CTU online everyone that works here needs to take a math class colorado springs Internet

This online school are a bunch of non-counting crooks. I have attended this school for two years and within the two years their policys have changed at least four times. besides that i have always had a problems getting any of my transcrips. I have to send my transcrips to my job quarterly and ctu refuses to help me every time. Then on top of the run around trying to get my transcript they charge me every time i asked for it. I have paid for 5 transcripts and have only recieved 2. Now that i want to transfer to a different and better school for me, they will not release my transcript and now they claim i owe them $5000. I have checked with Navient ( the place that gives you the student loans ) and they told me and showed me how much they have paid out to CTU. CTU has been paid every dime according to their credit chart. They have been paid almost 9000 more and no one at CTU knows where the money is. I know it sounds crazy but they still claim i owe 5000. they locked me out of my login but calls me and tells me i have to go online to solve the problem. It is so much more i can type and so many more issues i have with them but not enough space here to tell it all. Bottom line is CTU has seriously screwed up my plan for my life as well as my financial aid. I need help asap.