Dash Delivery Owner Jake Hatling is a scam artist. Brooklyn Park, Minnesota

Here's the thing...we can sit here and argue all day and all night. You don't run the company, or even work for it for that matter. I'm fine with you thinking you know what you're talking about. But you aren't there every day. So think whatever you want, I don't care. I've spoken the truth and I can live with that. They have a choice to work for the company, it's not force fed. Stop blaming other people for the fact that you can't make enough money. News flash: the company doesn't owe you anything. The only reason our company has complaints is because of a couple of drivers and it's specifically to this ONE site. P.S. without "businessmen," no one would have a job. I am done with this conversation. Just please, try to remember, even people who run businesses have families, children, and their own problems to worry about in addition to all of their employees. Don't just go around bashing someone who we both know don't deserve it. They're the ones who started this company and regardless of how much money you personally made, kept food in your mouth. As I said, as a previous driver, I made great money. My mouth stayed full and speaking for myself, I am more than appreciative for the job and opportunity, as you should be. I will definitely be praying for you. 

The courier business was so good to you that you up and moved to...Colorado? Please. We all know that the "independent contractor" classification is just a scam to get people to do more work than an employee would, with no benefits, and for less money, while having to pay all their own expenses...but you guys NEVER talk about that.

Courier companies are notorious for ignoring both the law and common practice in how they treat their "ICs". Funny how Dash is the only Twin Cities courier company with any complaints here that I can find...even notorious abusers like Quicksilver and VanEx don't seem to have any complaints here....hmm.

And of course I don't use my real name. I still have to work in this town, and I'm well aware of how all you "businessmen" connive (when you're not stabbing each other in the back, that is) with each other.

Seriously.

I worked with DASH for a year as an "Independent Contractor" driver.  I secured some of my own contracts, (medical clients,) and shared them with the IC's at DASH as well.  We ALL were/are INDEPENDENT CONTRACTORS.  By nature of the term, we pick and choose what work we wish to do.

I turned down runs when I was servicing MY clients, and accepted DASH runs when I had down time.

I did NOT wait around until DASH fed me.  I was INDEPENDENT. On my own.  The work DASH offered me helped to keep me busy and I did ok for myself.  Again, I wasn't forced to do any runs, it was my choice.

Clearly, "Guy" has a mis-understanding on that exactly is an IC. Perhaps you should start there.  Do some research.  Learn the true meaning of "independent." Maybe that will help.   I'm a bit tired of the whining and crying from a mysterious "former courier" named "Guy," who clearly did NOT take any incentive to better himself, but just wants to complain.

I was also afforded the opportunity to work briefly as a dispatcher in the office and saw none of what this supposed former courier is complaining. 

This is the kind of nonsense that's propigated by Occupy Wall Street.  A disproportionate sense of entitlement.  Put on your man pants, crawl out of mommie's basement and be a man.  Get back to work, "Guy," and get a real name.

You simply can't answer any real questions here, because the truth would show that I am right and you are wrong. One minute you're claiming drivers make $2500 a week, next it's down to $1000. You're claiming that you got an account by charging much more money than the previous company, or else you're lying about how much you're paying for the runs.

You can't explain why you don't seem to have any vehicles on the street, I haven't seen one in months. I see VanEx, Dynamex, Street Fleet, Quicksilver, CitySprint, Edina Courier, On Time, Ontrac...where the heck are your guys? Where's your rusty old Sprinter, that used to be your pride and joy?

I've TALKED to your drivers, I know about the "sandwich" runs, and other stuff as well. And I know how easy it is to make a lot of money when the dispatcher is your buddy and feeds you good stuff all day at the expense of others. Just be HONEST about it.

You THINK you know what you're talking about. I KNOW what I'm talking about. I load the runs, dispatch runs, take the orders and talk to drivers myself. You don't. Don't talk about things you have no idea about. I personally know that there are drivers that bring in over $4,000 per month and they aren't running dock trucks. They make more than me for crying out loud! So now I'm lying about how much money I made? I definitely know how much money I made driving. Also, I didn't know you worked in our office and know how much money we charge a company for runs.

I personally took those sandwich runs for a long time and yes, they do pay right around $9 each. It's nice that you've been in the business a long time. But frankly, I just don't give a d**n. You haven't been a part of our business for a long time. So if you made little money, that's your fault. As I previously stated, I don't remember a Guy working for us. I am not going to continue to argue with you like a 16-year old girl on a website about something you have no idea of what you're talking about. You could be in this business for the last 90 years but I wouldn't care because you aren't a part of OUR business. Obviously, something keeps you and the guys you know going back to this business. 

