Cub Cadet Unscroupulous Business Practices Cleveland Ohio

I spoke to Adams of Oakville CT on saterday. They tell me that the CC760ES does in fact take one of 2 different drive belts. Which belt it gets depends on the number sequence in the serial number. Those CC760ES made before a certain date have a certain serial number sequence, and get 1 belt. Those made after a certain date have a different number sequence within the serial number and get the other belt. Perhaps there are size differences in the drive pulleys on these. Adams tells me this is a common problem with Cub Cadet, they see it all the time. In fact last week they ran into the same type of problem with a Cub Cadet spindle for some other model. I question the legitimacy of someone claiming to run a small engine repair shop, claiming to be familiar with Cub Cadet, who doesn't know this. Someone posting above wanted proof of this. I think that person knows you cannot post scans of documents on this site. I will have the repair report Aug 30th when I get the mower back. Anyone doubting what I am saying is as free as anyone to google Adams of Oakville. Once on their site they will find Adam's phone number right at the top of the page. They will tell you.

My claim that this mower was sold to us with the wrong size drive belt, and the wrong size replacement drive belt sold to us again by Cub Cadet has been validated.

I want to take this opportunity to take back what I called unscroupulous business practices on the part of Cub Cadet. Once this problem reached the proper level of management, the problem was quickly resolved. I think the problem I was having getting anywhere with them, was in part due to a customer service person who may not have had the authority to solve it, and who might possibly been having a bad day. Thank you Bill J./Cub Cadet.

Next Week I will post the 2 different belt size part numbers, as soon as I get the new number.

John of Californ NJ has gone quiet.

Michael

I spoke to Adams of Oakville CT on saterday. They tell me that the CC760ES does in fact take one of 2 different drive belts. Which belt it gets depends on the number sequence in the serial number. Those CC760ES made before a certain date have a certain serial number sequence, and get 1 belt. Those made after a certain date have a different number sequence within the serial number and get the other belt. Perhaps there are size differences in the drive pulleys on these. Adams tells me this is a common problem with Cub Cadet, they see it all the time. In fact last week they ran into the same type of problem with a Cub Cadet spindle for some other model. I question the legitimacy of someone claiming to run a small engine repair shop, claiming to be familiar with Cub Cadet, who doesn't know this. Someone posting above wanted proof of this. I think that person knows you cannot post scans of documents on this site. I will have the repair report Aug 30th when I get the mower back. Anyone doubting what I am saying is as free as anyone to google Adams of Oakville. Once on their site they will find Adam's phone number right at the top of the page. They will tell you.

My claim that this mower was sold to us with the wrong size drive belt, and the wrong size replacement drive belt sold to us again by Cub Cadet has been validated.

I want to take this opportunity to take back what I called unscroupulous business practices on the part of Cub Cadet. Once this problem reached the proper level of management, the problem was quickly resolved. I think the problem I was having getting anywhere with them, was in part due to a customer service person who may not have had the authority to solve it, and who might possibly been having a bad day. Thank you Bill J./Cub Cadet.

Next Week I will post the 2 different belt size part numbers, as soon as I get the new number.

John of Californ NJ has gone quiet.

Michael

I spoke to Adams of Oakville CT on saterday. They tell me that the CC760ES does in fact take one of 2 different drive belts. Which belt it gets depends on the number sequence in the serial number. Those CC760ES made before a certain date have a certain serial number sequence, and get 1 belt. Those made after a certain date have a different number sequence within the serial number and get the other belt. Perhaps there are size differences in the drive pulleys on these. Adams tells me this is a common problem with Cub Cadet, they see it all the time. In fact last week they ran into the same type of problem with a Cub Cadet spindle for some other model. I question the legitimacy of someone claiming to run a small engine repair shop, claiming to be familiar with Cub Cadet, who doesn't know this. Someone posting above wanted proof of this. I think that person knows you cannot post scans of documents on this site. I will have the repair report Aug 30th when I get the mower back. Anyone doubting what I am saying is as free as anyone to google Adams of Oakville. Once on their site they will find Adam's phone number right at the top of the page. They will tell you.

My claim that this mower was sold to us with the wrong size drive belt, and the wrong size replacement drive belt sold to us again by Cub Cadet has been validated.

