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Report: #505785

Complaint Review: DazzleSmile - BeverlyHills Smile - Internet

  • Submitted:
  • Updated:
  • Reported By: John — Mankato Minnesota USA
  • Author Not Confirmed What's this?
  • Why?
  • DazzleSmile - BeverlyHills Smile http://www.dazzlesmile.com Internet United States of America

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What this company doesn't tell you is that you will be charged $87.62 per month: 1) if you don't cancel within the 14 days and 2) if you actually use the trial product to test it. In other words, if you even open the package, you will be charged $87.62. This information is buried in a link at the bottom of the page - terms and conditions - and you have to scroll down the page to find it.

Others have reported that the membership enrollment you joined when you requested the trial offer - yes, once you place your trial order, you are automatically enrolled in their "elite customer club" - also enrolls you in other offers with similar monthly payments. The safest way to ensure that your credit card is not charged the monthly fee is to have your credit card company issue you a new card with a different account number.

This company has placed bogus websites all over the internet claiming to give independent reviews of this amazing new discovery and trial offer. These websites are anything but independent - don't fall for it. 

Their practices are clearly deceptive and the Federal Trade Commission needs to investigate. Your best defense against these online scams is to follow the old adage, "if it sounds too good to be true it probably is."

This report was posted on Ripoff Report on 10/07/2009 12:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dazzlesmile-beverlyhills-smile/internet/dazzlesmile-beverlyhills-smile-dazzlesmile-do-not-fall-for-this-scam-youll-be-charged-505785. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
6Author
5Consumer
0Employee/Owner

#11 Author of original report

DazzleSmile SCAM

AUTHOR: John - (USA)

POSTED: Thursday, December 10, 2009

Enough with the canned responses, fake names, and BS concerns. No, you're not getting in the last word here; neither are you going to manipulate Google's search engines with your scam and fake responses. DazzleSmile, you have been exposed for the scam that you are. See below:

MSNBC did a report on companies like DazzleSmile, et al. Here's the link:

http://redtape.msnbc.com/2009/11/latest-web-trap-for-consumers-the-fakeosphere.html

The article reports that companies like DazzleSmile and Beverly Hills Smile are part of a growing internet scam called the fakeosphere. As Sullivan points out, it's the latest internet scam posing as legitimate news and opinion on products when in fact it's all company generated, designed to deceive consumers. The FTC is currently investigating.

The U.S. Senate is now investigating scammers like DazzleSmile, BeverlyHills Smile, etc. Here's a link to the AP report:

http://www.msnbc.msn.com/id/34003252/ns/technology_and_science-tech_and_gadgets

IMPORTANT: This company DazzleSmile survives because it expends alot of resource trying to game the Google search engine. Their canned responses to complaints all over the internet are just one example of this. They are attempting to bury all public complaints and outrage concerning their fraudulent practices by manipulating Google and other search engines. Do your part and respond to their canned responses whenever you see them; even responding once will make a difference. We can play the same game... DazzleSmile scam DazzleSmilePro scam DazzleSmile fraud DazzleSmilePro fraud DazzleSmile beware DazzleSmilePro beware

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#10 UPDATE Employee

Hello,

AUTHOR: Miriam.Hudson - (United States of America)

POSTED: Tuesday, December 08, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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#9 UPDATE Employee

Hello,

AUTHOR: LindaCossitt - (United States of America)

POSTED: Monday, December 07, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#8 Author of original report

DazzleSmile under investigation

AUTHOR: John - (USA)

POSTED: Monday, November 23, 2009

MSNBC did a report on companies like DazzleSmile, et al. Here's the link:

http://redtape.msnbc.com/2009/11/latest-web-trap-for-consumers-the-fakeosphere.html

The article reports that companies like DazzleSmile and Beverly Hills Smile are part of a growing internet scam called the fakeosphere. As Sullivan points out, it's the latest internet scam posing as legitimate news and opinion on products when in fact it's all company generated, designed to deceive consumers. The FTC is currently investigating.

