Report: #630126
Complaint Review: DAMEROW FORD - Beaverton Oregon
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- DAMEROW FORD 12325 SW Canyon Road, Beaverton, Oregon 97005 Beaverton, Oregon United States of America
- Phone: 800-732-8633
- Web: http://www.damerowford.com/
- Category: Auto Dealers
DAMEROW FORD JACOB PERSON -Salemen FAKE VEHICLE INSPECTION REPORT AND deceiving SALES Beaverton, Oregon
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We went into Damerow ford June 8th to look at a 2005 Ford F150. The salesman Jake Person and Manager... (More) We went into Damerow ford June 8th to look at a 2005 Ford F150. The salesman Jake Person and Manager sold us the world on the truck.
They brought us a Damerow certified inspection sheet and went on about how there team is the best and they stand behind there truck etc. Well the radio buttons dont work on steering wheel (I was told I could go pay to have fixed by jake person after sale) and steering wheel is bent in from pressure or other force which is pressing airbag which could cause early activation or not activate at all, heater is super loud when turning on and the seatbelt is unsafe for the road because it sticks all the time.
There inspection team marked all of these OK on checklist. We were told they will take care of any problems we may have but have fixed nothing.
I complained about rust being on the truck all over bottom and bed and was told by manager that there is a unlimited corrosion warranty on truck from ford and if it rusts through it will be taken care of. Well come to find out the warranty is only 5 years and it just expired on the truck and it has rust hole under new bed lining they installed and all underneath truck with a warranty that didn't really exist. (they did just recently spray undercoat but did not fix rust hole or anything else)
Now it has almost been 2 months the breaks are toast, the low pressure OIL gauge keeps going on hills and wont start, there is still a rust hole, and the steering wheel is broke.
ALL OF THIS IS MARKED OK ON THERE CHECKLIST which is lies.
I asked about the checklist, and why they checked items off that worked, when in turn they didn't. The sales manager gave me a direct statement that the service department assumes things work with visual inspection. Assuming that things work, he said that they cannot physically check everything. Therefore, they have put themselves in a bind now. The service team "assumed" everything worked, and come to find out it doesn't. Showing a consumer a check list of working parts, makes you believe that a full inspection was done. Also, the sales manager specifically stated that the service dept. knew the seat belt needed to be fixed, and when the part came in it wasn't the right one. Then they sold the vehicle to us before the right belt came in. To date, the seat belt is now fixed; however, there are other underlying issues that need to be resolved.
After being sold on the vehicle from their sales team that EVERYTHING was in working order, and then shown the checklist that EVERYTHING is in working order, we the customers should not have to "once over" on the vehicle. If the dealership is telling us that EVERYTHING works, then it should. In the end the cruise control doesn't work and the audio functions do not work on the steering wheel. The check list is wrong, as well as the sales team. Not EVERYTHING worked on the vehicle. We want them to live up to what they sold us on the vehicle. In order to make this happen the dealership needs to replace all wiring that they told us was completely cut up, and if the steering wheel needs to be replaced in order for these functions to work, then they need to do that as well.
As consumers we rely on a honest sales team; to trust what they are telling us. If they say everything works and back it up with a check list, then everything should work. Just like when we mentioned to the sales staff that there was a significant amount of rust under the vehicle, they back it up by saying that the rust would be covered under warenty. To then come to find out by the Sales Manager that there was no such warrenty, goes to show how untrustworthy the sales team really is. Therefore, the dealership should be liable for everything that they "checked" worked on this vehicle that truely doesn't. As for them saying that we have a good working vehicle is also false. The brakes already need to be replaced, and the vehicle is having trouble starting, with low oil pressure problems. All of which was checked off on the sheet as "good".
If the dealership runs it's business on empty promises, and a check list that they don't really check, then they shouldn't sell vehicles this way. The sales manager even stated that they sell their used cars like everyone else, like a "curb side" dealer. This dealership shouldn't sell vehicles that they don't really check, and tell consumers that everything works. This is called false advertising. Also, the dealership is guilty of a verbal deception or a failure to disclose of information about the vehicle. This is known as the Unfair and Deceptive Acts and Practices law. Sounds to me like the dealership just wanted to get rid of the vehicle, and would say anything to make a sale.
