Complaint Review: Curves Fitness, Northshore, Knoxville TN - Knoxville Tennessee
- Curves Fitness, Northshore, Knoxville TN 9307 S. Northshore Dr. Knoxville, Tennessee United States of America
- Phone: 865-769-0126
- Web: www.curvesonnorthshore.com
- Category: Health Clubs & Gyms
Curves Fitness, Northshore, Knoxville Tennessee Curves for Women, Curves International I signed a 2-year contract and they kept taking out payments for 3 years and 2 months Knoxville, Tennessee
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I signed up for a 2-year contract and quickly realized that I wouldn't be able to use the services of the Curves because they close at 7:00 each night, at noon on Saturday, and are closed all day on Sunday.
I work full time and am active in a number of community organizations. I should have joined a gym that's open until 9:00 on weeknights and all day on Saturday and Sunday. I figured my bad... didn't try to get out of the contract.
Life happened--my daughter got married, my husband got diagnosed with melanoma and had surgery (stage 1, thank God!), I got "promoted" to a couple of boards, etc.
Long story short, I didn't think to check my bank statement carefully each month until just a few days ago, and I discovered that Curves has continued to take out $37 a month FOR 14 MONTHS BEYOND THE END DATE OF MY 2-YEAR CONTRACT.
I called. They said come by and talk to the owner. She wasn't there. I tried again. The NEW owner was apologetic but said she had bought the franchise only 5 months ago. She agreed to refund me the 5 months' worth of fees that she is responsible for withdrawing from my bank account.
If I want to get the other 9 months worth of refund, I have to talk to the previous franchise owner. Yeah right.
I'm looking into what's involved in filing a suit in small-claims court. I'm owed more than $300, which is a lot in my book. Especially considering I willingly paid for a year and a half of membership fees without complaint because I felt obligated to abide by the contract I had signed for 2 years membership.
Oh, and the kicker? The new owner told me I could have cancelled the original contract at any time.
Anyone else been ripped off like this? I'm ready to join a class-action suit.
This report was posted on Ripoff Report on 11/19/2010 05:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/curves-fitness-northshore-knoxville-tn/knoxville-tennessee-37922/curves-fitness-northshore-knoxville-tennessee-curves-for-women-curves-international-i-s-664034. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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