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Report: #953519

Complaint Review: Cyberpowerpc - Internet Internet

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  • Reported By: Eric113 — Columbus Ohio United States of America
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  • Cyberpowerpc 5175 Commerce Drive Baldwin Park, CA 91706 Internet United States of America

Cyberpowerpc Takes there sweet time for returns and lies to keep money to themselfs , Internet

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Cyberpowerpc seemed like a good company so I built a computer online through them granted I could have done it myself but I wasn't 100% sure how build a computer from scratch so I decided to order from them. I built the computer online paid for them to build it faster to ship it to me faster and all together it was close to $1,500.00 When my computer arrived to me it looked good at first but I looked at it closer and it was poorly put together. It had two missing screws for the motherboard,stripped screw in the back holding the liquid cooling system on, way to much thermal grease on the CPU unit, and I asked for professional wiring job and it looked like complete crap,the power button wasn't seeded correctly and a couple other things I over looked it and decided to just hook it up and try it out. Well guess what as soon as I hooked it up it was stuck in recycle mode. I tried a bunch of different tests ones they asked me to do on the phone and ones i did myself. 

They determined that the problem was the motherboard so I had two options either one ship the whole thing back and they would fix it but it would take 2-3 weeks or ship out a motherboard and i replace it myself and that would take 5 business days for them to do it plus shipping time. Well I didn't feel like waiting I went out and bought the exact same motherboard (which was a gigabyte) and replaced it that same day. That wasn't the problem so after talking with them and there managers I decided to return the product for a full refund. Now keep in mind I've paid $49 for them to build it faster $99 to ship it faster and now another $70 to ship it back to them which they wont refund. They say it will take 5-10 business days for me to get my refund from the day they get it that's fine with me.

It had been 6 business days since they got it so i decided to see what the status was on it just for the heck of it. Well apparently someone was supposed to call me 2 days prior to the day I called and never did and I find out my refund is on hold because supposedly the CPU is damaged I tell them well maybe it was the company that shipped it out cause when I had it everything was fine besides what you guys had already messed up and I took pictures of everything before I sent it out anyway. They asked me to send them the pictures so I did after about 3 hours of them supposedly not getting them they finally did and I asked how long it would take for me to get my refund and there reply to that was well we have to look over everything fully and determine if we are going to keep the money for the CPU or refund it. So again I ask how long after back and forth arguing there response to me is that the CPU they have and the CPU picture I sent them doesn't match up the markings are different and I have to wait for them to process it cause its under review but its not looking good.

So after everything and about 2 weeks later from me sending the computer out and they still haven't processed it and they won't pay me for the shipping and the CPU I'm out $435 and still have to wait almost 2-3 weeks for them to send it out to me.

This report was posted on Ripoff Report on 10/10/2012 03:03 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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