Complaint Review: Dallas Metro Appliance - Garland Texas
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- Author Not Confirmed
- Dallas Metro Appliance 1201 Sylvan Dr Garland Texas 75040-4965 Garland, Texas United States of America
- Phone: (972) 896-0814
- Web: http://www.fastandeasyrepair.net
- Category: Consumer Services
Dallas Metro Appliance Got his money to fix my refrigerator. It still wasn't working and gives you the runaround. If things do not work out, forget it. You won't see him again nor hear from him Garland, Texas
*REBUTTAL Owner of company: What really happened
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On April 4th, I called Dallas Metro Appliance at (972) 896-0814 and (972) 961-7817 and spoke with the owner Richard Aragon. My GE refrigerator was not defrosting, causing it not to cool. He replaced the computer board and was charged $225.00. A day after, the issue was still present so I called him again. He said he will check it that same day. He didn't come so I called him again the following day. He finally showed up after the 4th and he noticed he didn't connect the thermostat
correctly so he said everything should be fine.
The next day the defrosting/cooling issue was still present so I called him again. He said he will replace the defroster/heater part for free because of the inconvenience I was going through. He promised to get it replaced for me on April 18 or 19th, the latest. He did 't show up nor notified me that he won't be coming. I called him on the 19th and he
said he will do it on the 20th. Again he didn't show up nor contacted me. He was now avoiding my calls and giving me the runaround. He finally said he will come to fix it on 4/22/11. As usual, he never showed up nor contacted me.
As you can see, since April 4th, I have been trying to resolve this issue with Richard. I have been very patient and he keeps promising to come and he does not show up.
In short, he gives you the runaround. You will get immediate help when you 1st contact him so he call collect. If things do not work out, forget it. You won't see him again nor hear from him. He hides behind his phone. ZIG Wylie, Texas
This report was posted on Ripoff Report on 04/23/2011 12:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dallas-metro-appliance/garland-texas-75040/dallas-metro-appliance-got-his-money-to-fix-my-refrigerator-it-still-wasnt-working-and-721227. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
What really happened
AUTHOR: Richard aragon - (United States of America)
SUBMITTED: Thursday, June 14, 2012
This client did not want to pay for a new computer board for his refrigerator. He insisted on a used part which i then installed for him with the understanding that no warranty would be given on this used board at a third of the price. A few weeks later the client had a problem with his appliance again. I went to his residence even though we had both agreed there was no warranty. The client then demanded a new part even though he had not payed for it.
I offered to do the labor for free if he only would pay for the part but he declined. After getting the better business bureau involved i decided to just pay for his part my self to avoid further problems with this man. At that point he decided i needed to just buy his entire refrigerator from him. The BBB found this wrong and closed his complaint. this is the only complaint i have posted. If i was all he says i am i would have more complaints.
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