The U.S. Senate is now investigating scammers like DazzleSmile, BeverlyHills Smile, etc. Here's a link to the AP report:

http://www.msnbc.msn.com/id/34003252/ns/technology_and_science-tech_and_gadgets

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#7 UPDATE Employee

Hello,

AUTHOR: Laura Lauradd - (United States of America)

POSTED: Thursday, November 19, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on

the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens

up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not

aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call

us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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#6 Author of original report

Senate now investigating as well

AUTHOR: John - (USA)

POSTED: Tuesday, November 17, 2009

The U.S. Senate is now investigating scammers like DazzleSmile, BeverlyHills Smile, etc. Here's a link to the AP report:


http://www.msnbc.msn.com/id/34003252/ns/technology_and_science-tech_and_gadgets


It looks like "Falon Tylor" slipped in the identical pro-forma response as did "Bobbie Miller" - you can't even coordinate on a visual level. Oh well, I'm expecting a letter in the mail soon detailing the class action lawsuit being filed against DazzleSmile. They should be indicted with criminal penalties... 

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#5 Author of original report

FTC is investigating DazzleSmile

AUTHOR: John - (USA)

POSTED: Monday, November 16, 2009

I was wondering when this company would respond with its pro-forma response, and from "Bobbie Miller" no less a close relation to John Doe. I realize keeping up with all the complaints is a herculean task for you folks, but at least mix it up a bit.

MSNBC did a report on companies like DazzleSmile, et al. Here's the link: http://redtape.msnbc.com/2009/11/latest-web-trap-for-consumers-the-fakeosphere.html

The article reports that companies like DazzleSmile and Beverly Hills Smile are part of a growing internet scam called the fakeosphere. As Sullivan points out, it's the latest internet scam posing as legitimate news and opinion on products when in fact it's all company generated, designed to deceive consumers. The FTC is currently investigating.

So I invite "Bobbie Miller" to return and give us "his" thoughts on what it's like to represent a dishonest company that engages in deceitful practices. "Bobbie" how does it feel being a shill for DazzleSmile, an enterprise that deceives people? It's a job right? And "Bobbie" please share your thoughts with us after you've lost your job with DazzleSmile as a result of the Feds shutting your company down.

You may simply see it as doing your job but you're contributing to fraud and thus responsible as well.

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#4 UPDATE Employee

Hello,

AUTHOR: Falon Tylor - (United States of America)

POSTED: Monday, November 16, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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#3 UPDATE Employee

Hello

AUTHOR: Bobbie Miller - (USA)

POSTED: Thursday, November 12, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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#2 Author of original report

Update - additional information

AUTHOR: John - (USA)

POSTED: Thursday, October 15, 2009

Beware that DazzleSmile and BeverlyHills Smile will also enroll you in additional membership plans, each with their own monthly fees. YOU MUST CANCEL THESE MEMBERSHIPS SEPARATELY OR YOU WILL CHARGED FOR THESE PROGRAMS AS WELL. The three membership programs (with toll-free numbers to cancel) are:


World Club Fitness: 1-866-407-3685


Makeover Beauty Secrets: 1-888-286-4285


Weight Loss Secrets Pro: 1-888-286-4294


This company periodically changes its product names and websites to stay ahead of the thousands of complaints, i.e., to minimize the Google search results for their product complaints - clever. This is a classic bait and switch scam that the Federal Trade Commission needs to shut down now.

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#1 Author of original report

Correction

AUTHOR: John - (USA)

POSTED: Wednesday, October 07, 2009

Correction - according to the terms and conditions, if you return the trial package (opened or unopened) within the 14 day trial period, you can be refunded the $87.62. However, the representative I talked with on the phone said, a refund would only be given if the package was returned unopened. This differs from what the terms and conditions state.

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