Dealer Rater Dealer rater.com Black mail businesses for good reviews. Nationwide

Hello, Dutch. Thank you for providing this feedback. Without knowing which dealership you represent, it’s difficult to look further into this to see what went wrong and see if there was an issue responding to your review report. There does seem to be a bit of confusion about our services and products, and we’d love the opportunity to talk to you about it more. For instance, while it’s true that DealerRater Certified Dealerships do benefit from our Resolution Advantage tool, which places new negative reviews in a pending queue for two weeks to allow the dealer time to address the reviewer’s concerns and hopefully turn their negative experience into a positive one with exceptional customer service, we do not provide contact or identifying information about our users. As far as helping your dealership gather positive reviews, we do have products and processes that can help your dealership with that, but it seems you’ve misunderstood the features. DealerRater in no way helps a dealership gather invalid, false reviews. We provide tools and best practices to help dealers gather positive, valid reviews from customers who have been to their dealership who might not post a review otherwise. We’re happy to hear that you were able to turn the situation around for this particular customer on your own, but we’re confident that the tools we provide would have made it a bit easier.