Once again, feel free to start a company on your own dime and provide jobs for people and their families while taking away from your own for a while to do so. Also, until you can tell me who you are, I am going to assume you have no idea about any of the practices we have because we never had a Guy working for us. Have a fantastic day. Coward.

There isn't a company in town where the drivers make the kind of money you're talking about. $2500 a week is $130,000 a year. If couriers made that much people would be kicking the door down to get the job, and Dash would be the biggest richest courier company in the state. But it's not, is it? You didn't make $1000 a week driving a Jetta, because I didn't make $1000 a week in a cargo van hauling up to 10,000 pounds of freight a day, 12-14 hours a day. Most of the guys I know running big vans now are making $175-225 a day BEFORE gas...so stop lying. The sandwich runs you got by underbidding the company that did them before, and they were only charging $11 a run...

so if you're paying $9 to your drivers your're charging over $14, right? I don't think so. 4 at a time? No, maybe 2 at a time if you're lucky. The fact that they are sometimes 1/2 mile away doesn't mean a thing when you have to wait 15 minutes sometimes to get them picked up or dropped off. See, I've done a LOT of those. By the way, do you guys still have that rusty dented old Sprinter, or did you junk it? I haven't seen ANY new vehicles driving around in Dash livery, so I think all your talk about drivers raking in all this money, is just that, TALK. The VERY FEW Dash vehicles I've seen look like they're on their last legs (kind of like the guys driving them). I've been in this business a LONG time, you're not going to put anything over on me. I will tell the truth, whether you like it or not.

As far as not being honest...I don't recall us ever having a driver by the name of Guy. So, if you can't be truthful and step up with your name to falsely accuse other people, I'm not concerned with what you believe or don't believe. These drivers have a choice to be a courier or not. It's not forced upon anyone. If they were unhappy with their pay, they wouldn't do it. Also, trust me, it's very realistic. I load the trucks and vans, etc. by myself and I see what they are paid.

In fact, we have a driver who runs with a Jetta who makes over $1,000 per week and he works very modest hours. I am not even mentioning the individuals who drive dock trucks that make well over that. The only way you make $80 in a day is if you are a crappy driver. I used to be one. In my Jetta, on my worst day, I made $150. Great sandwich ones? Our average mileage for those "sandwich runs" are about a half of a mile.

They each pay about $9 to the driver and there are typically three or four at a time. So, that means you are at most driving 2 miles, get it done in a half of an hour and make $27-$36. So, that totals out to be an average of $54-$72 per hour while barely burning any gas. You can't disprove a driver of a company who has been there before. You've been caught in your own lies.

This company helped put food on the table, right? I don't see you starting a company on your own dime and providing jobs for yourself and other people. This is the problem with people and our society. Greed. Instead of being thankful for the opportunities that are given, we all find the bad in any way possible. This is just disappointing. As I previously stated, none of these drivers have a gun pointed at their heads. If I'm not satisfied with a job, I find a new one.

For the record, I know for a fact that just about every driver makes more money annually than any of the office staff. Do you see us posting negative things around the internet about this company? Nope. The amount of money you make in this business rests solely on you. I know because I've been there. Like I said, we have many drivers that average anywhere from $1,000-$2,500 per week. I see their paychecks and I know how much money they make. 

You're not being honest, because your math just doesn't add up, (a common denominator in claims made by courier companies and trucking companies in general). It's unusual in this business to actually make $200 in a day. I do it maybe once or twice a month. Most longer runs end up paying out at about $1.00 to $1.20 a mile, ONE WAY. More than that most customers simply won't pay. They can get it cheaper elsewhere. A lot of runs are paying at 85-90 cents a mile, as well. For your guy to make $400 in a day, (at 60%), he'd have to book well over 600 dollars, which either means one very long day, or some massive weight. It's just not realistic on a daily basis. We're not talking about some guy driving a big dock truck. How about the average courier driving a minivan? Most of us take home $80-120 a day, after gas, on a typical day. Why don't you tell us about the great sandwich runs, and how much they pay?

Knowing both Jake and Becky professionally and personally, I can assure you that there are no lies or misleading coming from them. Everything is perfectly stated in the contract that the drivers are given. As far as being a courier goes, that is there choice. It's not like anyone is putting a gun to someone's head. I personally see how much quite a few of our drivers make, I load them. There a few different drivers of ours that make anywhere from $200-$400 per day, sometimes more.

