Complaint Review: Dalton Flooring Liquidators - Gadsden Alabama
- Dalton Flooring Liquidators 105 South 8th St Gadsden, Alabama U.S.A.
- Phone: 866-2798989
- Category: Building Products
Dalton Flooring Liquidators low quality products, late delivery, no communication tricked and lied to us Gadsden Alabama
*Author of original report: Dalton Ronnie's Lies
*REBUTTAL Owner of company: proven record of over 20 years of customer satisfaction
*Author of original report: addendum Dalton Flooring Liquidators
I ordered on the telephone and tried to pay with credit card. The DFL employee I ordered with (Tony, watch out for him!!) made me wire the money to them. Because he said he could not draft from either two credit cards I offered him. So I wired the money.
1. LATE DELIVERY
The wood arrived about 3 weeks later than agreed. (I had been told that it should come within 5-7 days but it took more than a month. I was not informed that there would be a delay until after I inquired about it. After I complained I got a cash back refund of $300 which I thought was fair. They first offered %150, and I had to negotiate quite a bit to get $300.
2. EXTRA SHIPPING COSTS
When the wood finally was on the way to Chicago I learned that I had to pay extra $250 for shipping from a local terminal to my house. This in contrast to the "free shipping" information advertised on their website, on ebay, and also to the info Tony gave me on the phone. I complained about this without success.
(Pretty quickly after I complained they changed their ebay site mentioning in small letters that S&H is free only to a local terminal.)
3. LOW QUALITY PRODUCT
The worst came when I opened the first box with bamboo planks: a greenish-yellow bamboo with a rather rough surface. Not at all the quality of the sample piece they had sent me before in the mail.
When I tried to complain about this on the phone nobody would return my call for about 10 days. Finally I sent in a piece of the sample and a piece of the actual wood for them to see themselves. No reaction.
I then went ahead and had the lower grade bamboo installed in my home. Figuring that it would look Ok when I put an extra coat of finish on it after installation (extra costs $1,100).
I tried for 4 weeks to talk to the Ronnie Pollard (owner of Dalton Flooring) about a cashback to cover the extra finishing costs. I negotiated without success. So I left them a negative feedback on ebay.
Since then people keep sending me emails asking me the details of my experience with Dalton Flooring. That is why I am leaving this rip off report.
This report was posted on Ripoff Report on 05/05/2003 05:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dalton-flooring-liquidators/gadsden-alabama-35903/dalton-flooring-liquidators-low-quality-products-late-delivery-no-communication-tricked-55765. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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