I want to take this opportunity to take back what I called unscroupulous business practices on the part of Cub Cadet. Once this problem reached the proper level of management, the problem was quickly resolved. I think the problem I was having getting anywhere with them, was in part due to a customer service person who may not have had the authority to solve it, and who might possibly been having a bad day. Thank you Bill J./Cub Cadet.

Next Week I will post the 2 different belt size part numbers, as soon as I get the new number.

John of Californ NJ has gone quiet.

Michael

I spoke to Adams of Oakville CT on saterday. They tell me that the CC760ES does in fact take one of 2 different drive belts. Which belt it gets depends on the number sequence in the serial number. Those CC760ES made before a certain date have a certain serial number sequence, and get 1 belt. Those made after a certain date have a different number sequence within the serial number and get the other belt. Perhaps there are size differences in the drive pulleys on these. Adams tells me this is a common problem with Cub Cadet, they see it all the time. In fact last week they ran into the same type of problem with a Cub Cadet spindle for some other model. I question the legitimacy of someone claiming to run a small engine repair shop, claiming to be familiar with Cub Cadet, who doesn't know this. Someone posting above wanted proof of this. I think that person knows you cannot post scans of documents on this site. I will have the repair report Aug 30th when I get the mower back. Anyone doubting what I am saying is as free as anyone to google Adams of Oakville. Once on their site they will find Adam's phone number right at the top of the page. They will tell you.

My claim that this mower was sold to us with the wrong size drive belt, and the wrong size replacement drive belt sold to us again by Cub Cadet has been validated.

I want to take this opportunity to take back what I called unscroupulous business practices on the part of Cub Cadet. Once this problem reached the proper level of management, the problem was quickly resolved. I think the problem I was having getting anywhere with them, was in part due to a customer service person who may not have had the authority to solve it, and who might possibly been having a bad day. Thank you Bill J./Cub Cadet.

Next Week I will post the 2 different belt size part numbers, as soon as I get the new number.

John of Californ NJ has gone quiet.

Michael

Thanks Charles. John is hardly a bully. He just likes to argue. He claims he runs his own business, so I suspect that he has had some really rotten experiences. This forum is his way of venting his own personal frustrations. He's not really arguing with me, perhaps on a subconscious level, he is trying to fix past failures. John needs to know that he's right all the time. I question why. Why else would he even care? Why else would he even waste his time involving himself in things that don't concern him?
John is amusing, and provides the devil's advocate needed to further clarify the situation. He doesn't bother me in the least.
My issue has been resolved, he has allowed me to make myself clear, and now I have no further use for him.

Michael

Of course there is only 1 DRIVE belt John. Why would they make 2 different size drive belts for the same machine?

John: "There is only one belt for this machine (754-04145 which subs up to a 954-04145). How can they install and 'wrong' belt and then sell you the exact same 'wrong' belt? You can't even screw up the model number and get the exact same belt."

I am not going to guess at what may or may not have gone on at the factory. But as I already told you, the repair shop has told us this mower had the wrong size belt on it. It seemed unlikely to me, but its not an impossibility. Perhaps the numbers were mixed up in Cub's data base. There is no way to know.

I am extremely busy, I did not play around with this mower for "half the season." It was purchased in late June. We had to wait for several weeks for the replacement belt to come in from Cub Cadet. I in fact had higher priorities to deal with, during all this. Then we had to wait for Adams to pick it up. Adams has had this mower now for almost a month, its peak season, and they have a backlog. Something I was trying to avoid. I also have an 8 year old lawn tractor that has been down all season. The parts supplier has sent the wrong replacement parts 3 times. The number on the label stuck to the parts didn't even match their packing slip. Not to mention the obvious size differences. They acknowledge their mistakes, and I now have most of the correct parts. There was no battle with them. Dispite their mistakes, they provided good customer service. The tractor is now running again. Did I mention we are in the middle of building a house also? I have a lot to deal with all at once. So, sorry if I didn't get to things fast enough for YOU.


As far as waiting 3 days to send Cub Cadet a link to my Ripoff Report, I wrote the report on a Friday, it gets posted after midnight. I was gone all weekend, and Monday morning, I sent them the link. Is that ok with you?