Also, we aren't forcing anyone to do anything. You have the option to do it or not, if you don't as the contract states, you don't get the full 60% of the run, you get 50%. Also, there are no hidden prices. It is all detailed within the e-mails that our drivers are dispatched. So yes, maybe in other courier companies, these things are true. But if you want to pay a visit to our office, I'd be more than obliged to show you what are practices are exactly and at the end of the day, you will see that it's just not how we run our business. As I previously stated, going around the internet and spreading lies about people is not the way to go about life. Thanks for your time.

I've been in this business over 20 years, long enough to know that lying and misleading people is not only par for the course, but about the only way you'd actually get someone to sign on as a courier driver, period. The simple truth is that rates have NOT kept pace with inflation, and it's simply not possible to make a living at the job anymore. The Hatlings pay 50%. Wow. A $25 run that takes an hour to do when you consider you have to get there first, find out where it is, get it loaded, then do the same at the drop, will net you a whopping $12.50, minus gas.

You're lucky if you average $10 an hour any more in this business, and you don't get insurance, workers comp, or any retirement. Tell me again how great it is? Most Courier companies could not only care less about their drivers, they do completely illegal stuff like forcing them to wear uniforms, signage, drive a certain type of vehicle, take forced dispatch, hide prices, etc. All illegal for "independent contractors". I know a few things too.

Jake and Rebecca Hatling are no scam artists, thieves, robbers, crooks, fakes, manipulators or any of the above. As someone who handles runs, what they pay, what drivers they are dispatched to, etc. I can say for a matter of fact, drivers are paid 60% and sometimes more. Actually, if the contract was studied, it would be noted that drivers are paid 50% of runs, 55% if they wear Dash clothing and 60% if they use the vehicle identifiers that Dash offers. A driver has never been unpaid for a run that they took without later being reimbursed if a mistake occurred. There are a lot of runs to be billed for and every once in a while, a mistake can happen. Not to mention, when Jake and Becky aren't paid for the deliveries from companies, they still pay their drivers on time and in full. I can also assure you NO ONE in our office talks or laughs about how much money they "steal" from drivers. 

  Steve Nelson no longer works for the company either and I can assure you that none of our practices are "dirty." The prices for deliveries are actually send to each and every driver via e-mail along with the details for the run. They are more than able to see what they make on each and every run with the exception of one company for billing purposes but when they ask, the office personnel are more than obliged to give them an estimate of what that said run will pay. 

  I am not one to hide who I am or make my identity a secret like the rest of you cowards. Everything in this is absolutely made up GARBAGE. It's funny that these posts were made almost two years ago and Dash is still going strong, so apparently, Jakey boy and his "crew" are doing things the right way.

  As far as Wade goes, he is no longer with the company either and the "double commission calculation" is the furthest thing from the truth. I work in the office all day every day. I would never work for a company that practiced things of that nature. In fact, I would be reporting them myself if that were the case. I can also assure you that family is the most important thing to each and every one of us and we would never sell any of our's out for anything. You're working for free? There are many drivers that make plenty of money, the ones who are not to lazy to get off of their asses and start their days before noon every day. As far as freight insurance goes, being a previous driver, the insurance fees are completely legitimate.

  As far as I am concerned, each and every one of you are cowards who are scared to speak truth and instead would rather sit around and ruin someone else's name. Really? get a life. Jake and Rebecca Hatling, as well as everyone else that works for Dash's office are some of the most hard-working, self-sacrificing people I know. Jake and Becky would swim to the middle of the ocean to help someone else out. Don't blame your failures or mistakes on someone else. With Dash, it is your decision whether you make money or not. If you work hard, you will make a lot more money than I do actually. If you don't, than you will reap the benefits to that as well. If any of you actually know Jake, it drives me crazy that you could sit there and blatantly lie about his character and who he is as a person. Just remember, he gave each and every one of you a chance and you screwed it up. That's not his fault, nor Becky's or anyone else who works for him for that matter. 

The activities you describe are pretty much par for the course in this business. Drivers are supposed to be "independent contractors", but are typically treated as employees with none of the benefits. They're supposed to be paid commissions based on a contract, but then they're often not allowed to know what a run paid, so there is no way of ever knowing if you were paid correctly or not.

I know Wade from another courier company he ran that failed, and cheating of drivers and broken promises were commonplace there too. On trick was doing the "double commission" calculation, where instead of being paid 65%, you were paid 65% of 65%. They claimed it was a "software glitch", but I find that hard to believe. Who knows how much we were cheated out of? These guys all claim to be born again Christians, but that doesn't mean they are honest or give two hoots about whether their drivers make a living or not, even though they're the ones doing all the work.

