Cutterpros.com, Cutter Pros, Cutter Pro Cutter pros sell poor products, have horrible customer service and refuse to help with technical problems Phoenix Arizona

Hi Mary,

I am very sorry about your experiences with CutterPros in the past. Our current team goes above and beyond to resolve issues associated with our products and to make sure our customers understand how to get the product functioning. If you had a CR630/1200 we have new drivers available which you can download from the website. I realize that substantial time has passed since you wrote this report however, if there is anything we can do to make it up to you please call us and ask for Brian.

"The proof is in the pudding"; what proof, what pudding? Doesn't make sense. Did you mean to write "The proof of the pudding is in the eating"? That old saying does make sense.

In response to Kendalls rebuttal, I would like to point some things out. She states that she tried to help me for 2 days, however those 2 days were spent getting the run around from Kendall. I would call her and she would say she would send me an email with the information, or she would tell me to call someone else and then quickly end the call. The emails would never come, so I would call back and ask her where the email was and she would act aloof and then say "oh, Ill send it to you." Never happened. She eventually sent me an email for a new type of software to use, although the issue I was having was due to the machine.
From the time I purchased the machine back in November, this company has done nothing but cause problems. I could not even get my machine up and running until mid-February because they had not sent me the correct system package and whenever I called, the tech team was unavailable. I have been able to use the machine over that period of time to make signs and create a business, however the stress and frustration of dealing with cutterpros has been incredibly difficult. When a company says they offer "good tech support" they need to. Kendall was unprofessional plain and simple. In her rebuttal she states that she is the general manager, but she told me she was the tech support manager. She seems to change her role at cutterpros as needed.
After calling them repeatedly to get the companies information and getting the run around again, I stopped calling them and emailed Kendall with a former complaint. I told her I would be writing a rip-off report and within minutes of me sending it, she called me and then tried to help me by offering me 50 % off and basically begging me not to make a complaint. I ended the conversation with Kendall and have not and will not contact them again.
After this situation, I decided to do some research about the company and to see if other people had similiar problems with their machines and/or cutterpros. I found numerous online forums with frustrated cutterpros customers looking for help. The complaints are very similiar to mine which speaks volumes of how they treat their customers. Check it out...http://forum.uscutter.com. Look under competitor cutter help or type in cutterpros and look through the posts. The proof is in the pudding.

In response to Kendalls rebuttal, I would like to point some things out. She states that she tried to help me for 2 days, however those 2 days were spent getting the run around from Kendall. I would call her and she would say she would send me an email with the information, or she would tell me to call someone else and then quickly end the call. The emails would never come, so I would call back and ask her where the email was and she would act aloof and then say "oh, Ill send it to you." Never happened. She eventually sent me an email for a new type of software to use, although the issue I was having was due to the machine.
From the time I purchased the machine back in November, this company has done nothing but cause problems. I could not even get my machine up and running until mid-February because they had not sent me the correct system package and whenever I called, the tech team was unavailable. I have been able to use the machine over that period of time to make signs and create a business, however the stress and frustration of dealing with cutterpros has been incredibly difficult. When a company says they offer "good tech support" they need to. Kendall was unprofessional plain and simple. In her rebuttal she states that she is the general manager, but she told me she was the tech support manager. She seems to change her role at cutterpros as needed.
After calling them repeatedly to get the companies information and getting the run around again, I stopped calling them and emailed Kendall with a former complaint. I told her I would be writing a rip-off report and within minutes of me sending it, she called me and then tried to help me by offering me 50 % off and basically begging me not to make a complaint. I ended the conversation with Kendall and have not and will not contact them again.
After this situation, I decided to do some research about the company and to see if other people had similiar problems with their machines and/or cutterpros. I found numerous online forums with frustrated cutterpros customers looking for help. The complaints are very similiar to mine which speaks volumes of how they treat their customers. Check it out...http://forum.uscutter.com. Look under competitor cutter help or type in cutterpros and look through the posts. The proof is in the pudding.