Here is the bottom line: Its not unreasonable to expect something you buy to work. When something is inoperable right from the store, its the manufacturers responsibility to restore the product to working condition, or the store's responsibility to refund your money. If you buy a defective TV from Walmart, and it doesn't work from day 1, is it fair to you, to have to incur additional costs just to have the same working tv that other customers bought without issue? This "you get what you get" attitude you have John, is why sites like Ripoff Report get started in the first place.

And John, I was never screaming about warrenties. I never considered this a warrenty issue. I am not an attorney, but I don't think its legal to sell products that don't function as stated.

This issue has been resolved, again, provided Cub Cadet sends the reimbursement check as promised.

You John, are the only one still arguing. You are not going to change a thing.

There is nothing more to say.

Michael

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To micheal just ignore john I had to finally ignore him. I see he has gotten you into an arguement soon he Is going to accuse you of all kinds of things If you don't agree with him or let him bully you.

He will start name calling you, the best thing to do micheal Is ignore him. I see he has bate you into an arguement. I finally had to ignore him. Don't become his next victim.

is 3 years/120 hours, 2 years on the engine through the engine manufacturer, 30 days on 'normal wear' parts, and 90 days/pro-rated the rest of the year on the battery.

Whoever told you 1 year is incorrect if this is just used to cut your own lawn.

You didn't get an owner's manual? They are packed with the mower in the box. I purchased a CC 550sSP from Home depot in April.

Did you purchase an opened box or display mower?

Also, your mower has a 3 year limited warranty (not 1 year) and home depot allows for a REPLACEMENT within 90 days of purchase. I know this because the receipt for my cub cadet mower from HD clearly states this at the bottom of the receipt.

So, I have to wonder why you played around with this issue for "half the season" instead of returning the unit to HD for a REPLACEMENT mower or a complete refund?

FYI, the mower I purchased started to stall out after 4 weeks. I took it back to home depot and was given a replacement mower (complete in box.) The replacement mower works great. The HD employee told me that Cub Cadet had contacted them because there was a 'carburator issue" (I suspect vapor lock) with the batch of mowers they had received and CC replaced their remaining stock for free and replaced any purchased mowers (such as mine) "no questions asked."

This action by cub cadet seems good to me. Hardly a company that practices "unscrupulous" business practices.

I don't see what the PTO belt has to do with the drive belt now.
You came to this site to bash a company needlessly just because you weren't getting what you wanted with disregard to actual stated policy.
I just gave you the warranty requirements and correct part number for the ONLY drive belt available for this machine.
Now your story is you never got a manual. Possible and if what they told you at the store is true, they lied to you. The machines do come with a manual. You would also have seen the part number referenced in the manual but can still look it up online at the Cub website.
I exposed a fraud in a Geico report. What does that have to do with anything?

'Provided we do get the reimbursement check as promised, I will say in the end, Cub Cadet provided a satisfactory solution to the problem.'

Why are you extorting money for a favorable response to your already slanderous report? Why did you wait 3 days to send the report and not send ti the first day you posted it for them to respond?

John, when I say the CC760ES has both a drive belt AND a deck belt I know what I am talking about. Actually it has 3 belts total. Not 1. I am glad to see your customers are happy running the CC760ES with just 1 belt on it...LOL!! Perhaps Cub Cadet was as confused as you are. Are you starting to see where a problem might occur?

John:"Post proof. You can't. There is only one belt due to the fact that there is only one model of this machine. Again, the dummies 101 bail out as you were corrected."

John, like I said, give it up. I can't believe you are calling me a dummy. LOL!!!

Heres your proof. This is the 2007 model. Mine is an 08. Its the same design.

Well diagrams apparently don't post here.

So heres the link:
http://www.partstree.com/parts/?lc=cub_cadet&mn=CC760ES+12AE764N+%28HM+2007%29&dn=769030490008

Any other comments??
I think the whole world is laughing at you John...

John, you are way out in left field here. The Cub Cadet model CC760ES has in FACT TWO belts. It has a drive belt, and it has a deck belt. You don't know what you are talking about. You work in the repair industry?? This explains a lot.
You also make assumptions that I recieved an operators manual at the time of purchase. I did not. I was told that there was not one available. I had to get one online.

