Dave's Windows Glass and More, David Huerta, Dave's Windows, Dave Huerta Mr. So nice and friendly, AKA Mr.Thief San Antonio Texas

Jan.20, 2014, I contacted a major glass company in San Antonio to replace window sections with broken seals and to adjust the windows to make them easier to open. They only replace glass and referred me to David Huerta, Dave's Windows, 210-909-1090 for the adjustment.

Jan.22, 2014, Mr. Huerta came to my home at 11:30 AM, trip charge $75. He looked at the windows and a slider door.  He never tried to adjust the windows, saying that they are all old (1991) and need new balancers, and were even dangerous as well as difficult to open.  He was friendly and seemed so-o-o knowledgeable that I was convinced that this was the only way to go. Windows need maintenance just like anything in a home. Price was very high. But, you would have like-new windows, easier to open and certainly not dangerous for much less that replacing the entire window with stucco work, etc.

 Mr. Huerta needed 50% up front that day so he could place the order with his supplier, the same glass company which recommended him, and would complete the job as soon as the balancers and supplies arrived. I believed him and gave him a check for the deposit.  He left my home, went straight to my bank, cashed the check.  He never went to the glass company to place the order.

1/23-2nd opinion-was advised to lubricate balancers and windows; remove slider to clean rollers; windows were not dangerous, but need to be lifted high enough for the balancers to 'catch'.  

Jan.23 I cancelled Mr. Huerta's job; requested refund.  He argued, claiming that the glass company would not refund his deposit. I called the glass company--no order was placed and no money paid to them.

I called Mr. Huerta again and, realizing that I had spoken to the glass company, he claimed that a colleague has placed the order with a supplier in California and it would be the first of "next week, Feb. 3 or 4" for the money to arrive and he would pay me the deposit less the $75 trip charge.  Feb. 7, the roads were too icy for Mr. Huerta to go to the bank to get a cashier's check.  He would send it out Mon., 2/10. No money; no answer on phone.

2/12/2014 I visited the glass company to get a physical address and ask for help and advice. I was referred to the company owner.  2/13/2014 I spoke with the owner of the glass company who was very supportive and helpful, stating that he would look into it. He knew Mr. Huerta who is a former employee of theirs.

2/13/2014 --I had a voicemail from Mr. Friendly, Mr. Nice Huerta.  "Family emergency; out of pocket in Mississippi; he has my money; he will be back in tomorrow Friday (2/14) and will have my money to me 2/15 Sat. in the AM 'for sure'."  The day came and went and no money.  Efforts to reach Mr. Huerta failed; 2 calls daily during business hours.  No response.

2/20/2014 I filed with the Better Business Bureau.  2/28/2014 no response to letters sent by BBB to Mr. Huerta. .

3/06/2014 BBB spoke with Mr. Huerta about complaint.  He gave them email address, no mailing address.  They sent complaint to him via email.  

3/07/2014 Mr. Huerta was to file a response to BBB, which would be forwarded to me immediately.  No response yet to me.  The games go on.

3/08/2014 I spent several hours searching internet for address and found Ripoff Report.  Apparently, this isn't the first time Mr. Huerta has "ripped off" a customer.

Warning:  Please do not pay anything up front to David Huerta, Dave's Windows Glass and More, for anything.  If someone does use him for windows, glass, shower doors, etc., pay only after the product is installed and service is completed.

I have no issue with the glass company.