?Deetjen's Big Sur Inn Deetjens Restaurant, Deetjens, Tori, Tara Rude, mistreated, abuse of privacy, financial fraud, and threats to make unauthorized charge our credit card Big Sur, California

Please read before considering staying at the Deetjens Big Sur Inn

Our stay at Deetjens Big Sur Inn was one of the most physically and mentally horrifying experiences of our lives. I brought my girlfriend here while she was recovering from a serious medical condition. At one point she lost her medication and had a nervous breakdown. When I left the room to go to the car to look for her meds I returned to find staff members blocking the path way, the after pleading with them and trying to explain the situation they ignored choose to ignore the fact that my girlfriend was dealing with medical conditions and kicked me off the property, since it was late I had to sleep on the side of the road in my car. My girlfriend had no idea where I was and spent
the evening wandering highway one looking for me. I am still grateful that she found me safely.  The worst part of this was that all I asked of the Deetjens Big Sur Inn staff was to let me get back to her with her medication; instead they treated us rudely and called us liars and escorted me off the property.

The next day we went back to collect our belonging, there was a different manager on staff and she told us we could keep our room for the last night since we had already paid. We graciously thanked her and even offered to buy a bottle of wine for all the guests that may have been disturbed by what happened the previous evening. They declined my gesture. We then packed our things and left the property to go about our day. Later we met up with friends, had a nice dinner and stay out late chatting. We returned to the inn after 2am in the morning, parked far away from any rooms and quietly went to bed.  

The next morning we awoke to a strange man walking into our room. The management apparently thought that since we did not come back until late, that we had left and double rented our room, even though we had paid through checkout at 12pm. 5 mins later the manager stormed into our room demanding that we leave claiming that they had reports of disturbances all night. We calmly
tried to explain that were not on the property that evening and we could provide several receipts with time stamps as well as eye witnesses to verify that we were not were within miles of the property at the time the complaints were made. They refused to look at the physical proof were willing to provide, again called us liars and kicked us out of the room, even though it was already
paid in full. When I asked to speak to the owner I was told her was not there and that if we didn't leave they would call the police. Not wanting any trouble, we packed our things and left. 

The next day I called back to speak the owner Terri, hoping that we could resolve what had happened in a civil and polite manner. He had no interest in that. He blamed us for everything, refused to listen to me, even when I told him I could fax him credit card receipts proving that we were not on the property at the time of the complaints. After realizing that he had no intention of being civil I made the suggestion that I would drop all claims to a refund if would simply apologize for the emotional distress his staff put on my girlfriend. He laughed at me, told me to "take a hike", hung up on me and refused to take my calls. I was so blown away by a business owner talking that way I was in shock. In fact his lack of integrity and willingness to apologize to us is the PRIMARY reason I am reporting on this site today. Deetjens Big Sur Inn ruined our vacation, emotionally damaged my girlfriend, refused to give us a refund, and worst of all they refused to apologize. AND if all that wasnt bad enough, Terri even went as far as to threaten to make fraudulent charges to our credit card because I was "wasting him time" on phone and that I needed to pay for that. We have now had to shut down our checking account in fear of this mans illegal intentions. This man is a snake. Grandpa Deetjens would have been appalled that his good name was attached to his horrific behavior.

Please think twice about ever spending you money with these people. There are many reputable establishments in the area, do not risk your vacation with these people! We have stayed all over the central coast and NEVER been treated in such a degrading manner in our entire lives. Thank you Deetjens for a horrific weekend, we will never forget it.