This mower did in fact have the wrong belt installed on it from the factory. That is the final word from Adams of Oakville. AND it matched my assessment in the very beginning that this mower had the wrong belt installed on it. Cub Cadet further compounded the problem by selling us the exact same WRONG replacement belt. It had the SAME MTD part number John. I even measured it. Same length when stretched.

I may not be in the lawn mower repair business, John, but I do know a thing or two. Rebuilding performance car engines is no mystery to me. Lawn mowers are a joke. I think I can manage to change a belt...LOL.

And yes John, I could have chosen one of the other options as far as transporting this mower went, but like I said before, Cub Cadet TOLD me they would cover the cost. What would you think?

And yes I do think this problem went above and beyond normal warrenty situations. When you buy a car from the dealer and it doesn't run from day one, the word LEMON comes to mind. This is outside warrenty.

John, just give it up. Sometimes you are wrong. I've seen your posts defending Geico. Too much free time. Theres your proof. Hows it taste?



Today after sending Cub Cadet a link to my Ripoff Report, Cub Cadet has provided a satifactory solution to both Terry and myself. I am not telling anyone that Cub Cadet products are junk. I still think this mower will prove to be a fine mower once its straightened out. It has solid construction, a Brigg & Stratton engine, starts right up, and is suprisingly quiet. My only word of caution is with Cub Cadet customer service. We are in the middle of building a house right now. We have had several problems with suppliers sending the wrong stuff. I understand things happen. Most have been more than happy to make up for their mistake. I appreciate that. I just don't like it when I have to go to the verge of war with a company, before they will do the right thing. My thoughts are Cub Cadet products are much like most others. Mostly good, with an occasional problem unit. Again it was the way the problem was initially handled that bothered me. The insinuations that because they could find any record of my corrospondence, that I must be lying about it. I don't like being accused of lying. I have no use for lying or for liars.

Provided we do get the reimbursement check as promised, I will say in the end, Cub Cadet provided a satisfactory solution to the problem.

Response (Bill J.) Cub Cadet:08/18/2008 10:15 AM
Terry did in fact call me this morning and I was able to resolve her issue with the mower, and the pick and delivery charges.

Customer {Michael}08/18/2008 08:26 AM

Bill, as promised, below is the link to the Ripoff Report that has been filed against Cub Cadet.
Theresa will be contacting you today.

http://www.ripoffreport.com/reports/0/363/RipOff0363282.htm

Customer{Michael} 8/15/2008
Bill, thanks for responding.
My apologies for losing my temper the other day with Scott. He told me there were no records of my phone calls or email. I felt he was being
disingenuous.
I can have Theresa contact you, however, under the law, she is my commonlaw wife and has authorized me to help with this as she is busy at
work much of the time.

My problem is this Bill, This mower never worked from day 1. I took a look at it myself {visually only}and could see nothing wrong with it,
other than it looked like the belt was too large. I mentioned this in my very first email, dated July 23rd 2008. Anyway, prior to my initial
email and thinking that maybe the wrong belt was put on at the factory {however unlikely}, Theresa called Cub Cadet and gave the model number of the mower, and was directed as to which replacement belt she needed.
She paid for that belt. We got the exact same belt that was already on the mower. I installed the new belt, same problem. I called you guys
myself and was given an authorized Cub Cadet service center phone number to call. When I was told there was a $90.00 pick/delivery fee, I called Cub Cadet back about this, as I was trying to determine how I was going
to transport this mower. I was told that Cub Cadet would pay these costs. There was no misunderstanding.
Now I am told that Cub Cadet will not pay these pick up/delivery costs.

You see Bill, I could have rented a truck from Home Depot for $25.00 and delivered it myself, but based on what Cub Cadet told me, I went with
having Adams of Oakville pick it up.

Also, had Cub Cadet sold us the correct replacement belt in early July, the mower would never have wound up in the repair shop in the first place. I am certainly capable of installing a drive belt myself. This
would have cost Cub Cadet nothing, and we would have just eaten the cost of replacing a brand new factory installed belt, with another brand new belt. This is where our frustration lies.

