Complaint Review: Dazzlewhite.com - Sherwood Park, Alberta
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- Author Confirmed
- Dazzlewhite.com 1021018 Alberta Ltd11 Athabascan Avenue Suite 240 , Sherwood Park,, Alberta Canada
- Phone: 866-989-2686.
- Web:
- Category: Misc. Health Specialists
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This is a web promo for whitening teeth, offered a $4.95 promo. Then when you pay you're offered an extra upgrade for shipping or a weight loss book for free. When you agree to that you notice your shipping charges have gone from free to $9.95. There is so much advertising that I failed to notice that there is a charge to ship outside the US, plus there is a an automatic membership to two other offers ($6.95/$8.95) which will start charging after the first month. Plus the teeth whitening will charge you $79.95 per quarter unless you cancel. I tried the UK customer services number - not connected, then the online help to be told you cannot cancel when it states you CAN cancel at any time on the website.
There should be check box to let the customer know just what theyre getting into here!
I'm having to go to my bank now to try to block these thieves!
Chemical
ayrshire
United Kingdom
This report was posted on Ripoff Report on 08/06/2009 05:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dazzlewhitecom/sherwood-park-alberta-t8a6h2/dazzlewhitecom-rip-off-scam-sneaky-chargessigned-up-for-extra-charges-cannot-cancel-al-476929. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2
Hello
AUTHOR: Gemma R. - (USA)
SUBMITTED: Sunday, September 06, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
#1
Hello
AUTHOR: Gemma R. - (USA)
SUBMITTED: Sunday, September 06, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
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