Complaint Review: DecorFlows - Orlando FL
DecorFlows After 2 Months, Sent DAMAGED product. Bedframe with one broken leg. Orlando FL
I purchased this bed frame from DecorFlows on January 10th 2018. They immediately charged my credit card the amount of $1367.99. The product was delivered 2 MONTHS later on April 7th, with no communication on when it would arrive. The best part? It was DAMAGED. One of the legs was cut incorrectly and did not fit within the bed frame, making the bed frame useless. I immediately emailed the company with photos of the incorrect leg on April 7th. I believe that mistakes happen and given the chance, people will make it right. I WAS WRONG.
After calling, leaving messages, and checking back they finally emailed back one month later on July 3rd, with "Thank you for the notification. We reached to our supplier several weeks and our records show that a part had been shipped out. We're following up with our supplier and we'll update you shortly." After not hearing back, I followed up AGAIN and received on August 3rd the same generic response. I called NO RESPONSE. I've emailed again, NO RESPONSE. THIS PLACE IS A SCAM.
My regret is trying to resolve it directly with the vendor versus just contesting the charge on my credit card right away. Now, my window to do so has closed, and I've paid $1367.99 for a bed frame that does not stand.
WE'RE ARE SLEEPING ON THE FLOOR.
I have NEVER had a worse experience in my life. And I never leave negative reviews, but please please BEWARE OF THIS COMPANY.
This report was posted on Ripoff Report on 08/13/2018 01:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/decorflows/orlando-fl/decorflows-after-2-months-sent-damaged-product-bedframe-with-one-broken-leg-orlando-f-1456400. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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