Lastly, just to give you a heads up, I will be giving Cub Cadet a copy of the Ripoff Report I have just filed once it goes up in a few hours.
You will have a chance to respond if you wish. Your response will be seen by everyone. I want to be fair Bill, but this is not the end of
the line for this issue. I have a list I am going to go down.

Just because you didn't get something for nothing that you wanted does not make it a ripoff. Just because as consumer says it should be warranty does not automatically make it warranty.

'How much are industry groups paying you John, to waste ALL your free time on Ripoff Report, defending every sleazy practice committed?'

Please post proof of this fraudulent accusation. I have my own business. This is the dummies 101 bail out when someone has been schooled in where they are wrong.

'Really John, why don't you try dating instead?'

What has this got to do with stating facts to clear up a misconception? Why would I go dating when I am in a relationship? Again, dummies 101 on trying to insult when schooled.

John, I don't give a rat's a** what any d**n warrenty says.'

Of course you don't as it debunks your bullshit complaint.

'This situation goes above and beyond any normal warrenty situation.'

No, no it doesn't. I know this for a fact as I work in the power equipment repair industry and it is just a standard complaint by a consumer with no knowledge.

Heres why.
When I looked at this mower, it looked as if the drive belt was simply too large.'

But you are not an authorized repair shop.

'I could not believe that the factory would install the wrong belt. Not wanting to lose the mower to a repair shop for several weeks, we instead called Cub Cadet, gave the model number, and told them we wanted a replacement drive belt.'

There is only one belt for this machine (754-04145 which subs up to a 954-04145). How can they install and 'wrong' belt and then sell you the exact same 'wrong' belt? You can't even screw up the model number and get the exact same belt. It was your choice not to take it to a shop and as such, you are bound by those the consequences of that choice. By warranty requirements, the qualified shop must look at it and determine whether it is warranty or not and transportation costs are not covered as posted directly from the operator's manual. You are the one crying about warranty and what is and isn't covered so it IS about warranty.

'The replacement belt Cub Cadet sent had the exact same part number as the belt the mower had on it origionally.'

Of course it did. There is only one belt for this machine as I have posted above. It is the same belt as they didn't install the wrong one as you assert.

'I installed the new belt anyway. The mower ran, indicating that it worked. But again upon idle, the belt would slip off. Not every time, maybe once out of every 3 times I idled it. I called Cub Cadet about this, and they gave me a number of a repair shop. The woman I spoke with told me that Cub Cadet would cover the costs of pick up/delivery. Based on what Cub Cadet told me, we had Adams of Oakville pick up the mower.'

As I stated, it doesn't matter what anyone told you as you have found out.

'I could have rented a truck from Home Depot for $25.00 and delivered this mower myself.'

Yes you could have and no one stopped you. Had you read the manual you got with the machine as you are suppose to, you would have seen that they do not cover P/D. Hell, here youy are arguing and I even posted what is printed in the manual.

'Or, I could have simply taken this mower back to Home Depot where we bought it, as Home Depot already told us they would let us have the truck for free if we needed to return it to them, for either a refund, or to have them outsource it to their own repair center.'

Yep, you probably could have but chose not to.

'I had other options John. But based on what Cub Cadet told us, I had their authorized repair shop pick it up.'

You certainly did and failed to research any of it.

'** Read This**Adams of Oakville has told me that this mower had the wrong belt installed on it from the factory. That the belt was too large, and that is why it would slip off at idle.'

Post proof. You can't. There is only one belt due to the fact that there is only one model of this machine. Again, the dummies 101 bail out as you were corrected.

'Now had Cub Cadet bothered to sell us the correct replacement belt in the first place, we would have simply eaten the cost of the replacement belt, and it would have cost Cub Cadet nothing.'

They did. You are not qualified to make that assessment. There are a number of my customers that have this machine and the exact same belt and have no issues.

'In fact, Cub Cadet would have made even more money by selling us the replacement belt, even though it was their fault we needed to replace the factory installed belt.'

Just more baseless jibberish.

'I think this situation goes above and beyond any normal warrenty situation.'

No, not at all. Based on what? Just because YOU say it should. You aren't that special. Why should you get special treatment and no one else does? It cost money to do P/D.

'Paying for pickup/delivery is the least Cub Cadet could do, since I was deprived use of this much needed mower all season.'

