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Report: #650703

Complaint Review: decor my eyes .com - Internet

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  • Reported By: Ashley — New York New York United States of America
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  • decor my eyes .com 56 Beaumont street Internet United States of America

decor my eyes .com stole products lies and covers up mistake Internet

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I sent my RayBan sunglasses that were missing a (1) lens to "decoremyeyes.com" to have the lens replaced. They advised me I would receive a quote before they repaired them, yet contacted me after the glasses were already repaired. I paid about $60.00 to have one (1) lens replaced. When I received a package from them, the glasses that were sent were a complete different brand, shape, size, lens color, and quality. They were not my glasses. I contacted "Kate" in repairs to inform them of the mistake. She insisted that the repair lab just replaced the lens with lighter colored lens and that they were the same glasses. I informed her that i notice the difference in brand, shape, size, lens color, and quality, furthermore proving that these were my glasses. They refuse to refund my money and want me to send them back the glasses that aren't mine until they "find" my actual glasses. When I insisted I want my glasses sent back to me first, "Kate" then states that they are mine, just with lighter lens. I feel this is fraudulent and unprofessional.

This report was posted on Ripoff Report on 10/13/2010 09:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/decor-my-eyes-com/internet/decor-my-eyes-com-stole-products-lies-and-covers-up-mistake-internet-650703. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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