Report: #599310
Complaint Review: Decor My Eyes AKA TonY Russo - Internet Internet
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- Author Not Confirmed
Why?
- Decor My Eyes AKA TonY Russo Internet United States of America
- Phone:
- Web: www.DecorMyEyes.com
- Category: Internet Fraud
Decor My Eyes, TonY Russo BEWARE- SCAM- DO NOT DO BUSINESS WITH THIS ONLINE COMPANY- THEY RIPPED ME OFF! Internet
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On 10/13/09, I purchased a pair of CHANEL 3128HB eyeglasses from EyeWearUs.com AKA Decormyeyes.com in the amount of $249.99. On 11/2/09- I had a local optometrist put lenses in for the amount of $152.60 - which I have a receipt as proof that the lenses were installed. I received my frames from Eyeswearus.com but then inquired to the owner about adding nose guards via email on 12/10/09. Tony Russo- the owner emailed and said that they would treat it as a REPAIR order and that it was not a problem to add nose guards to my frames and I would have to ship back my frames and to call him to give them the credit card number so they can charge $12 on my card to ship it back to me once the repair was completed and they would charge $30 for the nose guards when it was completed. I had called Tony as instructed and authorized for them to charge $12 for the return shipping. On 12/11/09- I shipped by my Chanel frames to the address Tony gave me- 56 Beaumont Street, Brooklyn NY 11235. I followed the instructions to put the order # inside the box. I shipped it via USPS with delivery and tracking and it was delivered on 12/14/09 at 1:52 p.m. On 12/23/09- I emailed to confirm they received my package- they said they did not. So I logged on to their website and online chatted and they confirmed that they received my frames but said I have to contact KARINA- who is in charge of repairs. I called Karina that day and she confirmed that they received my frames. Shortly after that conversation, I received an email confirming in writing that they had received my eyeglasses for repair. I emailed again on 12/29/09 asking for an update on my frames and got a response back saying that the frames were still in the lab. I emailed again on 1/13/10 after the Holiday season and received no response. I emailed on 1/25/10 inquiring a status on my frames and they responded and said they had no updates and that my frames were still in the lab. I emailed on 2/1/10 and received a response from the owner stating that due ot the repair lab going thru some renovations, thus delaying my repair order and they apologized and will contact me shortly. I waited until 2/15/10 and emailed again and got no response. I called Karina on 2/23/10 and she said that they received a big batch of repair orders back from the lab and that if I don't get an email that evening- then to email her and let her know. I never received an email regarding my glasses so I sent Karina and the owner an email letting them know I still have not received an email update on my Chanel frames. I got no response so I called Karina again on 2/25/10 and told her that I never got an email on Monday evening, she put me on hold and then came back to tell me that they never received my frames. I told her I have delivery and tracking information that they received my frames on 12/14/09 at 1:52 pm. She said to email her the tracking # when I had it. I emailed it to them on 2/26/10 and got a response from the owner asking who signed for it. That is the last I heard from them. I sent a very long email to the owner about all the details and emails from them stating that since 12/2009- they told me that my frames were in the lab for repair and got several excuses as to why it was taking too long. So I waited patiently for now going on 4 months and now they are telling me they never received my glasses even though I have emails in writing that confirms they had received it. So I am out the following expenses: $$249.99 for my CHANEL frames, $152.60 for the lenses in my frames, $12 that they charged to ship back the frames when the nose guards were completed and $3.89 for the shipping I incurred shipping back my frames for repair. So now I have no frames and the company is refusing to give them back to me, replace or refund me the money I have lost. I don't understand why after all these months that they made me wait- they now tell me they never received my frames- which is a lie because I have over a dozen emails confirming everything in writing!
This report was posted on Ripoff Report on 05/02/2010 04:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/decor-my-eyes-aka-tony-russo/internet/decor-my-eyes-tony-russo-beware-scam-do-not-do-business-with-this-online-company-they-599310. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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