And you think you are the only person and this is the only manufacturer that doesn't pay P/D? You are clueless as to how the industry works no matter how much you want to make it look like you do.

'They caused this problem, its up to them to make it right.'

They caused NO problem.

'Normal warrenty situations assume that a properly working product is delivered.'

No it dioesn't where do you get this jibberish? Just because as consumer says it should be warranty does not automatically make it warranty.

'Normal warrenty situations cover replacing parts that fail during the warrenty period.'

Better start reading that manual as you are wrong. Parts damaged by the consumer under the warranty period WILL NOT be covered. Just because as consumer says it should be warranty does not automatically make it warranty.

'This mower was delivered from the factory inoperable. Q.C.?'

In your opinion as a person not even remotely familiar with the industry.

'And John, changing belts is considered part of routine maintenance , as is adding oil when needed, and filling the tank with gas.'

You are correct and as such are not usually warrantied. However, since you are crying warranty, the machine must be seen by an authorized repair facility in order to actually warranty it. Should there be an issue that creates a warranty situation (such as your assertion that the belt is allegedly wrong) That must be determined by the shop, not a weekend warrior.

Fact is, you are bashing a company and calling their practices 'Unscroupulous' when it is clearly stated in the manual you failed to read what is and isn't covered. Your laziness isn't part of their 'business practices'.

How much are industry groups paying you John, to waste ALL your free time on Ripoff Report, defending every sleazy practice committed?
Really John, why don't you try dating instead?
John, I don't give a rat's a** what any d**n warrenty says. This situation goes above and beyond any normal warrenty situation.
Heres why.
When I looked at this mower, it looked as if the drive belt was simply too large. I could not believe that the factory would install the wrong belt. Not wanting to lose the mower to a repair shop for several weeks, we instead called Cub Cadet, gave the model number, and told them we wanted a replacement drive belt. The replacement belt Cub Cadet sent had the exact same part number as the belt the mower had on it origionally. I installed the new belt anyway. The mower ran, indicating that it worked. But again upon idle, the belt would slip off. Not every time, maybe once out of every 3 times I idled it. I called Cub Cadet about this, and they gave me a number of a repair shop. The woman I spoke with told me that Cub Cadet would cover the costs of pick up/delivery. Based on what Cub Cadet told me, we had Adams of Oakville pick up the mower.
I could have rented a truck from Home Depot for $25.00 and delivered this mower myself. Or, I could have simply taken this mower back to Home Depot where we bought it, as Home Depot already told us they would let us have the truck for free if we needed to return it to them, for either a refund, or to have them outsource it to their own repair center.

I had other options John. But based on what Cub Cadet told us, I had their authorized repair shop pick it up.

** Read This**Adams of Oakville has told me that this mower had the wrong belt installed on it from the factory. That the belt was too large, and that is why it would slip off at idle.

Now had Cub Cadet bothered to sell us the correct replacement belt in the first place, we would have simply eaten the cost of the replacement belt, and it would have cost Cub Cadet nothing. In fact, Cub Cadet would have made even more money by selling us the replacement belt, even though it was their fault we needed to replace the factory installed belt.
I think this situation goes above and beyond any normal warrenty situation. Paying for pickup/delivery is the least Cub Cadet could do, since I was deprived use of this much needed mower all season.
They caused this problem, its up to them to make it right.

Normal warrenty situations assume that a properly working product is delivered. Normal warrenty situations cover replacing parts that fail during the warrenty period. This mower was delivered from the factory inoperable. Q.C.?

And John, changing belts is considered part of routine maintenance , as is adding oil when needed, and filling the tank with gas.

Michael

it is clearly stated in the operator's manual you got with the unit that P/D is not covered under manufacturer warranty:

"Without limiting the foregoing, this limited warranty does not provide coverage in the following cases:

f: Transportation charges and service calls.

No manufacturer covers this. If you had purchased the extended warranty, that would have paid the P/D. You always had the option to rent the Home Depot truck. Nothing prevented that.

You are also lucky they will still warranty the machine as the consumer working on it can void the warranty under a warranty period. Belts are not normally warranty unless something is definitively found to be an issue. I have yet to see one with a 'wrong' belt installed.