continued to call and harass my husband. Incidentally, causing my husband to develope heart problems and is now on heart medication for the rest of his life. The stress that he was under was unbelievable.

Then we got the letter giving us 30 days to respond if we did not agree with the amount owed. Oh, you can believe that my husband sent off the letter. He sent a copy via fax AND the US Postal Service. All was quiet after that, until last week.

He recieved a letter stating that since he did not reply within the 30 days they were going forward with the property lien. How convenient that BOTH forms of communication failed, even with a return receipt on the fax! Well, since my husband mailed the first letter back in August, he has obtained copies of the adoption papers for all 4 children. Those along with another letter disputing his ex-wife's claim were faxed again to Mr. Pineda. And a certified copy is being sent to the president of the company.

We can not believe that this company and it's employees would harass a total stranger to no end just on the information that some woman gives them over the phone! And considering that the oldest child is now 35 years old! They see dollar signs, that's why! They are hoping, as so is she, that he will not be able to proove that the children were ever adopted.

Here a woman is accusing my husband of something, and it is HIS responsibility to come up with the proof, her word seems to be golden here. Isn't this harrassment?!
If anyone has been put through a similar nightmare with CSE in Austin, TX I would love to hear your story.

Scam victims
Somewhere, New York

This report was posted on Ripoff Report on 12/13/2007 11:37 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cse-supportkids/austin-texas-78760-7188/cse-supportkids-child-support-scam-austin-texas-291277. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

CSE-Supportkids in Austin, Texas- beware of their tricks

AUTHOR: Scam Victims - (U.S.A.)

POSTED: Saturday, January 05, 2008
My advice to anyone dealing with this outfit is to send their "30 day" letter via the USPO, with a return receipt requested. That way they can not tell you that they never got the letter, as they did my husband. When we sent the second letter with a return receipt request, it took almost two weeks to get them to sign for the letter! But I now have proof from the USPO that CSE did indeed recieve the letter. Also, if you have a lawyer, tell CSE that all future correspondence is to be made through your lawyer. When my husband told this G. Pineda that he was going to contact a lawyer over this false accusation he told him that it would do my husband no good to get a lawyer. It would only cost him more money and that a lawyer would not help him in this case. Please!

And remember, Supportkids is only in this business for themselves, not for the custodial parent or the children. They charge dearly for their services and take money away from these people. They are underhanded and rely heavily on scare tactics. If my husband actually did owe this money they may have been able to scare him into paying it, for which in turn they would recieve a nice check themselves.
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#1 Consumer Suggestion

SupportKids (CSE) Need 2 Know info for those being harassed!!! Please Read This...

AUTHOR: Hoytisme - (U.S.A.)

POSTED: Thursday, December 27, 2007
Yes, I am a Non-Custodial parent who legally owes an obscene amount of child support. My personal case details are not up for discussion, but the company called SupportKids a.k.a. CSE Child Support Enforcement is a current event in my life. I will try to lay out this information without any "Gray Matter".

This company is a PRIVATE "Collections Agency" type of organization who attempts to collect unpaid Child Support Nation-Wide and they are based out of Austin, Texas. They MIGHT employ some of the best and most effective people in their business for all I know. They do have access to certain information and databases that the State Child Support Agencies do and they do know how to use it.

Upon collections, they keep the first 35% and the remainder gets mailed DIRECTLY to the custodial parent. HERE IS A SERIOUS PROBLEM!!! NOT all States are a "Co-Op" State in this kind of involvement. This means that if you pay these people, they not only keep over one third of the money that is actually needed by the child and Custodial Parent, their "Direct Pay" methods ARE NOT RECOGNIZED by the State Agencies and Court Systems! This means someone could give them a $100,000 paid-in-full check and the State that issued the Court Order WILL NOT RECOGNIZE THE PAYMENT AT ALL! So, your "Legal" Court-Ordered debt remains the same, continues to collect interest, and any liens on your name (i.e. suspended driver's license) will not be released at all!

I am currently working on the "Written" letter they need to have in order to keep them from calling me. Any experienced people out there? The person that contacts me is rude, and has NO ABILITY to answer my questions to further my knowledge. I know more about State and Federal Laws than she does. Looking forward to my next abrasive conversation with my consistent aim for free education. As for me paying these people a dime....... Nah... I know how to pay through my set and structured Court Order. If anything, let these calls be a way to a self healing "Anger Management" session. Keep an eye on the deceiving letterhead they send your threats on. You will recognize this company at the very bottom in FINE print. I advise giving them as little information as possible, if any at all..
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