In response to Kendalls rebuttal, I would like to point some things out. She states that she tried to help me for 2 days, however those 2 days were spent getting the run around from Kendall. I would call her and she would say she would send me an email with the information, or she would tell me to call someone else and then quickly end the call. The emails would never come, so I would call back and ask her where the email was and she would act aloof and then say "oh, Ill send it to you." Never happened. She eventually sent me an email for a new type of software to use, although the issue I was having was due to the machine.
From the time I purchased the machine back in November, this company has done nothing but cause problems. I could not even get my machine up and running until mid-February because they had not sent me the correct system package and whenever I called, the tech team was unavailable. I have been able to use the machine over that period of time to make signs and create a business, however the stress and frustration of dealing with cutterpros has been incredibly difficult. When a company says they offer "good tech support" they need to. Kendall was unprofessional plain and simple. In her rebuttal she states that she is the general manager, but she told me she was the tech support manager. She seems to change her role at cutterpros as needed.
After calling them repeatedly to get the companies information and getting the run around again, I stopped calling them and emailed Kendall with a former complaint. I told her I would be writing a rip-off report and within minutes of me sending it, she called me and then tried to help me by offering me 50 % off and basically begging me not to make a complaint. I ended the conversation with Kendall and have not and will not contact them again.
After this situation, I decided to do some research about the company and to see if other people had similiar problems with their machines and/or cutterpros. I found numerous online forums with frustrated cutterpros customers looking for help. The complaints are very similiar to mine which speaks volumes of how they treat their customers. Check it out...http://forum.uscutter.com. Look under competitor cutter help or type in cutterpros and look through the posts. The proof is in the pudding.

In response to Kendalls rebuttal, I would like to point some things out. She states that she tried to help me for 2 days, however those 2 days were spent getting the run around from Kendall. I would call her and she would say she would send me an email with the information, or she would tell me to call someone else and then quickly end the call. The emails would never come, so I would call back and ask her where the email was and she would act aloof and then say "oh, Ill send it to you." Never happened. She eventually sent me an email for a new type of software to use, although the issue I was having was due to the machine.
From the time I purchased the machine back in November, this company has done nothing but cause problems. I could not even get my machine up and running until mid-February because they had not sent me the correct system package and whenever I called, the tech team was unavailable. I have been able to use the machine over that period of time to make signs and create a business, however the stress and frustration of dealing with cutterpros has been incredibly difficult. When a company says they offer "good tech support" they need to. Kendall was unprofessional plain and simple. In her rebuttal she states that she is the general manager, but she told me she was the tech support manager. She seems to change her role at cutterpros as needed.
After calling them repeatedly to get the companies information and getting the run around again, I stopped calling them and emailed Kendall with a former complaint. I told her I would be writing a rip-off report and within minutes of me sending it, she called me and then tried to help me by offering me 50 % off and basically begging me not to make a complaint. I ended the conversation with Kendall and have not and will not contact them again.
After this situation, I decided to do some research about the company and to see if other people had similiar problems with their machines and/or cutterpros. I found numerous online forums with frustrated cutterpros customers looking for help. The complaints are very similiar to mine which speaks volumes of how they treat their customers. Check it out...http://forum.uscutter.com. Look under competitor cutter help or type in cutterpros and look through the posts. The proof is in the pudding.

I am replying to the false report posted on this website regarding the company cutterpros.com. As explained to this particular individual over the phone numerous times she bought this machine over a year ago and is way out of our 6 month warranty. I personally (Kendall) tried to assist her for 2 days at no charge to her. She repeatedly pushed buttons on her machine and would not follow the steps so that we could assist her. I gave her a program to use until we figured out what the issue was, as you can see from her website and the "success " she has had with her company is due to the quality and speed of our machines. http://sign-to-sign-wall-lettering.com. During the two days that I assisted her (which i am not the tech manager I am the general manager here at cutterpros.com) She insulted myself, my staff and any one who answered our phones. She continually harassed us for over an hour by calling into our toll free line and screaming insults over the phone, to such an extent i had to call the local police in her area to get her to stop. I tried to offer her any part she needed at 50% of what we charged our normal customers out of warranty to pease her, and she stated "that I was a moron and didn't know what was wrong with her cutter" which i did know because of her continuously pushing the buttons on her LCD screen she damaged it!As for our machines having to constantly be upgraded as she's stated is completely false, as anyone who knows how to work a computer and is familiar with any windows products that it is a continuous up hill battle to keep up with all the driver updates and program upgrades and we are working with microsoft and our software companies to make sure all of our machines and customers have the latest drivers for their machines to run in top performance! hers being over a year old and working I advised her that she most likely has had her windows program due an an update to her computer and the incorrect drivers were not installed properly. She wouldn't hear of it, ofcourse. This customer is just an unhappy person looking for something for nothing from our company, which unfortunately she did get two days of my time, a free program to run her machine and the satisfaction of hurting a company that has done none of the things that she has stated. We here at cutterpros.com have a full time tech support , sales and will be happy to assist our customers above and beyond what is required from us. I hope any consumer reading this will not let one bad apple spoil the bunch and not want to purchase from us. If you feel that you need to find out for your self feel free to contact us and we will be happy to prove to you how great our customer service, tech skills are.