Complaint Review: DAYTONA TOYOTA - Florida
DAYTONA TOYOTA WORLD OMNI FINANCIAL CORP, SOUTHEAST TOYOTA DAYTONA TOYOTA FALSIFIED CUSTOMER CREDIT APPLICATION AND ENGAGED IN PREDATORY LENDING Florida
*Author of original report: 3/21/2018 FOLLOW UP LETTER FROM FLORIDA ATTORNEY GENERAL PAM BONDI
*Author of original report: FOLLOW UP WITH TOYOTA CUSTOMER EXPERIENCE DEPARTMENT. NOT MUCH HELP
*Consumer Comment: Follow Up
*Author of original report: DEALERSHIP PERSONNEL CAN BE CONVICTED OF WIRE AND BANK FRAUD FOR FALSIFYING AND TRANSMITTING FALSE CREDIT APPLICATIONS
*Author of original report: DEALERSHIP PERSONNEL HIDING BEHIND FALSE IDS to COMMENT ON FRAUD PERPETUATED
*Consumer Comment: Your False Fantasy of Fraud
*Author of original report: Updates To Public Are Important To Keep Pressure on Auto Dealer Daytona Toyota Until Resolved
*Consumer Comment: Please
*Author of original report: Toyota to pay $21.9 million to settle bias case in 2016 ....Some Dealerships are ignoring DOJ consent order
*Author of original report: SOUTHEAST TOYOTA CUSTOMER EXPERIENCE RESPONSE
*Consumer Comment: Dodging Questions
*Author of original report: CONSUMERS KEEP POSTING AND SHARING YOUR STORIES
*Consumer Comment: Comments
*Author of original report: BEST TO GET A QUALIFIED ATTORNEY TO RECEIVE ADVICE ON VARIOUS DEALER FRAUD SCHEMES
*Consumer Comment: This is the question
*Author of original report: USED CAR DEALER'S RESPONSIBILITY FOR TRUTH IN LENDING
*Consumer Comment: You may want to re-evaluate your complaint
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I purchased a used car from Daytona Toyota on 2/3/2018. The salesman Charles Mallard III and the Finance Managers Todd Pierce and Michael Richards. After reviewing loan documentation and requesting my credit application, I discovered the dealership falsified my credit application. They created two versions of the same application. One application was set up as a no documentation loan which did not require any income and the other was set up as a standard credit application with falsified customer data. The dealership falsified my income, expenses, length of residency, and time on the job.
The dealership led me to believe my credit rating was poor in order to justify charging me a predatory interest rate. I believe this was done because I am African American and a female. I called World Omni, who funded the loan, to put them on notice my loan was fraudulent and they refused to cancel the loan. World Omni refused to escalate my concerns up to their legal department for investigation. I believe both Daytona Toyota and World Omni were both complicit in this crime.Stay way from these companies.
Also, the dealer did not show me the Buyer's Guide until after the contract was signed and the car was purchased. The Buyer's Guide was not posted on the car in a conspicuous or visible place before the contract was signed. The dealer ran a credit report to obtain my score before I even selected a car to test drive. This practice is illegal. The dealer is not timely giving customers all relevant disclosures. I strongly advise, do not sign anything with this dealership for 72 hours. Ask for them to print a Buyer's Order and if you are financing, ask for a copy of the complete retail installment contract so you can take it home and review it thoroughly.
Also, The dealer charged me $1,300 in processing fees claiming the charge related to inspection and the process necessary to get the car ready for sale. Two weeks later, I discover the 2016 Kia Soul had a dealer recall which related to the steering system. If the defect had not been repaired it could result in a crash or fatality. I confronted the General Manager, Gib Dannehower on the practice of concealing open recalls of vehicles while charging excessing processing fee for inspection of the car. Mr. Dannehower stated most cars are sold with known open recalls which are not disclosed to the public. Mr. Dannehower's comments revealed his Family delalership does not have a concern for public safety and is only concern about maximizing their profit.
If you have experienced any type of predatory lending or deal fraud with your loan. Contact Government Authorities. Call the dealership and ask for a copy of your credit application to determine if they falsified your loan. I have reported my concerns to law enforcement. The FBI, Consumer Financial Protection Bureau and the Federal Trade Commission are very interested in cracking down on fraudulent loans and predatory loans by used car dealerships.
This report was posted on Ripoff Report on 03/12/2018 06:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/daytona-toyota/florida-32114/daytona-toyota-world-omni-financial-corp-southeast-toyota-daytona-toyota-falsified-custo-1433820. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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