Dav Beauty Products SAiYO I ordered a Hammock for the neck (neck cradle) from this company. They charged my credit card but never sent the item. They did not respond to any email inquiries. California

I saw an ad on facebook for a neck cradle that would help with chronic neck pain. They even had a video demonstrating how to use the product. I did not check out the company before ordering. They sent an order confirmation and another emial indicating that my order was being processed but I never received the product. I sent two email inquiries.

They said they received the email but never replied. Upon further investigation, I realized that there was no address or phone number for the company and they went by two different names: DAV Beauty and SAIYO. I did a search and saw that other people have been scammed by this company. I called my credit card company and disputed the charge. Some folks have had multiple charges taken from their cards. I only had one charge. 

I will report them to the BBB and continue to follow-up. My credit card refunded the charge and they are now looking into the dispute.