They brought us a Damerow certified inspection sheet and went on about how there team is the best and they stand behind there truck etc. Well the radio buttons dont work on steering wheel (I was told I could go pay to have fixed by jake person after sale) and steering wheel is bent in from pressure or other force which is pressing airbag which could cause early activation or not activate at all, heater is super loud when turning on and the seatbelt is unsafe for the road because it sticks all the time.
There inspection team marked all of these OK on checklist. We were told they will take care of any problems we may have but have fixed nothing.
I complained about rust being on the truck all over bottom and bed and was told by manager that there is a unlimited corrosion warranty on truck from ford and if it rusts through it will be taken care of. Well come to find out the warranty is only 5 years and it just expired on the truck and it has rust hole under new bed lining they installed and all underneath truck with a warranty that didn't really exist. (they did just recently spray undercoat but did not fix rust hole or anything else)
Now it has almost been 2 months the breaks are toast, the low pressure OIL gauge keeps going on hills and wont start, there is still a rust hole, and the steering wheel is broke.
ALL OF THIS IS MARKED OK ON THERE CHECKLIST which is lies.
I asked about the checklist, and why they checked items off that worked, when in turn they didn't. The sales manager gave me a direct statement that the service department assumes things work with visual inspection. Assuming that things work, he said that they cannot physically check everything. Therefore, they have put themselves in a bind now. The service team "assumed" everything worked, and come to find out it doesn't. Showing a consumer a check list of working parts, makes you believe that a full inspection was done. Also, the sales manager specifically stated that the service dept. knew the seat belt needed to be fixed, and when the part came in it wasn't the right one. Then they sold the vehicle to us before the right belt came in. To date, the seat belt is now fixed; however, there are other underlying issues that need to be resolved.
After being sold on the vehicle from their sales team that EVERYTHING was in working order, and then shown the checklist that EVERYTHING is in working order, we the customers should not have to "once over" on the vehicle. If the dealership is telling us that EVERYTHING works, then it should. In the end the cruise control doesn't work and the audio functions do not work on the steering wheel. The check list is wrong, as well as the sales team. Not EVERYTHING worked on the vehicle. We want them to live up to what they sold us on the vehicle. In order to make this happen the dealership needs to replace all wiring that they told us was completely cut up, and if the steering wheel needs to be replaced in order for these functions to work, then they need to do that as well.
As consumers we rely on a honest sales team; to trust what they are telling us. If they say everything works and back it up with a check list, then everything should work. Just like when we mentioned to the sales staff that there was a significant amount of rust under the vehicle, they back it up by saying that the rust would be covered under warenty. To then come to find out by the Sales Manager that there was no such warrenty, goes to show how untrustworthy the sales team really is. Therefore, the dealership should be liable for everything that they "checked" worked on this vehicle that truely doesn't. As for them saying that we have a good working vehicle is also false. The brakes already need to be replaced, and the vehicle is having trouble starting, with low oil pressure problems. All of which was checked off on the sheet as "good".
If the dealership runs it's business on empty promises, and a check list that they don't really check, then they shouldn't sell vehicles this way. The sales manager even stated that they sell their used cars like everyone else, like a "curb side" dealer. This dealership shouldn't sell vehicles that they don't really check, and tell consumers that everything works. This is called false advertising. Also, the dealership is guilty of a verbal deception or a failure to disclose of information about the vehicle. This is known as the Unfair and Deceptive Acts and Practices law. Sounds to me like the dealership just wanted to get rid of the vehicle, and would say anything to make a sale.
This report was posted on Ripoff Report on 08/10/2010 07:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/damerow-ford/beaverton-oregon-97005/damerow-ford-jacob-person-salemen-fake-vehicle-inspection-report-and-deceiving-sales-beav-630126. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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