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Report: #65014

Complaint Review: DAVID MICHAEL - FREEHOLD New Jersey

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  • Reported By: Toms River NJ
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  • DAVID MICHAEL 4244 HWY 9 S, FREEHOLD, NJ FREEHOLD, New Jersey U.S.A.

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CHEATED ON A REPAIR abused & mistreated .....

I bought my 1999 Honda CR-V in for a covered warrenty repair. This dealer was told at least 4 times that I requested to see all parts that were removed from my vehicle. I also told them I want to be called during business hours for me to inspect all damaged parts removed. Brian the Honda service writer called me at 6pm (one hour after closing) and would not show me the parts. He made the most imaginative excuses why I could NOT see these defective parts. I firmly beleive that this $3K job was not done at all. I asked that the owner David Michael Levy to call me and has not yet done so.

Then to add insult to injury I was practically thrown out of the dealership by the Volkswagon Sales manager because I was upsetting customers.

Avoid this company at all costs. If they won't be honest with a repair why would they be honest about a sale.

Doreen
Toms River, New Jersey
U.S.A.

This report was posted on Ripoff Report on 07/30/2003 06:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/david-michael/freehold-new-jersey-07728/david-michael-motor-cars-warranty-rip-off-freehold-new-jersey-65014. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

Why do companies mislead (lie) to the public ?????

AUTHOR: Doreen - (U.S.A.)

POSTED: Wednesday, September 10, 2003

Yes, I was called after hours but what William omitted is that the service writer told me he would wait for me to deliver the car and allow me to see the parts. Which he did not. Then even worst. The repair was done but not correctly. The problem still exists. This repair cost 2.7K. Thank goodness for extended warrenties. What if this came out of my pocket? They also mentioned I received a loaner car. Yes, I did but this was as per my warrenty through American Honda, not due to this dealerships genorosity like they are leading you to beleive. The real issue at hand is that since this dealer was unable to correct the problem they are now refusing to correct their mistake. All because I got got into an argument with William and the arogant service writer and write Ripoffreport.com

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#1 UPDATE Employee

The only thing this dealer did wrong was call the customer after hours.

AUTHOR: William - (U.S.A.)

POSTED: Thursday, July 31, 2003

Car was finished after closing.warranty parts are locked in a return parts room that service reps do not have keys for. This customer was told this. They had a loaner car from our store and were told they could come in the following morning and return the loaner car and inspect the parts.This was unacceptable to the customer.she came to the dealer and we could not obtain the parts until the am. She came back on 07/31/03 at 8am. returned the loaner, looked at the parts and left.

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