D2legit - Lewt LEWT, INC D2Legit gives first time customer the cold shoulder. Internet

Hi,
 
I am sorry we will not be giving out additional items.  The items were placed on the mule.

My name is Hubert.

 Thank you
D2Legit.com
Your support ticket code is LTK152037478389X.
24/7 Live Chat Support is available at: http://www.d2legit.com/support/

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Subject: RE: Acknowledge: RE: (Ticket# LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X)

There were no items on the mule when I received the information to the account.  Also with the time stamp the email had I don't think anyone would of taken the information and set it to new mail.  If you are the manager may I please have your name so I can file this report to BBB?

From: support@d2legit.com
To: rhetttrowley@live.com
Subject: RE: RE: Acknowledge: RE: (Ticket# LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X)
Date: Fri, 30 Apr 2010 00:23:24 -0400

Hi,
 
I am sorry we will not be giving out additional items.  The items were placed on the mule.
 Thank you
D2Legit.com
Your support ticket code is LTK152037478389X.
24/7 Live Chat Support is available at: http://www.d2legit.com/support/

=======

Subject: RE: Acknowledge: RE: (Ticket# LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X)

How did you fill the order when I never received any items???? Just because you got paid you don't care?  There was nothing on the account!

From: support@d2legit.com
To: rhetttrowley@live.com
Subject: RE: RE: Acknowledge: RE: (Ticket# LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X)
Date: Fri, 30 Apr 2010 00:16:50 -0400

Hi,
 
No, we just can't give out free items when we've already filled an order.
 
 Thank you
D2Legit.com
Your support ticket code is LTK152037478389X.
24/7 Live Chat Support is available at: http://www.d2legit.com/support/

=======

Subject: RE: Acknowledge: RE: (Ticket# LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X)

Ya but if I purchased at a grocery store then I would actually have the f***ing items instead of being shooed away.  I have not seen any items or any remorse for my situation.  You really just don't care about your customers and want the money.

From: support@d2legit.com
To: rhetttrowley@live.com
Subject: RE: RE: Acknowledge: RE: (Ticket# LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X)
Date: Fri, 30 Apr 2010 00:10:31 -0400

Hi,
 
I am sorry.  Regardless of the cost of the order, we can't give out free items.  If you buy stuff from the grocery store then ask for more for free because it was only $20, they will tell you no as well.  We will not be giving more items, period.  I am sorry.
 
Thank you
D2Legit.com
Your support ticket code is LTK152037478389X.
24/7 Live Chat Support is available at: http://www.d2legit.com/support/

=======

Subject: RE: Acknowledge: RE: (Ticket# LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X)

So you won't supply me with information or any proof that there was even items placed on a account.  No screen shots or anything?  So just because you have served over 100000 customers means that when one has a problem you don't help them resolve it?  If it's only a $20.00 order I don't see a problem with making sure that I do get these items.  Even though it is my first time with this company does not make me an idiot. All I want is my f***ing items that I paid for.  I am not trying to be rude or un civil in any way.  I just don't see how I am expected to pay you when I never got any items.  I sat here refreshing my inbox waiting for it.  How can you really give a customer the cold shoulder?  For a first impression for finally working and purchasing from this company it has been a horrible experience.  And to hear that you are the manager and you don't care about the situation saddens me.

From: support@d2legit.com
To: rhetttrowley@live.com
Subject: RE: RE: Acknowledge: RE: (Ticket# LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X)
Date: Thu, 29 Apr 2010 23:59:52 -0400

Hi,
 
Again, I am sorry, we can not fill these items again.   These are virtual goods.  There will be no hard proof.  We've been in business for 5+ years with over 100000 customers, we don't do that by scamming first time customers out of $20.00.   I am sorry, we will not fill these items again.
 
 
 
 
 
 Thank you
D2Legit.com
Your support ticket code is LTK152037478389X.
24/7 Live Chat Support is available at: http://www.d2legit.com/support/

=======

Subject: RE: Acknowledge: RE: (Ticket# LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X)

This is my only email address.  I have supported this company by promoting and referring people.  I just don't see how you have supplied me with information besides just telling me that the items were sent.  I do not see screen shots, game logs, or other information that would state that the items were put on the account besides your word of mouth.  You have the ability to send out the items you just don't want to because you don't care enough about your customers opinion on the matter.  I will be withdrawing my order and canceling the payment due to not receiving what I purchased.  It is not going to be hard since you will not supply me with any information stating that the items were indeed sent.  I would really like to work something out before having to report a scam on your company.

From: support@d2legit.com
To: rhetttrowley@live.com
Subject: RE: RE: Acknowledge: RE: (Ticket# LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X)
Date: Thu, 29 Apr 2010 23:47:59 -0400

Hi,
 
What email did you order with in the past?  I only see one email from your current order.  Regardless of how many items we have, we can't give them out for free.  I am the manager and unfortunatly we just can't give out a second set of these items.
 
 
 
 Thank you
D2Legit.com
Your support ticket code is LTK152037478389X.
24/7 Live Chat Support is available at: http://www.d2legit.com/support/

=======

Subject: RE: Acknowledge: RE: (Ticket# LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X) (LTK152037478389X)

No one has access to this email account.  The password is changed frequently and it was just created.  I do not understand why you can not send these items again.  You are not losing anything by doing so.  You have hundreds of these items and I would love to keep my business with you.  I do not understand why you would rather have a bad report on your company instead of sending the items a second time.  Who would I need to speak with to get this issue resolved?  I do understand where your coming from and if it was just an item I would have no problem.  But it was the whole order.  I accessed the account right after I received the email.  It would have taken a lot longer for someone to be watching and waiting to just take my information.  The moment I received the email is when I logged into it.  I do not think that someone was "waiting" to take Diablo 2 items.

Can we please get this resolved.  I love this company and it hurts me to be treated like this by someone I have supported over the years that I have played Diablo 2.