Part of the rationale for not telling us what the price of a run is, they say, is to prevent the competition from finding out...but these guys would all sell out their own mothers to make a buck anyway, so what does it matter? They ruthlessly underbid each other to the point where we're practically working for free, then complain they can't make any money? 

They also love to charge us for "office fees", "freight insurance", etc., basically any scam to lower our settlement and increase the money they make. I worked for a company in the 90's that charged us every check for "freight insurance" that I found out later never existed...but over the years I paid over $5000 for it.

The truth is courier companies are all scammers, you need to know exactly what you're getting into, or you'll come out on the losing end every time.

couriertruth

The original report from Joe is VERY accurate .... only some of the "crew" has changed after firings and hirings and their business practices are still VERY DIRTY .... there is another CLOWN namedSteve Nelson in there now that's runninghis mouth and running the scam....they still "SKIM" the drivers commission.... the delivery prices are kept secret from the drivers but once in a while if you ask one of the dispatchers the price on adelivery they willtell you....funny thing is when you get your commission check from MR. Integrity it is well below what the stated amount was from the dispatcher and that's on any delivery you find out the price of , not just one .... SKIMMING at it's finest and easy to see why they try to keep the delivery prices a secret ....INTEGRITY ??? ....Payments ARE NOT the percentage promised and NOT PAID in the time frame promised ....INTEGRITY ???....I witnessed MANY drivers questioning their pay and quitting on the spot .... why do you think they are always looking for a new batch of drivers to screw over for a month til that first commission check is supposed to come and when the driver opens it ,they question it and quit ....INTEGRITY ???.... there is no such thing as "partnering" and "assuring their success" with the drivers going on ....PURE B.S. and completely the opposite ....Fair with every driver in distibution of high paying mileage deliveries ?? more B.S. .... The high paying distance runs go to "family" members while the low paying distance runs go to all the other drivers ....INTEGRITY ??? ....And there is what would be consideredstealing from clients:

Manna - they have company meetings on how to increase the charges on Manna deliveries....INTEGRITY ???

C.H. Robinson / Creative Kids - on these routes which are paid hourly and supposed to be dedicated ONLY to Creative Kids they send you to other various pick ups and deliveries while on the supposed dedicated only route ,only to still bill the accumulated total time to Creative Kids while doing the other pick ups/deliveries .... INTEGRITY ???

CEVA, Manna & Target - these companiesare charged for 2 man deliveries only to send 1 man .... and then to top it off theykeep the 2nd man charge for themselves instead of paying that to the guy who did it on his own....INTEGRITY ???

MPC-dispatch will send you to their accounts for pick ups after businesses are closed and charge them ,full price even(includes pick up and delivery), for the attempt .... and some of the work for MPC is billed hourly and saw where the times were exaggerated over what was actually given to them for billing....INTEGRITY ???

So they do steal ,lie and cheat the customers .... MR. Integrity ,Jakey boy or Jake the Snake as he's known as,obviously isn't the man of integrity as claimed .... actually that whole office is corrupt and would highly recommend any customer that does businesswith these FOOLS to look atone of the other many other courier companies that actually HAS integrity .... ANY drivers looking to drive for a courier stay away and look elsewhere ....The business practices of Dash towards their customers and drivers is HORRIBLE and driven by GREED ....there are no morals or values associated with DASH .... just remember , what comes around goes around Jakey and "crew"

And I actually don't think this rebuttal post is is a former partner ....this post is either from Jakey boy himself his wife or other family member or one of the corrupt office personnel or a friend ,if he actually has one he hasn't screwed over(notice the use of the words integrity, morals ,faith,values for HIMSELF) obviously trying to make one think he's such a wonderful guy but the use of these words is so OVERBOARDit makes you want to vomit

I worked here and was a witness to all this while in the officeso everything stated is true and not some made up garbage, like the previous rebuttal that is full of lies and basically all garbage trying to cover up the original "rip off report".... and there are MANY ex drivers for Dash who would back this up....GUARANTEED .... you made your bed Jakey boy now go lay in it

I worked for/with Jake Hatling as a courier and partner in business for an entire year.

During that year, he always paid me the percentage promised and always paid in the time frame promised. Jake NEVER "laughed at drivers behind their back," rather, he partnered with them to do all he could to assure their success.

He was fair with every driver in distributing the higher paying mileage routes as well as the shorter routes. I spent some time doing dispatch duty, so I can comment on this with authority.

Jake doesn't make fun of his clients, NOR does he steal from them.

Anyone who knows Jake, knows of his personal integrity and his personal faith. Stealing is not something Jake and Becky would ever put up with.

DASH is a good company run by good people with solid morals and values.