Report: #80332

Complaint Review: Ripoff Report | Dean Graziosi's - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Valparaiso Indiana
  • Dean Graziosi's http://www.motormillions.com Nationwide U.S.A.

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REVIEW UPDATE: December 18, 2018: Dean Graziosi remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Dean Graziosi is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Dean Graziosi has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Dean Graziosi has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Dean Graziosi remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Dean Graziosi for its full commitment to quality customer service.

Ripoff Report's discussions with Dean Graziosi have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Dean Graziosi listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Dean Graziosi is dedicated to his student’s success and satisfaction. This is achieved by his obsession to understand how someone feels and their experience at each step of the way with his company and trainings. Being in this industry for 20+ years, Dean knows what it takes to teach someone at the pace that makes learning fun and productive. Even with a total 100% dedication to satisfaction as our goal, we are always learning how we can better serve our students and their desires. That's what allows us to grow and impact lives year after year.

Dean Graziosi is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Dean Graziosi during an onsite inspection held by a third-party verification company with no biases towards Dean Graziosi.

Dean Enterprises is a distribution company for the books and materials created by Dean Graziosi. Mr. Graziosi is a highly successful real estate investor that channeled his knowledge into accessible books to advise and empower individuals interested in real estate investment. Mr. Graziosi's brand is highly successful and impacting individuals across the nation. He stated the following about his company, "they come, and they get a Dean education for free and while they are there they have the opportunity to buy success education but it is not my success education."

Leads for Dean Enterprises are primarily obtained through direct mail and infomercials produced by Income Essentials, a partner company to Dean Enterprises. Additionally, Dean Enterprises obtains leads through Instagram, Facebook, and other social media platforms. Individuals interested in Mr. Graziosi's products have the ability to research his method through free videos posted on his website. From there, they can decide to purchase one of his books.


Mr. Graziosi was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Graziosi expressed that his companies have done an excellent job learning from both their successes and mistakes as a company. He stated the following, "every company says it but our obsession is we find someone they are satisfied as fast as we can figure it out and we learn something as a company as we do it. Nothing stands out just every single thing that comes our way is resolved and we learn and grow as a company."

Mr. Graziosi has built a highly successful brand that contributes its success to consistent customer service dedication. They've successfully reached over one million customers and treat each interaction with care and respect. Although they have an outstanding reputation they are constantly evolving their processes to ensure their customer service experience is second to none. To further assure future and current clients Mr. Graziosi's companies have an A+ rating with the Better Business Bureau, and Mr. Graziosi is on the board of the Electronic Retail Association.

Dean Enterprises is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "it is just part of the overall plan to put the customer first...for me if you are going to have obsession with customer satisfaction we want every avenue possible for us to hear if we did something wrong or the client didn’t understand or there is some confusion. So for me, it is just another avenue of which we can find out anything we can do to improve the company."


" Being in the industry for 20+ years, I've seen it all but I can honestly say, what my companies and I do for our students is second to none. What's been able to get me to where I am today and keep me moving forward is keeping the student first and foremost. We strive to be known as the company that spends the proper energy assisting and providing value even "after the yes."

Dean Graziosi's team have expressed that they feel very confident doing their job. Being able to work for an entrepreneur is amazing for many things but the most important is the growth and opportunities that are presented, and the tools and education provided to always keep growing. Dean Graziosi takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Dean Graziosi provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Dean Graziosi truly is concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."

Ripoff Report was pleased to learn that Dean Graziosi's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.


Dean Graziosi recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Dean Graziosi has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Dean Graziosi, Ripoff Report is convinced that Dean Graziosi is committed to quality delivery of services resulting in total client satisfaction.

How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Dean Graziosi meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.



Dean Graziosi's Motor Millions Internet Site Arizona


I ordered the Motor Millions program, due to a television Info Mercial sales pitch. It sounded reasonable. Then after the thin reading "business package" materials arrived, I was hounded by back end calls from their sales reps to order a web site they touted would make me Thousands monthly, by having thousands of people listng their cars on "my" web site, and having their "thousands" of buyers nationwide purchasing those listed from my site. Well.. I wound up spending well over $1,500.00 for the site, some meager web traffic, and in over a year never had even one vehicle listed on this replicator web site. I even marketed the site to car dealers and individuals, none of whom had the slightest interest in listing any of their vehicles for sale on this scam web site. It' turned into a joke. I called Graziosis company several times requesting a refund, even a PARTIAL refund.. and they just ignored me. I have never gotten a call back. The last call I got some girl indicated that "we don't give refunds". So... I feel I've been ripped off for a minimum of $1,500.00 Personally I think its a well done, well advertised SCAM. My experience is that once they sell you all their expensive back end "ad ons".. they take their money and run. They don't appear to have even the slightest interest in someone or their success once they fleece them of a thousand bucks or more. Beckie Valparaiso, Indiana

This report was posted on Ripoff Report on 02/13/2004 12:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dean-graziosis/nationwide/dean-graziosis-motor-millions-internet-site-arizona-80332. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

The Truth About Motor Millions

AUTHOR: Megan Smith - (U.S.A.)

POSTED: Friday, December 28, 2007
I can totally understand your frustration. As a company we strive to satisfy 100% of our customers and make sure that we fulfill on everything that was promised. Reading through your report it seems that you have slipped through the cracks. We have over 100,000 satisfied students and our goal as a company is to ensure total client satisfaction.

What most people don't know is that Dean sold Motor Millions to a larger company in 2004. To make a long story short, they made significant changes to the company to increase the bottom line and in return, they diminished customer satisfaction and were overloaded with refund requests. They tried to manage, yet got overwhelmed and put the company into major debt and basically stopped paying the bills and refunds. At this point, Dean had two options; he could watch the company he built go bankrupt at the hands of another and watch them not pay the people who got involved. And by all rights he could since he did not own the company. BUT most people got involved in Motor Millions not knowing that Dean was no longer the owner, it was Dean on TV and he was the one who created the manuals and books. So instead of just watching this happen, he took Motor Millions back-or should I say he took on enormous amount of debt. Debt he did not create. He took the show off the air because he was not satisfied with the new products they were selling and Dean started chipping away at the debt and paying refunds to people that were in the refund queue. He was using personal money and money he was making from real estate and other ventures to pour into the debt filled Motor Millions company. Many people got upset because they did not know the details and that was a hard thing to bear because Dean worked so hard to create a solid company with the highest customer satisfaction rate possible. This was just more motivation to pay everyone back. The fact is that many people were delayed for a long time to get a refund, but no one was denied. To date, Dean has spent over a Million Dollars of his own money paying back people for a product that he was never even paid on.

One last thing. Dean was a broke kid who made a great deal of money from cars and taught others how to do the same with Motor Millions. Dean also found amazing ways to make money with real estate at a young age and went on to make millions in real estate. He is still an avid investor and teaches people techniques he learns through trial and error. His new book Be A Real Estate Millionaire is a NY times best seller and an amazing book.

I just took over the client satisfaction department and I want to make certain that we did handle every student with the best service and education available. If for any reason you feel that you have not received the level of satisfaction that is up to our standards or yours, please contact me immediately for resolution. I will be able to settle any issue or answer any questions you may have. Please email me at satisfaction@deanenterprisesllc.com and I will get back to you within one business day. Please feel free to contact me at my office as well, 1-800-489-7003, for any satisfaction concerns. If you do not speak to a live person please leave a detailed message and I will follow up with you within 24-48 hours of your call.

Megan Smith
Client Satisfaction Director
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