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Report: #516671

Complaint Review: Custom Cake Supply - Shelbyville Kentucky

  • Submitted:
  • Updated:
  • Reported By: 1987TSi — Fall Line South Carolina USA
  • Author Not Confirmed What's this?
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  • Custom Cake Supply 138 Locust Grove Rd. Shelbyville, Kentucky United States of America

Custom Cake Supply - customcakesupply.com Email Fedex Delivery Tracking Number to Appear Shipping is Factual - Fedex didn't really pick-up Shelbyville, Kentucky

*Consumer Suggestion: One oddity with complaint.

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I found and ordered a time-sensitive seasonal item at website
I received Purchase Confirmation Email from both Seller and Paypal
I received automated Fedex shipping notice with Tracking Number appearing "Factual"

After waiting 10 days, and continually checking Fedex Tracking Number daily:
I sent 'Reply' email to Karen Vanmeter at "company"- NO RESPONSE asking about delay
I sent similar request using website "contact us" NO RESPONSE, from Website
I requested investigation at Fedex,
Fedex researched and reported a legitimate Tracking Number, BUT item NEVER picked up by Fedex OR delivered to Fedex custody
Fedex provided shipper name "Bluegrass Hobbies, Shelbyville, KY", but NO contact information or details available

I did a Search Engine hunt for "Bluegrass Hobbies, Shelbyville, KY", and found the following Ripoff Report describing an identical pattern a year earlier-
http://www.ripoffreport.com/On-Line-Stores/Bluegrass-Hobbies/bluegrass-hobbies-aka-bakingfo-x4497.htm

I contacted Paypal, and eventually they discovered, through investigation, that the item was never sent through Fedex. My claim records indicated that Paypal sent numerous Emails to the seller and I did not see record of any (Email) responses except a silly restatement of Fedex shipping, which I already knew was not Factual.
I expect to receive full reimbursement from Paypal.

This business practice is incomprehensible except if one imagines that a fraudulent business does this repeatedly  and is prepared to take the "losses" now and again when someone is persistent enough to file a claim, and otherwise they can repeatedly, and immediately, 'pocket' the money. It would appear that Fedex, Paypal and unwary buyers are victims of a crude but very effective business practice of out-waiting the honest buyers. Who knows, Karen Vanmeter may really be a 300 lb. wrestler in Nigeria!

This report was posted on Ripoff Report on 10/29/2009 05:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/custom-cake-supply/shelbyville-kentucky-/custom-cake-supply-customcakesupplycom-email-fedex-delivery-tracking-number-to-appear-s-516671. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

One oddity with complaint.

AUTHOR: Tom - (USA)

POSTED: Thursday, October 29, 2009

If a tracking # shows active, that also means the shipment was paid for by the shipper. The tracking information will indicate "Billing Received". It is impossible for an active and valid tracking # to exist without it being paid for. This is true for both FEDEX as well as UPS.


So if this "company" never sent the package, why did they pay for shipping??

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